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GIS

Show All Answers

1. How do I find help on using the Augusta Maps application?

For assistance please download our Augusta Maps Help Guide or visit Online Animated Help. For additional inquires please contact GIS for additional training, help or support by email, or call us at (706) 821-2843. If you are unable to reach someone in the office please feel free to contact the Information Technology Help Desk at (706) 821-2524.

2. When is Augusta Maps information updated?

GIS data for Augusta Maps is updated on a nightly basis.

3. How can I look up information on a particular property?

You can search by owner, site address, PIN (property identification number), legal description, real key, subdivision name. Augusta Maps by default is set to “All Fields”, however; you may select from the dropdown list to search a particular category. You may also perform multiple broad searches by typing in a street name (ex: Broad St) or a last name (ex: Smith). Additional broad searches are available in the drop down list including: City Owned, Commission Dist, Prop Type, Prop Type Desc, School Dist, Super School Dist, Super Commission Dist, Vacant, etc. Search maps.

4. Augusta Maps appears to be down or gives an error message that the website is unavailable?

Scheduled updates are made to the website during times of less internet traffic, between 6:00am – 9:00am for daily updates, periodically from 12:00pm – 1:00pm and 5:00pm – 6:00pm for critical updates. Routine server maintenance is performed on a monthly (typically Saturday) or as needed basis, a schedule is posted on the Online Maps Page, along with any unscheduled maintenance alerts.

Please check the home page of the City website for an alert, these are posted several days in advance of an upgrade and can potentially last several days. If there is not a notice there could be a technical problem, which IT is working to resolve, we strive to ensure the public has access to all data at all hours, contact GIS by email, or call us at (706) 821-2843.

If some of the features are not working properly it can be due to a full or oversized amount of temporary internet file, history, and cookies. By going to your ‘Tools’ and ‘Internet options’ and delete ‘Temporary files, history, and cookies’ this will free up space and all the features should work.

Additionally, please check that all popup blockers are allowed for the mapping website. To view maintenance information and alerts click here...

5. My Mac won’t work with Augusta Maps?

Mac’s are fully supported using web browsers Safari and Firefox. Chrome is not currently supported.

6. What size maps can you print for me?

GIS can print various map sizes up to a 42” plotter roll. GIS can also create custom maps for clients at a base fee and an hourly rate, for more information on pricing, please visit GIS Pricing

7. How much do your maps cost?

Map cost depends on size and content, custom maps are $40 an hour. Small, easy to create maps are priced according to size. [see chart for cost...]

8. My property address is incorrect or another address is incorrect, can you correct it?

For incorrect addressing of personal and business property please contact the GIS Addressing Staff by email, to review the error.

9. How do I get zoning for a particular property?

Zoning information can displayed using Augusta Maps by turning on the zoning layer in the Map Layers category. It may also be obtained by calling the Planning & Development at (706) 821-1706. View more information about zoning and re-zoning.

10. Some of the information you have on my property is wrong, can you correct it?

For incorrect addressing of personal and business property please contact the GIS Addressing Staff by email, to review the error. For other information that is in error please contact The Tax Assessors Office at 706-821-2328.

11. Why will my browser not work with Augusta Maps?

Augusta Maps underwent vigorous testing before its release and the most popular browsers were tested including FireFox, Safari, IE7, IE8, IE9, Chrome, etc. Chrome for the Mac is currently not supported. For a full compatibility list click here...

12. When I click on Show All Sales, View Tax Bills or Print Property Card button, nothing happens?

Ensure all pop-up blockers are turned off or set to allow pop-up windows from this website.

13. Why is the Assessor Photos and / or Sketches not available as a link?

The Tax Assessors Office has not provided the information to be displayed on the website. Please contact Alveno Ross, Chief Appraiser (706) 821-2310 for further details.

14. I sold/bought a property and the owner information is incorrect, when will the information be updated?

Property transfers are recorded by the Clerk of Court’s Office as they are received from the attorney’s offices; once a log is completed it is transferred to the Tax Assessors Office to be corrected. This process can take up to a year, however; the new owner will be updated by the time tax notices are sent for the first full year of ownership. Please contact Alveno Ross, Chief Appraiser (706) 821-2310 for further details.

15. My property has the abbreviation ROFS on it, what does this mean?

Right of Survivorship (ROF) In a situation where two or more persons jointly own property, the right of the other owner(s) to continue to own the property when one owner dies. In other words, a jointly-owned property with right of survivorship does not become part of a decedent's estate; rather, his/her co-owner(s) continue to own the property. Couples may have rights of survivorship on a jointly-owned house, for example.

16. The map layers show that my layer is turned on but I don’t see it on the map?

There is a scale dependency on some of the layers. This allows for the data to be drawn only within a specific scale range. Zoom in or out on the map for the layer to be visible.

17. How do I get GIS utilities information for a particular property or area?

Utilities information may be obtained by calling the Utilities Department at (706) 312-4140.

18. I don’t see aerial photographs for a particular year I need?

We currently have aerials available only for the following years: 1997, 2002, 2007, 2010, 2011 and 2014.

19. I received a notice about an address/road name change and would like for it to remain the same. How do I make such a request?

While we do understand the significant impact such a change could have, Augusta Richmond County has adopted an addressing system to adhere to national emergency standards. If the decision of the Addressing official is not favorable, the following steps should be taken:

1) Submit an informal, written appeal to the GIS Manager within 10 days of receipt of notification

2) If unsatisfied with the decision of the GIS Manager, submit a formal appeal within 15 days including the $150 appeal fee

3) Item will be presented before the Commission for a final decision based on the Ordinance

20. My address/road name was recently changed. Who should I notify of my new address?

Please see the Change of Address List in the GIS Documents Center for a list of offices you need to notify. IT-GIS will notify most government offices on your behalf, but you will need to notify your financial institutions, utilities, service providers, etc.

Change of Address List