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2021 Redistricting

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1. Voting Rights Act Information

The Voting Rights Act prohibits denying the right of any citizen of the United States to vote on account of race or color.  This includes any procedure that diminishes the ability of a citizen to elect their preferred candidate on account of race, color or membership in a language minority.

The Voting Rights Act also prohibits vote dilution.  In a nutshell, vote dilution means limiting the effectiveness of a particular group’s vote.

2. Georgia’s State Constitution Information

Georgia’s State Constitution requires state legislative districts to be contiguous.  Contiguous means to share a common border or to touch.  For purposes of redistricting, a district is contiguous if you can travel from any point in the district to any other point in the district without crossing the district’s boundary.  

3. The 14th Amendment Information

The 14^th Amendment to the United States Constitution granted citizenship to all persons born or naturalized in the US, including former slaves, and guaranteed all citizens equal protection of the laws. In the context of voting rights, the US Supreme Court has interpreted “equal protection of the laws” to include the concept “one person, one vote.”

4. When will the Ad Hoc Redistricting Committee Meet?

The meetings are scheduled on Wednesdays at 6:00 PM beginning Wednesday, 11/10/2021.  Check back on the Calendar of Events for location information.  

5. What is Redistricting?

Redistricting is required in order to re-balance population following the release of new Census data.

6. What is the role of the Redistricting Committee?

To evaluate current districts to determine where there has been growth or decline in population and develop a districting plan that brings the districts back to a uniform size.  Once a plan is decided upon by the Committee, it is forwarded to the Augusta Commission and Board of Education for adoption.

7. What is the current structure of the Augusta Commission and Board of Education?

Currently, the district lines for both the Augusta Commission and the Board of Education mirror each other.  There are 8 single member districts numbered 1 through 8 and 2 super districts numbered 9 and 10.  Each super district is comprised of 4 single member districts.  Super District 9 is a combination of single districts 1, 2, 4, and 5 and Super District 10 is a combination of single districts 3, 6, 7, and 8.

8. How many representatives does each citizen have on the Augusta Commission and the Board of Education?

Each citizens is represented by 2 Commissioners and 2 members of the Board of Education – their single member representative and their super district representative.

9. How did Augusta’s population change from 2010 to 2020?

Year	Total Population	Ideal District Size	Percentage Growth
2010	200,549	25,069
2020	206,607	25,826	+3.12%

10. How are the members of the Ad Hoc Redistricting Committee appointed?

Four Commissioners are appointed by the Augusta Commission, 4 members of the Board of Education are appointed by the Board of Education, and 4 members of the Legislative Delegation are appointed by the Legislative Delegation.

11. How long will the new plan be in effect?

Until the next Census is taken in 2030.

12. How can I communicate with Committee members?

By using the Citizens Input Portal at https://forms.augustaga.gov/Forms/Redistricting.

13. Who are the Committee members?

The members names and contact information can be located at https://www.augustaga.gov/2927/Committee-Members.

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9-1-1 Emergency Services

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1. When should I call 911?

Call 911 when you need to report an incident that is:

• a threat to life and/or property, such as a fire or smoke,
• any emergency crime in progress or that has just recently occurred,
• any fire or medical problem that will require emergency assistance.

2. When should I avoid calling 911?

If your utilities are out, such as cable, power, phone, etc., contact the company that provides you those services.  If you have questions considering inclement weather, road conditions or school closings, listen to a local radio station, tune to local television channels or monitor apps or social media on your mobile device.  For general information, dial 311.  Never call 911 as a joke.

3. What will the 911 call-taker need to know when I call 911?

• The location of the emergency
• The phone number that you are calling from
• The nature of the emergency
• Your name
• Any other descriptors of persons/vehicles involved in the incident or landmarks and/or directions to the emergency.

It is important to stay calm, speak clearly and stay on the line as long as you feel safe and/or until the call-taker tells you to hang up.  It might seem that the dispatcher is asking too many questions. It is important for the call taker to get as much information as possible.  The information you provide on 911 is relayed to the units that are responding to the incident location.

4. What is the difference between 911 and 311?

If you needed police, fire or medical attention, call 911.  Call 311 to receive information or to request non-emergency city services.

5. What is the difference between a residential call and a cell phone call?

Most calls for assistance from residential phones will come into the 911 center with a name, telephone number and address.  However, the dispatcher will still verify this information to make sure it is correct and that the responding agencies are directed to the proper location.

 Wireless or cell phone calls that come in will contain varying information. This information depends on the type of cell phone that you have and whether it is GPS-capable.  GPS-capable phones will provide an estimated physical location.  The caller name and location are not available to the 911 call taker and will have to be verified.  Providing landmarks, mile markers and general location descriptors will help speed a response to your location.

6. What if I have a non-emergency call?

There are other numbers to call in order to receive services:

• 211 is for public, health and community services (public, health or “public health”?)
• 311 is for non-emergency information and municipal business inquiries
• 511 is for road and traffic conditions, Department of Transportation
• 711 is for Telecommunications Relay Service for hearing impaired
• 811 is for locating and marking utility lines – “Call Before You Dig”
• 911 is for emergency responses only

The non-emergency phone number for the Augusta Richmond County Communications Center is 706-821-1080.

7. Can I request copies of dispatch reports or 911 audio recordings?

You can request paper copies of dispatch reports and/or 911 audio recordings.  They can be requested and released, as long as they are not part of an active investigation.  Pursuant to O.C.G.A. § 50-18-71(c) and (d), Augusta-Richmond County is authorized to charge for the costs of producing documents requested. The cost of producing these documents is .10¢ per page and $10 per disc, as well as a charge for the “direct administrative costs for complying with a request under this code section.”  This means you will be charged the hourly salary of the lowest paid full-time employee who has the necessary skill and training to perform the request, which is $22.83 per hour.  However, you will not be charged for the first fifteen (15) minutes spent on your request.  A CD copy will be provided for recording requests. 

The 911 Public Information Request form can be found at this link:  https://www.augustaga.gov/2982/Open-Records-Requests

The request form (if not submitted online) may be mailed or dropped off in person at 911 4th St. Augusta, Ga. 30901 or faxed to 706-821-1243.  The 911 Communications Center has 3 business days (72 hours) to acknowledge receipt of the request and to inform you how long it will take to complete the request. (Open Records Act Request: O.C.G.A. 50-18-70.)   The E911 Center will take payment in the form of cash only (please bring exact change). You will be provided a receipt for your records.

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Absentee Ballots

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1. Are there restrictions on who can assist an elector in completing an absentee ballot application?

There are no restrictions on who may assist a voter in completing an absentee ballot application.

But, there are restrictions on who can apply for an absentee ballot on behalf of a voter.

• First, the application shall be in writing and shall contain the name and relationship of the person requesting the ballot, if other than the elector.

• Second, in the case of an elector residing temporarily out of the county or municipality or a physically disabled elector residing within the county or municipality, the application for the elector's absentee ballot may, upon satisfactory proof of relationship, be made by such elector's mother, father, grandparent, aunt, uncle, sister, brother, spouse, son, daughter, niece, nephew, grandchild, son-in-law, daughter-in-law, mother-in-law, father-in-law, brother-in-law, or sister-in-law of the age of 18 or over. Relatives applying for absentee ballots for electors must also sign an oath stating that facts in the application are true.

• Third, if the elector is unable to fill out or sign such elector's own application because of illiteracy or physical disability, the elector shall make the elector’s mark, if able, and the person filling in the rest of the application shall sign such person's name below it as a witness.

2. Do voters have to apply for an absentee ballot for each and every election?

If a physically disabled voter or a voter 65 years of age or older makes a written request to receive an absentee ballot for the primary, primary runoff, general, or general runoff, he or she will receive ballots without having to ask again by specifically stating on the written request or absentee application the following phrase: ALL BALLOTS. The ALL BALLOTS request will be in effect for the remainder of the regular election cycle and will not apply to Presidential Preference Primaries or Special Elections.

3. How may the absentee ballot application be returned to the Elections Office?

There are no restrictions on who may take possession of, transmit, or deliver an application for an absentee ballot or on how those applications are transmitted or delivered.

Some ways in which an application for an absentee ballot may be returned include:

• Personal delivery by the voter
• By mail
• By fax
• In a bundle over the counter, by mail, or by fax by a third party on behalf of the voter

4. Who may assist a voter in voting their absentee ballot?

A physically disabled or illiterate elector may receive assistance in preparing his or her ballot from one of the following:

• any elector who is qualified to vote in the same county or municipality as the disabled or illiterate elector; or
• an attendant care provider or a person providing attendant care; or
• the mother, father, grandparent, aunt, uncle, brother, sister, spouse, son, daughter, niece, nephew, grandchild, son-in-law, daughter-in-law, mother-in-law, father-in-law, brother-in-law, or sister-in-law of the disabled or illiterate elector.

The person assisting the elector in preparing the ballot shall sign the oath printed on the same envelope as the oath to be signed by the elector. If the disabled or illiterate elector is traveling outside his or her own county or municipality, a notary public of the jurisdiction may give such assistance and shall sign the oath printed on the same envelope as the oath to be signed by the elector. No person shall assist more than ten such electors in any primary, election, or runoff in which there is no federal candidate on the ballot.

5. Can a voted absentee ballot be returned to the Elections Office by anyone other than the voter?

Georgia law prohibits anyone other than the voter from taking personal possession of, or delivering a voted mail-in absentee ballot, unless the voter is physically disabled in which case the ballot may be returned by any adult person upon satisfactory proof that such adult person is the voter’s mother, father, grandparent, aunt, uncle, brother, sister, spouse, son, daughter, niece, nephew, grandchild, son-in-law, daughter-in-law, mother-in-law, father-in-law, brother-in-law, sister-in-law, or an individual residing in the household of the disabled voter.

Voted ballots returned to the Elections Office in person may only be returned by the voter or in the case of a physically disabled voter by one of the relatives listed above. All other voted mail-in absentee ballots must be received by mail by the close of the polls at 7:00 PM on Election Night.

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ADR

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1. Do I need a court order to get ADR services?

Yes. Cases are referred to mediation by court order.

2. How do I obtain an order and request that my case be referred to mediation?

Any party/attorney may request their case be referred to mediation at any time after the case is filed and the defendant(s) is served. Requests are made by contacting the AJC ADR Program at [email protected].

3. May I request an exemption from mediation?

Once your case is referred to mediation, any party to a dispute may petition the court and request it be removed from the mediation requirement if any of the following apply:

• The issue to be considered has been previously submitted to an approved ADR process.
• Other good cause is shown before the judge to whom the case is assigned.
• The issues have been referred by consent order of the court to a private provider of ADR services, provided they are registered with G.O.D.R. https://gcr.onegovcloud.com/public/directory/#!/

4. Once my case is ordered to mediation, what do I do first?

If your case is a Domestic Relations case (divorce, separate maintenance, legitimation, modification of custody (including visitation), child support, alimony, etc.), you are required to complete the domestic violence screening survey prior to selecting a mediator and scheduling a mediation session. Parties may complete/submit this form individually online at https://godr.org/adr-screening/. The ADR Office will notify parties once screening is complete, at which time you may proceed with selecting a mediator and scheduling mediation.

5. I am a victim of domestic violence. Do I have to attend mediation?

The ADR office is required to screen each case for domestic violence. Screening conducted by the ADR director and program staff is strictly confidential. If the ADR Office determines that allegations of domestic violence exist, the decision of whether to mediate or not is left up to the alleged victim. The ADR Office will determine whether mediation can be done safely and free from coercion, Additionally, the ADR Office shall take reasonable steps to make the mediation session safe, such as requiring that mediation be held at the courthouse or conducted virtually. Divorce cases wherein family violence petitions have been simultaneously filed may be mediated with the consent of the alleging party. For domestic violence support, please visit: https://godr.org/registered-neutral/additional-resources/domestic-violence-support/ or call the Statewide Domestic Hotline number at 1-800-334-2836.

6. How do I select a mediator?

The parties shall select and agree on a mediator from the Augusta Judicial Circuit ADR Program roster at  www.augustaga.gov/ADR/Roster.  If parties have no contact with each other, notify the ADR Office at [email protected] so that our staff may assist you in the selection process. Within ten (10) calendar days after the case is referred to mediation, parties are required to notify the ADR Office in writing of the name of the mediator selected and agreed to by all parties. Exception: In Magistrate Court cases, the mediator is selected by the program and compensated by the program.

7. How much does mediation cost?

The mediators’ hourly rates are listed on the AJC ADR Program roster at www.augustaga.gov/ADR/Roster.  The cost of mediation is shared equally between the parties and parties are required to pay the mediator at the conclusion of the session. Exception: In Magistrate Court cases, the mediator’s fee is paid by the program and set by the program.  

8. What if I cannot afford mediation?

Parties determined indigent, whose income does not exceed over 125% of the Federal Poverty Guidelines for the State of Georgia in the applicable calendar year, and whose mediator is assigned by the ADR Office may apply for a fee waiver.               

                   Rules for Applying:

• Parties must complete the required application at www.augustaga.gov/ADR/FWA. The application must be received in the ADR Office within at least ten days prior to the scheduled mediation date.
• Domestic Relations cases: A fee waiver application will not be considered unless the applicant has completed the domestic violence screening as required by Rule 4(b) of the GA Supreme Court ADR Rules and filed a current financial affidavit. 
• The ADR Office will assign the mediator in cases with approved fee waivers, unless otherwise determined by the ADR Office. 
• Each party seeking a fee waiver must apply individually. Mediation fee waivers and fee reductions are approved on an individual basis. If only one party requested and was granted a fee waiver, the other party is required to pay their portion of the mediator’s hourly rate.
• Confidentiality: All efforts shall be taken by the mediator and others to keep confidential the fact that one or more parties have applied and been granted a fee waiver.

9. Is attendance required at mediation?

Yes. The attendance of ALL parties is required unless the court determines otherwise. A party’s failure to appear at a court-ordered mediation may result in sanctions imposed by the court.  The requirement that a party appear shall be satisfied if the following persons are present:

• The party, the party’s representative, or both.  If a party’s representative appears on behalf of the party, they MUST have full authority to settle without further consultation, have a full understanding of the dispute, and full knowledge of the facts.
• A representative of the insurance carrier for any insured party, who has full authority to settle without further consultation.  

Although the presence of your attorney is not required, an attorney shall not be excluded by the court or the mediator from attending a mediation session. If a party’s attorney is not present, parties are encouraged to consult with their attorney throughout the session, if needed.

Virtual attendance is available upon written request to the ADR Office by one or more parties. 

In Domestic Relations cases, parties are required to complete and file a current Financial Affidavit prior to attending mediation. Failure to do so will constitute a failure to appear and may result in sanctions imposed by the Court.

Children are not permitted at the mediation session under any circumstance.

10. How long does mediation last?

The average mediation lasts 2-3 hours; however, the length of time may vary dependent upon the complexity of the issues involved, the cooperation of the parties, and their willingness to negotiate.

11. What are the benefits of mediation?

Mediation provides a safe, open, and confidential environment. It can be completed in less time than litigation and can save parties costly litigation expenses. It promotes communication and cooperation amongst parties and allows you to be the decision makers in your own case versus having outcomes determined by others.

12. How do I prepare for mediation?

Participants in mediation should gather any information that they foresee being relevant to the issues in their case. Bring relevant and organized financial documents. For a divorce case, bring a list of your assets, balances of your bank accounts, retirement funds, tax returns, income information, financial affidavits, a list of property values, etc. For your debts, include the balance for each debt and the monthly payments for each. Bring proof of all accounts and debts and consider making an organized spreadsheet. Come prepared to negotiate not argue. Try to maintain control of your emotions.  

 

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Animal Services

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1. What time are you open to take complaints, retrieve pets and/or adoptions.

• AAS receives telephone complaints, Monday through Friday from 08:30 am until 5:00 pm.
• AAS is open to the public, Monday through Friday, from 11:00 am until 5:00 pm, Saturday, from 12:00 pm until 5:00 pm for adoptions, reclaiming lost pets, owners surrendering pets, and turning in strays.
• Offsite adoption events are normally held Saturday from 11:00am – 4:00pm at PetSmart on Robert C. Daniel Jr. Parkway.

2. I’ve lost my pet, what do I do now?

• Visit https://24petconnect.com/ for photos of found pets.  You can also upload a picture of your lost pet on this site as well.
• You must come in to the shelter to identify your pet; it is virtually impossible to identify a pet over the telephone. Bring a flyer with a current photo including your name and phone number for our records. Post flyers in your neighborhood, local pet stores and at local veterinarian offices. Place a lost pet ad in the local newspaper. Also, check neighboring county animal control offices/shelters.

3. How long do I have to reclaim my pet after Animal services has picked it up? How long do you hold stray animals at your facility?

• If your pet has identification (Rabies tag, microchip or tag with owner information) AAS will attempt to contact the owner to inform them of the location of the pet; owners have five (5) days after notification to reclaim their pet.
  
• Stray animals are held for five (5) business days, excluding weekends and holidays unless they are injured with no means of identification; after five (5) days the animals become the property of AAS for determination of the disposition of the animal. Stray animals that are injured, with no means of identification, may be euthanized depending on the severity of the injury. If the animal is provided emergency medical care, the owner, upon reclaim, will be held accountable for veterinary costs.

4. How do I report stray animals, animal abuse or animal cruelty?

AAS responds to all animal related issues, citizens can make a report by phone.  Reports may also be submitted online or to the 311 portal

5. What happens to unclaimed animals?

Unclaimed animals are evaluated for adoption based on health; temperament and available kennel space, animals not selected for adoption or transfer are euthanized by lethal injection.

6. What are your adoption requirements?

Adopters must be at least 18 years of age, present a photo id and pay an adoption fee. Some animals may not be perfect candidates for certain homes. Provide as much information about your lifestyle and we will help you select the perfect pet for you. We maintain the right to refuse an adoption.

7. What does the adoption fee include?

• Cats receive a feline distemper vaccination, a general deworming, spay/neuter, micro-chip w/registration and a rabies vaccination.
• Dogs receive a Parvo/distemper vaccination, a kennel cough vaccination, a general deworming, micro-chip w/registration, spay/neuter, age appropriate heartworm testing, and a rabies vaccination.

8. Is the animal house trained?

Most of our pets come in as strays; so, it is best to assume that they are not house trained and start training right away. We will give you tips on how to accomplish this task.

9. If the adoption does not work out, can I bring it back and get my money back?

• AAS makes every effort to match the animal and family; therefore, we urge families to spend as much time as possible with a new pet, in order to make the best selection. You are strongly encouraged to have your family meet the pet before the adoption.  We encourage you to bring in any pet(s) that you currently own so the animals have a chance to meet and interact before the adoption occurs.
• We will never turn your pet away; you can always return it, but we do not offer refunds.

10. What are the requirements or legal responsibilities do I have when I own a pet in Richmond County?

Pet owners are responsible for the registration, health and welfare of their pets, which includes proper food, water and shelter and current Rabies vaccinations. For additional responsibilities, see the county ordinances.

11. What vaccinations are required by law for pets

The only vaccination required by law is a rabies vaccine; which must be given by four (4) months of age, by a licensed veterinarian and kept current. However, pets need many vaccinations to stay healthy, please consult your veterinarian.

12. Who do I contact about nuisance barking dogs?

Contact Augusta Animal Services to report barking dogs, Animal Control Officers will investigate and issue warnings, followed by citations, if no resolution is achieved.

13. Will Animal Services give my dog all its shots or fix animals?

Animal Services conducts quarterly Rabies, microchip and vaccination clinics. Please check our website and Facebook page for dates. We do vaccinate and spay/neuter all of our adoptable pets.

14. Will you come and pick up my pet from my home?

If you live in Augusta-Richmond County, AAS will pick up your pet; however, there is a fifty dollar ($50.00) fee for this service. You will receive a written receipt upon payment. Augusta residents may bring your pet to the shelter at no charge, during normal business hours.

15. I live in another county; can I surrender my pet to your facility?

No, effective January 1, 2017, Augusta Animal Services no longer accepts animals surrendered from non-residents of Augusta.

16. What should I do if I am bitten by a dog or cat?

Consult your physician or emergency room immediately for treatment and report the incident to Animal Services, as soon as possible.

17. What do I do, if I find a bat?

IF IT IS INSIDE, don’t touch it, dead or alive; IF IT IS INSIDE contact AAS immediately; if after hours, contact 911 and inform the dispatcher, that this is an emergency.

18. Additional Resources:

• Aiken County Animal Shelter (803) 642-1537 Email Aiken County Animal Shelter
• Columbia County Animal Services (706) 541-4077 Email Columbia County Animal Services
• https://24petconnect.com/
• Richmond County Health Department (706) 831-7720
• Georgia Department of Transportation (706) 541-0078
• Georgia Department of Agriculture (800) 282-5852
• Augusta 311 Portal - Augusta 311 Online Portal

19. Do I have to register my pet?

No

20. Does Animal Services handle nuisance wildlife?

Animal Services does not handle nuisance wildlife complaints such as foxes, coyotes, opossums, raccoons, or snakes.  If you are having an issue with wildlife, please contact the Georgia Department of Natural Resources at 706-557-3333.

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Augusta 311

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1. What is Augusta 311?

August 311 is a division of the Central Services Department that is dedicated to bridging the gap between citizens and the various departments that make up this government body. If you are looking for specific services or information provided by Augusta, GA you can connect with us by using our 311 Web Portal, mobile app or dialing 3-1-1 from any local cellular or landline.  Contacting Augusta 311 gives you immediate access to answers and information.  If the Customer Service Representative is unable to answer your question on the spot, they are equipped with several resources that can aid in providing an answer.

2. What is Augusta 311’s Web Portal?

The web portal is a way for citizens to connect with Augusta 311 24 hours a day/ 7 days a week.  By visiting this page you are able to select the type of service you need assistance with. It is important that the request type and address are included because the system bypasses Augusta 311 and forwards the request directly to the department for resolution. Failure to provide this information may delay the request from being assigned to the appropriate department and may ultimately increase the time it takes to complete the request.

3. Who can contact Augusta 311?

Anyone within Richmond County city limits can dial 311 directly, but cellular airtime charges may apply. If you are calling from outside of Richmond County you can reach us by dialing (706) 821-2300.

4. What are the hours of operation?

• Augusta 311 is open Monday – Friday from 7:00AM – 7:00PM. The office is closed in observance of the following holidays.
• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

You can access 311’s web portal 24 hours a day/ 7 days a week

5. What is the difference between 311 and 911?

311 provides information and initiates request for non-emergency city services. If Police, Fire or Medical attention is needed ALWAYS dial 9-1-1.

6. What is the difference between 311 and 211?

311 provides information and initiates request for non-emergency city services.  211 provides information regarding available health services in the CSRA.

7. Do I have to provide my personal information to submit a service request via the mobile app., web portal or when I call Augusta 311?

All citizens have the right to remain anonymous as they submit request for services or information, however doing so may limit our ability to respond to your request or ask additional questions if needed.

8. How do I follow-up on my service request?

If you choose to submit a service request via our mobile app or web portal you will be given a service request number after filling out all pertinent information and selecting submit. If you provide an email address before submitting your request you will receive a confirmation email which includes the service request number.

This number is used to track the status of your request by revisiting either the mobile app, web portal or calling 3-1-1. From the mobile app, select “profile” to review all requests that you have submitted. From the web portal select “Track My Request”.

9. Who do I call if I have a complaint about the service I received?

We encourage you to contact 3-1-1 directly to provide both positive and constructive feedback about any City service that was performed. 3-1-1 Customer Service Representatives will make note of your feedback to ensure it is reviewed by all appropriate parties.

10. Why can’t I call a specific department directly?

Augusta 311 strives to be the central hub of Customer Service for all requests for non-emergency services and information in Richmond County. The office uses call tracking technology and provides these reports to departments on a monthly basis so they can analyze the volume of requests and response times in order to make improvements to information or processes for their area of responsibility. If the Customer Service Representative is unable to answer your question they will put you in contact with the right department or call you back with a resolution.

11. What happens if I forget my service request number?

If you forget your service request number the Customer Service Representative can search for your entry by the address or type of service you requested.

12. What are the statuses of a service request and what do they mean?

There are three possible status types for service request.

Submitted – This status means that your service request has been created.

Acknowledged – This status means that your service request has been received and assigned to the appropriate department for further review and resolution.

Closed – This status means that your service request addressed by the appropriate department.

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Augusta 311 Information and Services

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1. How can I register to vote?

You can find out how to register to vote by contacting the Board of Elections at (706) 821-2340.

2. Who do I call about getting a business license?

You can obtain information on how to get a business license by contacting the License and Inspections Department at (706) 312-5053.

3. Who issues picture identification or handicap permits?

You can contact Richmond County Drivers License Bureau at (706) 771-7815 or Columbia County Drivers License Bureau at (706) 860-3616 for information on identification cards. Handicap permits are issued by the Tag office please call (706) 821-2475 for more information.

4. Where can I get a tag for my vehicle?

Laney Walker Tag Office – (706) 821-2475
Lumpkin Road Tag Office – (706) 796-5021

5. Who do I call about my garbage service?

Landfill – (706) 592-3200

6. Who do I call for gun permit information?

Probate Court – (706) 821-2434

7. Who do I call for information about a marriage license?

Probate Court – (706) 821-2434

8. Which court do I call about small claims?

Civil and Magistrate Court – (706) 821-2370

9. Where can I find information about property deeds and plats, divorce decrees, covenants, foreclosures, military records, notary certificates, and name changes?

Clerk of the Court – Clerk of Superior Court – (706) 821-2460

10. Where can I get a copy of a birth certificate or death certificate?

Health Department - (706) 667-4335

11. Who do I call about spraying for mosquitoes?

Health Department – (706) 667-4241

12. Where do I apply for a passport?

Main Post Office – (706) 823-3100

13. Who handles Section 8 housing?

Housing Authority – (706) 724-5466

14. Who do I call about filing a homestead exemption?

Tax Commissioners Office – (706) 821-2391

15. Who do I call about unemployment?

Georgia Department of Labor – (706) 721-2011

16. Other Frequently Requested Phone Numbers:

Augusta Richmond County Civic Center – (706) 722-3521
Board of Education – (706) 826-1000
Chamber of Commerce - (706) 821-1300
County Extension Office – (706) 821-2350
Georgia Legal Aid – (706) 721-2327

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Augusta 311 Mobile

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1. What is the Augusta 311 Mobile App?

The MyAugusta 311 mobile app is a service available to all visitors and citizens of Richmond County. This app allows you to submit service request via your smartphone by simply installing the app, identifying the location of the incident, selecting the appropriate service request type and answering a few questions that pertain to the type of service request you selected.

2. Is this a free service?

MyAugusta 311 is a free service that benefits visitors, residents and businesses in Richmond County. There is no charge to request information or a service from Augusta, GA.

3. How many services are available on Augusta 311’s mobile app?

There are 60+ service requests available on the mobile app. Augusta 311 will continue to make more services available on the mobile app in the near future.

4. Do I need to enable” Location Services” or GPS when using Augusta 311’s mobile app?

Yes, the Location Services or GPS needs to be enabled on your smartphone to allow our 311 mobile app to detect your location. The phone’s GPS will identify and auto-populate the location of your request. If you wish to report a concern at a different location other than your current one simply enter the address manually.

5. How to enable “Location Services” or GPS on your smartphone?

• Go to ‘Settings
• Tap on ‘Privacy,’
• Choose ‘Location Services,’
• Scroll down to MyAugusta 311 and change the settings to ‘On’

6. How do I follow-up on my service request?

If you choose to submit a service request via our mobile app or web portal you will be given a service request number after filling out all pertinent information and selecting submit. If you provide an email address before submitting your request you will receive a confirmation email which includes the service request number.

This number is used to track the status of your request by revisiting either the mobile app, web portal or calling 3-1-1. From the mobile app, select “profile” to review all requests that you have submitted. From the web portal select “Track My Request”.

7. Do requests made via the Augusta 311 mobile app go directly to a specific department?

Most service requests will be dispatched directly to the responsible department. All request submitted via the mobile app are monitored to ensure they are received by the appropriate department.

8. Do I have to provide my personal information to submit a service request via the mobile app., web portal or when I call Augusta 311?

All citizens have the right to remain anonymous as they submit request for services or information, however doing so may limit our ability to respond to your request or ask additional questions if needed.

9. What happens or what is the process after a service request is submitted through the mobile app?

• If a citizen provides an email address when submitting a request, they will receive an email confirmation.
• Once the department has addressed the concern the service request status will change to ‘closed’.
• If the citizen has enabled notifications, they will receive a notification alert advising that the request has been closed.

10. What will Augusta do if users submit inappropriate photos and/or spam the mobile app?

Submitting inappropriate photos or spamming the MyAugusta 311 mobile app is a violation of the app’s Terms of Use. When inappropriate photos are flagged, Augusta, GA has the right to remove the materials. Augusta, GA can also block the device from using the app limiting future submissions.

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Augusta Law Department

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1. How do I file a claim with Augusta, Georgia?

If an individual or entity has sustained property damage and/or bodily injury, pursuant to Georgia law a claim must be filed with the county within 12 months of the accident or occurrence. O.C.G.A. § 36-11-1.

Citizens can dial 3-1-1 or visit https://311-at-your-service-myaugusta-augustagis.hub.arcgis.com/ to submit claim information online 24/7.

After receiving the claim, the Risk Management Office will contact the citizen to begin an impartial investigation to determine if the county is liable.

If it is determined there is liability on behalf of the county, the investigator will begin settlement negotiations to resolve the claim. If a settlement is reached, it must be approved by the appropriate authority prior to the release of a settlement check.

If it is determined that the county is not liable or the parties cannot agree on the amount of damages, the injured party may choose to file suit with the court having jurisdiction of the claim.

2. Where can I get legal assistance in Richmond County?

Civil legal services may be provided by contacting the Georgia Legal Services Program at 706- 721-2327. The Atlanta Bar Association also operates a lawyer referral service recognized by the State Bar of Georgia and may be reached at (404)
521-0781.

3. Where can I get legal assistance if I am indigent?

The Augusta Circuit Public Defender provides legal services for the indigent and may be contacted at (706) 312-5105.

4. How do I obtain a business license, alcohol permit or occupational tax form in Augusta, GA?

For additional information please visit the License and Inspection Division

5. How do I obtain a business license, alcohol permit or occupational tax form in Augusta, GA?

These items are available through the Licensing and Inspections Division.

6. Do you have legal internship opportunities?

The Augusta Law Department occasionally offers a 12 week legal intern program for first, second and third year law students, designed to introduce them to local government and civil litigation work opportunities. The students will provide legal support to both divisions in the law department and will have the opportunity to write legal opinions, perform legal research and legal analysis. The intern program is supervised by Andrew MacKenzie. Applications for the program are accepted throughout the year and consist of a letter of interest and student résumé.

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Board of Elections

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1. How do I register to vote and what are the qualifications?

•Download, complete, and mail a  voter registration application •Contact the Board of Elections office, public library, public assistance office, recruitment office, schools and other government offices for a mail-in registration form. •Registration is offered when you renew or apply for your driver's license at Department of Driver's Services driver’s license posts. •College students can obtain Georgia voter registration forms, or the necessary forms to register in any state in the U.S., from their school registrar's office or from the office of the Vice President of Academic Affairs. •Qualifications are: oYou must be a US Citizen and a resident of Georgia and the county. oMust be at least 17 1/2 to register and 18 years of age to vote. oNot serving a sentence for a felony involving moral turpitude. oNot have been judicially declared mentally incompetent. Once your application is received and approved you will received a voter precinct card. You may confirm your voter registration status through the Secretary of State's poll locator. If you have submitted a voter registration application within the prior three to four weeks and your name does not appear, please contact the  Board of Elections Office or access Secretary of State's MVP to check the status of your application.

2. I am registered to vote but unsure of where my polling place is located. Where can I find this information?

The location of your polling place is listed on your precinct card. If you do not have one, or have misplaced your card and do not know where your polling place is located, you may contact Board of Elections Officethe for that information. You can also call the Secretary of State at 1-888-265-1115 or visit the Secretary of State’s Secretary of State's MVP  Web site.

3. Are sample ballots available prior to the election?

Yes. Sample ballots are available through the Board of Elections office. Voters are authorized to carry a sample ballot or list of selected candidates with them to the polls to aid them in voting their ballot. You may not share the sample ballot or candidate list with other voters at the polls, but you may use it for your benefit. Sample ballots for current elections are located here.

4. Am I required to show identification when I vote?

When you arrive at your polling place, you will complete a voter's certificate which asks for your name and residence address. You will then present the certificate and proper identification to the poll officials who will verify that you are a registered voter in that precinct by checking the voters list for that precinct. Voters are required to present identification at their polling place prior to casting their ballot. Proper identification shall consist of any one of the following: (1) A valid Georgia driver's license, even if expired; (2) Any valid state or federal government issued photo ID; (3) Valid employee photo ID from any branch, department, agency, or entity of the U.S. Government, Georgia, or any county, municipality, board, authority or other entity of this state; (4) Valid U.S. passport ID; (5) Valid U.S. military photo ID; (6) Valid tribal photo ID; NOTE: The "precinct card" you receive to confirm your voter registration and voting location is NOT a form of identification, and it will not be sufficient identification to vote. A FREE Voter ID Card can be issued by the Board of Elections office or the Georgia Department of Driver Services. More information on Georgia's Voter Identification Requirements and obtaining a free Voter Identification Card is available from the

Georgia Secretary of State's Website

5. I've recently moved. Am I still eligible to vote at my old precinct?

Voters are required to notify the board of elections of their county of residence whenever they move. If you move within the county in which you are registered to vote and did not notify the registrar at least 30 days prior to the election, you may vote in your old polling place for this election. You must complete a change of address card at the polling place.

If you move outside the county in which you are registered to vote within 30 days of an election, you may vote in your old precinct for that election and any ensuing runoff only. If you move outside the county in which you are registered to vote more than 30 days prior to an election, you have lost your eligibility to vote in elections in the county of your old residence. You must register to vote in your new county of residence, and if you did not register to vote in the new county by the deadline, you cannot vote in that particular election.

6. I recently moved. How do I change my address?

If you need to file a change of address you can complete the back of your precinct card and mail it to the Board of Elections Office. If you no longer have your precinct card, you may submit your change in writing stating the old and new address and you must sign the request. If the request is done within 30 days of an Election, the change may not take effect until after the Election.

7. How do I get a Precinct Card?

You can call the office and a card can be mailed to you within two weeks or you can come into the Board of Elections Office and get a certified copy of your voter registration record. If you need the card for international travel please note that effective 1/26/96, pursuant to Public Law 104-99, any document that evidences voter registration cannot be used to prove United States citizenship.

8. Will Advance Voting be available for all elections?

Yes. Advance Voting will be available beginning 21 days prior to all elections and also on the second and third Saturdays. For times and locations, visit the Advance Voting tab under Voter Information.
In busy elections, during the last week of Advance Voting the Board of Elections may choose to open additional sites for Advance Voting and has developed a policy pertaining to establishing any additional sites. You may contact the Board of Elections Office for additional information.

9. What happens if I do not have any identification with me at the polling place?

If a voter is unable to produce any of the required forms of identification, the voter shall be allowed to vote a Provisional Ballot. The voter is allowed 72 hours to provide proper ID in order to have their ballot counted. If they fail to provide proper ID their provisional ballot will not be counted.

10. How do I get a free Georgia Voter Identification Card?

A FREE Voter ID Card can be issued by the Board of Elections office or the Georgia Department of Driver Services. More information on Georgia’s Voter Identification Requirements and obtaining a free Voter Identification Card is available from the Georgia Secretary of State's Website

To obtain a free photo Voter Identification Card, the applicant must be registered to vote in Georgia and must sign an affidavit that states that they do not have a Georgia Driver’s License or State issued Identification Card.

11. What time will the polls open and close on Election Day?

Polls are open from 7:00 a.m. till 7:00 p.m. on each Election Day. However, any voter who is waiting to vote at 7:00 p.m. will be allowed to vote.

12. When is the best time to go to the polls to avoid having to wait in long lines?

Peak voting hours appear to be from 7 a.m. till 9:30 a.m. and 4:30 p.m. till 7:00 pm, and during the mid-day lunch hour.

13. Are special considerations made for elderly and disabled voters who are physically unable to stand in line at the polls?

Yes. Between the hours of 9:30 a.m. and 4:30 p.m. on the day of an Election, voters who are 75 years of age or older or who are physically disabled may, upon request to a poll officer, vote immediately at the next available booth without waiting in line.

14. Is my employer required to grant me time off to vote?

Yes. Georgia law requires employers to grant their workers up to two hours to vote on Election Day. However, the employer is authorized to specify the hours which an employee may use. This provision for time off to vote does not apply to employees whose hours of work begin at least two hours after the polls open or end at least two hours before the polls close. There is no obligation for an employer to pay the employee for the time taken off to vote

15. Can I take my child to the polls with me?

Yes. Children under the age of 18 may accompany a parent into the voting booth. However, the children may not be disruptive or interfere with the voting process, vote the ballot or operate any function of the voting machine.

16. Can I wear a campaign button into the polling place?

No person may campaign; distribute literature or written or printed matter of any kind; wear campaign buttons, signs, pins, stickers, T-shirts, etc.; circulate petitions; or perform similar activities within 150 feet of the building in which a polling place is located.

17. As a first time voter I'm not sure of how to operate a voting machine. Will there be someone at the polling place to answer any questions I might have?

Yes. Poll officers of the precinct will be available to answer any questions that voters may have concerning voting their ballot or operating the voting equipment.

18. What is the difference between a special election, a primary election, and a general election?

A 'special election' means an election that arises from some emergency or special need outside the usual routine. This could include a vacancy in a public office or the holding of a county referendum. An example of a referendum would be the holding of a special local option sales tax question in the county.

A 'primary' means any election held for the purpose of electing party officers or nominating candidates for public offices to be voted upon at a general election. In Georgia, political parties are defined as any political organization that at the preceding Gubernatorial election nominated a candidate for Governor and whose candidate for Governor at such election pulled at least 20 percent of the total votes cast in the state for Governor or in a Presidential election nominated a candidate for President of the United States and whose candidates for presidential electors at such election pulled at least 20 percent of the total votes cast in the nation for that office. At the present time, recognized political parties in Georgia include the Democratic and Republican parties.

A 'general election' is held at intervals fixed by law. In Georgia, the general election is held the Tuesday after the first Monday of November in each even-numbered year. Most terms of office are for four years. Exceptions to this include six-year terms for United States Senators and two-year terms for Georgia General Assembly members and United States Representatives. The general election will include the candidates nominated at the political party primaries, political body candidates nominated by petition or state convention, independent candidates through the petition process, and write-in candidates.

19. I'm curious about the results of previous Georgia elections. Where can I find more information?

The Georgia Secretary of State's website features results of statewide and federal elections from 1988 to 2011. You can also follow election night results for Augusta as they come in Election Night by accessing the Board of Elections website.

20. I’d like to know more about qualifying for office.

You may find information on qualifying for office in the Secretary of State's handbook on Qualifications and Disqualifications for Holding Elective Office in Georgia.

21. What is a provisional ballot?

A provisional ballot is a paper ballot used by a voter whose eligibility to vote is in question and cannot be determined on Election Day.

22. How are provisional ballots counted?

Beginning the day following the election, the registrar investigates each and every provisional ballot in an attempt to help prove the voter’s eligibility. If the registrar can find proof that the voter is eligible to vote then the voter’s ballot is counted, if not the voter’s ballot is rejected.

23. How will I know if my provisional ballot was accepted or rejected?

The registrar will notify each provisional voter to tell the voter if their ballot was counted or not, and if not, why it was not counted.

24. If I show up at the wrong polling place on Election Day can I vote a provisional ballot there, or do I have to go to my own polling place to vote on Election Day?

On Election Day, you are required to go to your assigned polling place in order to vote.  The poll worker will direct you to your correct polling place if you do not know the location.  Any provisional ballot cast in the wrong precinct will not be counted unless it is after 5:00 PM and unless the person executes a sworn statement stating they are unable to vote in their correct precinct before 7:00 PM and giving the reason why.

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CityWatch

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1. What is CityWatch?

CityWatch is Augusta's open government / transparency website initiative, designed to provide citizens with a consistent search and viewing experience while they view information related to city budgets and projects.

2. How do I use CityWatch?

View the CityWatchUser Guide

3. Where are projects from SPLOST Phases I-IV?

These projects are not included in this first release of CityWatch. Information is readily available for SPLOST VI because many of those projects are currently active, and SPLOST 7 projects will be tracked from the very beginning. At this time it is undetermined which previous SPLOST Phases will be added in the future.

4. How often is ProjectWatch updated?

The financial data is updated on a quarterly basis to coincide with the release of updates to the Augusta Commission. The narrative updates are performed by city departments as they take place, so these updates can occur more frequently to reflect a "real-time" project status.

5. I can't find a project that I'm interested in. What do I do?

First, you can ensure that you're using the right tools to locate the project, such as the buttons at the top of the screen. You can also type in key words in the Search box, located at the top right of the screen. If you still cannot find a project, please let us know by clicking on the Feedback button and your concern will be investigated.

6. Where are the Stormwater Projects in CityWatch?

The stormwater fee is a new fee that has been collected since the beginning of 2016. The intent of CityWatch is to offer three types of information related to storm water activities as funds become available: 1) Major Projects, which will appear just like other projects shown under ProjectWatch, 2) Maintenance Activities, which will include maps showing where stormwater-fee funded work is being performed, and 3) Dashboards that show the value of the fees that have been collected in comparison to the budgeted areas in which the fees are to be applied.

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Civil and Magistrate Court

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1. What method of payment is accepted by the court?

Cash, Money Order, Cashier's Checks, and Business checks are accepted. No personal checks or credit cards are accepted.

2. Can employees of this office provide legal advice?

No, employees of this office of Civil and Magistrate Court can not provide legal advice.

3. How do I obtain forms for filing?

Forms that are provided by the court may be obtained by coming into the office or sending a request with a self addressed stamped envelope.

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Clerk of Commission

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1. What are the dates and times of the Commission and Committee meetings?

Commission meetings are held on the first and third Tuesdays of each month at 2:00 pm and Committee meetings are held on the second and last Tuesdays of each month beginning at 1:00 pm..

2. How does a citizen place an item on a Commission or Committee agenda?

Citizens can request that an item be placed on an agenda by completing an Agenda Item Request Form.

3. How does a citizen apply to serve on a Commission Board, Authority, or Committee?

Citizens may apply to serve on Commission boards by completing a Talent Bank Form. Additional Information.

4. How does a citizen view a current or past Commission or Committee agenda?

Citizens may view Commission or Committee agendas by accessing the Agenda Books application through the Clerk of Commission’s page.)

5. How does a citizen locate a current or past document that has been approved by the Commission?

Citizens may locate documents approved since consolidation by accessing the WebLink application through the Clerk of Commission’s page.)

6. How does a citizen locate current or past minutes of Commission or Committee meetings?

Citizens may locate verbatim minutes of Commission meetings by accessing the WebLink application through the Clerk of Commission’s page and action minutes of the Commission and Committee meetings by accessing the Agenda Books application through the Clerk of Commission’s page.)

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Coroner

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1. How to obtain a Coroner’s report, autopsy report and toxicology report?

In most cases the Coroner’s report is available within three business days. Simply autopsy reports such as heart attacks or strokes, where the cause of death is obvious are normally ready within thirty days.

An autopsy report may take as long as twenty six weeks, depending on the level and type of test being done.

2. How do I get a death certificate?

The funeral home selected by the family will generate a death certificate and send it to the coroner’s office for signature; we sign the certificate and return it to the funeral home which in turn files it with the Georgia Department of Health, Vital Records section.

3. Who decides if an autopsy is required?

The law. According to the law, the cause and manner of death must be determined for every death, in most non-violent cases, we use medical information from the decedent’s medical record and family history to establish the most likely cause of death. If medical evidence cannot be established from these sources then an autopsy is required.

4. What happens to the personal property of the deceased?

Once the closest next of kinship has been established or a court order is issued naming an individual as the administrator of the estate all property is released to that person or persons.

5. What happens to the prescription drugs issued to the deceased?

Federal Law states that it is a violation to be in possession of drugs not issued to you by prescription, therefore, when a person dies all drugs issued to the deceased person are removed and destroyed.

6. Does the Coroner's office assist with funerals?

In most cases the answer is no. It is the families responsibility to assume custody of the decedent and bury the body. Even if there is no insurance on the decedent it is NOT the responsibility of the Coroner's office to bury the family member.

7. What happens to unclaimed bodies?

If the death has occurred within the last couple of hours and the body can be or has been removed to a refrigerated (morgue) room and NO next of kin is located the body may be turned over to science for research or teaching purposes. Some unclaimed bodies are buried in the "Paupers Cemetery" by the Coroner's Office.

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Cyber & Robotics Camp

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1. What is the Augusta Cyber & Robotics Camp?

The Augusta Cyber & Robotics Camp is a fun, innovative and hands-on way for a child to explore the fields of Cyber Security and Robotics. Students who attend should demonstrate skills in math and science, with an additional interest in STEM and computers.

2. When is the Augusta Cyber & Robotics Camp?

The Augusta Cyber and Robotics Camp is broken down into two sessions. Each sessions runs for two weeks. The first week will be the Cyber portion and the second week will the Robotics portion. Students MUST attend each week of each session.

• Session 1 is scheduled for June 8 – June 19
• Session 2 is scheduled for July 20 – July 31

The camp is free to all accepted students and spaces are limited to 30 students per session.  Students are selected by a random process.

3. Where will the Augusta Cyber & Robotics Camp be held?

Each camp will be held at the Augusta Municipal Building, located at 535 Telfair Street, Augusta, Georgia 30901.

Camp hours are 9am-4pm M-F with early drop-off beginning at 8:00am and late pickup by 5:30pm.

Selected applicants will be provided a tee shirt at no cost.

Each child MUST bring their own lunch. Two snacks will be provided daily.

4. What is the criteria for eligibility for the Augusta Cyber & Robotics Camp?

The Augusta Cyber & Robotics Camp is open to rising 6^th grade students through 8^th grade students who are residents of Richmond County.  In order to allow the Augusta Cyber & Robotics Camp to reach more Richmond County students, previous participants will not be accepted.

5. How can I apply?

 We are accepting applications for the Augusta Cyber and Robotics Camp in the summer of the camp.

6. What happens after I apply?

Once you apply, you will receive an email confirmation.

7. When will I be notified if I have been accepted into the Augusta Cyber & Robotics Camp?

Applicants who are chosen to participate in the Augusta Cyber & Robotics Camp will receive an email the week of May 18^th with instructions on how to proceed.

8. Who do I contact for additional information?

Applicants with any additional questions may contact Ms. Shelly Good of the City of Augusta Information Technology Department at (706)-821-2522 Monday through Friday between the hours of 8:30am and 5pm.

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Daniel Field Airport

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1. Where can I buy an airline ticket?

Airline tickets may be purchased on the Augusta Regional Airport website or from the airlines serving Augusta:

• Delta Airlines, 1 (800 221-1212


• US Airways, 1 (800) 428-4322
  

2. How can I get information on flight training?

Contact Augusta Aviation Inc. at (706) 733-8970 visit their website. Augusta Aviation

3. Can I rent a car at Daniel Field?

Yes, Enterprise Car Rental will deliver a car to the airport. A car can be reserved through Augusta Aviation, Inc. and they can be reached at (706) 733-8970.

4. Will there be parking for aircraft during the week of the Masters Golf ?

Yes, for more information on procedures during the tournament, please view the following page. Masters Information

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Disadvantaged Business Enterprise

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1. What are the requirements for registration as a Local Small Business (LSB)?

To be registered, an applicant:

• Must have its principal place of business in Augusta-Richmond County
• Must have an Augusta-Richmond County business license six months prior to submitting their LSBOP registration application
• Firm’s three (3) year average annual gross receipts do not exceed $1.5 million
  
• Individual owner's personal net worth does not exceed $750,000

2. How long does the application process take?

Applications are process within seven business days. In most cases, if proper documentation is submitted with the application, the process is shortened.

3. What if a question on the application does not apply to me?

Please review the application thoroughly before making this determination. Failing to submit all documentation at the time of application will lengthen the registration process. If a question does not apply, please write "not applicable (N/A)" and include an explanatory note.

4. If I am already certified by the Department of Transportation (DOT) will I automatically be certified with Augusta-Richmond County?

No – You must complete the application and provide a copy of DOT’s certification letter.

5. Will this registration automatically certify my company for DOT federal projects?

No – You must complete DOT’s Uniform Certification application. The DBE office can assist you with any questions you may have.

6. How long does my registration last?

Your registration is good for two years.

7. What are the benefits of registering?

• Central location to get information on almost any project within Augusta-Richmond County
• Inclusion in the Augusta-Richmond County Directory of Local Small Businesses
• Increased opportunities for doing business with prime contractors
• Increased opportunities for the award of contracts
• Financial assistance from the Link Deposit Program
• Workshops, seminars and training programs
• Provides your firm higher visibility for contracting opportunities

8. Services we offer?

• Provides LSBOP with access to Augusta-Richmond County contracting opportunity information
• Assistance with the DOT Uniform Certification
• Training, workshops and seminars
• Provide financial information on the Augusta-Richmond County Link Deposit Program
• Engages in outreach activities designed to increase the capacity of registered firms

9. What is a locally based company?

Any business entity, which has its principal office and place of doing business in Augusta-Richmond County.

10. Does Augusta-Richmond County work with local banks to provide short-term financing for working capital to companies awarded city contracts?

Yes, Augusta-Richmond County does have formal agreements with two (2) local banks to provide this type of service to companies awarded city contracts.

11. Does Augusta-Richmond County hire subcontractors?

No. Augusta-Richmond County awards contracts only to prime contractors. Any prospective subcontractor must negotiate directly with prime contractors who are bidding the entire project

12. How can I submit a bid?

Contact all prospective prime contractors and inform them that you are qualified to do the work on the part of the project in which you are interested.

13. How can I convince the prime contractor that I am qualified to do the job?

A personal interview is the most effective means of communication. At that time, resumes, brochures, pictures, example of recently performed work, and letters of reference can be presented to the prospective prime contractor.

For additional information, please contact the Disadvantaged Business Enterprise Department

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District Attorney

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1. What is the Augusta Judicial Circuit?

The Augusta Judicial Circuit comprises Burke and Richmond Counties. There are 5 Superior Court Judges who hold court in both counties. The DA’s Office prosecutes felony cases, while misdemeanor cases are handled by the respective Solicitors General for each county.

A Grand Jury is convened regularly by the District Attorney. There are additional court days each month for arraignment and non-jury hearings. The DA’s Office also handles preliminary hearings in Magistrate Court, juvenile proceedings in Juvenile Court, and alternative sentencing in the Accountability Courts. The District Attorney’s Office also regularly appears before the Court of Appeals and the Supreme Court of Georgia.

The District Attorney’s Office represents the people of the State of Georgia in the prosecution of criminal cases. The District Attorney’s Office does not and cannot represent individuals in civil matters of any kind and cannot give legal advice on any matter to any citizen. 

2. What is the relationship between the local law enforcement agencies and the District Attorney’s Office?

The working relationship between local law enforcement agencies and the District Attorney’s Office is independent and cooperative. Local law enforcement agencies investigate reports of crimes, make arrests and send evidence to the District Attorney’s Office for an independent review and determination of what, if any, charges will go forward for prosecution. Attorneys will review the evidence provided in each case, apply the appropriate law and decide if and how to seek justice. The case may be presented to a Grand Jury for indictment or filed directly in the Superior Court Clerk’s Office on an accusation.

3. What is the purpose of a Grand Jury in criminal cases?

The Grand Jury is comprised of local citizens selected randomly from the county.  The Grand Jury is tasked with determining if there is sufficient evidence under the law to move forward with an indictment in a criminal matter. The evidence before a Grand Jury will be presented by the District Attorney’s Office through witnesses, usually the officer who investigated the case from a local law enforcement agency such as the sheriff’s office or a municipal police department and other witnesses determined to be critical to the case. In these cases, the ultimate decision as to whether the case goes forward is determined solely by the Grand Jury. 

4. What happens at arraignment?

An arraignment is a public hearing in which a defendant is formally notified of the charges against them. Generally, the defendant enters a plea of not guilty and is given ten days to file any motions. 

5. Can a victim drop charges or decide not to press charges?

It is a common myth that a victim has the power to “press charges” or “drop charges” after charges are brought against someone.  All criminal actions are prosecuted on behalf of the State of Georgia and not on behalf of any individual. The final decision whether to prosecute or not is made by the District Attorney’s Office. The opinion of the victim is very important and will be taken into consideration. However, all the facts and circumstances of the incident must be considered including, but not limited to, the severity of the crime, the criminal history of the defendant, whether the defendant has other pending charges, and the probability of the defendant committing other offenses in the future.

6. If I get a subpoena, do I have to go to court?

Witnesses are critical to the proper functioning of the criminal justice system. The state can’t hold a person accountable for committing a crime without the cooperation of the community.  If you are a witness for the state, our office can place you “on call” until you are needed for court. However, we can only do this if we have appropriate contact information for you. The subpoena you receive will provide information on how you may provide your contact information. The bottom-line answer is that you have to come to court if subpoenaed unless you are excused by the party who issued the subpoena or have a legal excuse for failing to appear. Otherwise, if you fail to appear, the judge may hold you in contempt of court. Be sure to bring your subpoena with you to court.

7. I did not witness any crime but I got a subpoena. Why am I a witness?

You do not have to be a direct eyewitness to a crime to present testimony in court. It is likely you know something that will assist the judge or jury in reaching a decision. If you received a subpoena and don’t know why, please call our office and ask for the prosecutor handling the case.

8. I am afraid of the defendant. Will the defendant be present when I testify?

Yes, a defendant has a constitutional right to be present in court. However, all our courthouses have very good security officers and there is no reason to fear the defendant in the courtroom.

9. My employer is not happy that I’ll miss work when I have to go to court on my subpoena. Can I be fired?

Witnesses must go to court to testify when they have relevant information. It is a civic duty imposed upon all citizens to insure a just and fair judicial system. Your employer cannot retaliate against you for appearing in court pursuant to a subpoena.

10. As a victim, how do I find out the defendant’s next court date?

The victim witness staff will keep you apprised of any upcoming court dates if you are a victim in a case. If you are a witness, you should be given a subpoena for an upcoming court date. Make sure to follow the instructions on the subpoena and check out the subpoena information page on this website for more information. If you are a defendant, you will receive a notice to appear. Make sure your address is kept updated with the clerk's office to ensure the notice is sent to the correct address as it is your obligation to notify the court of any change in address.

11. How do I report a crime?

All reports of any criminal act should be made to the law enforcement agency with jurisdiction over the area where the crime occurred. The District Attorney’s Office does investigate criminal acts but works with law enforcement agencies to prosecute criminal offenders. If you have an emergency situation, call 911 to be connected to the emergency services you require.

12. How can I have my criminal record expunged?

As of July 1, 2013, the rules on records restrictions (formerly known as expungements) changed significantly. An overview of the new law may be found at the Georgia Bureau of Investigations website. Please go to the expungement section of this website for more information. CLICK HERE.

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Emergency Management

Show All Answers

1. What if the County has to be evacuated? What will the County do for me?

In the unlikely event a County evacuation order is issued, communication to the public is of the utmost importance. An evacuation order would specify the perimeters of the area to be evacuated as well as directing residents to available shelters. Residents of areas not in the defined area might be directed to stay where they are (shelter-in-place). The Office of Emergency Management foresees that implementing plans to shelter-in-place would ensure the safety of citizens.

Although dealing with any disaster in the County will be paramount, the continuity of operations of the County Government must be maintained. Our emergency support functions, which include all County agencies, have established contingency plans to maintain operations to the entire County, even those who may not be affected by disaster.

2. Does Augusta Richmond County have shelters if we have to evacuate or relocate?

Yes. Augusta has numerous facilities that have been identified and equipped to serve as shelters. These locations are not published in advance as many factors will determine which shelter(s) would be opened. Some of these factors include the size and severity of the disaster, the location of the disaster area, and the numbers of people requiring shelter.

All pre-designated shelters have auxiliary power provided by generators and are ADA accessible. When the determination is made as to which shelter(s) to open, the community will be informed via traditional media, the County’s website, if necessary the Emergency Notification System.

3. Are evacuation routes identified with signs?

No. Since it is impossible to determine which route would be a safe route prior to an incident, permanent signs are not in place, the county will place hard signage and portable signage in the event they are required. Information as to safe routes to use would be given along with an evacuation order. Our plans stress situational flexibility.

4. I use a wheelchair and live alone. What should I do to be prepared in case of emergency?

You should be prepared to shelter in place for three days using the above supplies as a guide. Visit the websites mentioned previously for additional information regarding supplies.

In addition, you should make sure you have an emergency response plan that you have prepared in advance with a friend, neighbor, or family member who can provide assistance to you, in the event of an emergency where you are unable to manage alone.

5. What is mitigation?

Mitigation is defined as any sustained action taken to reduce or eliminate long-term risk to human life and property from a hazard event. Mitigation, also known as prevention (when done before a disaster), encourages long-term reduction of hazard vulnerability.

The goal of hazard mitigation is to decrease the need for response as opposed to simply increasing the response capability.

6. What should I do to be prepared in case of an emergency?

Everyone should prepare an emergency response plan for themselves for both home and office. This plan should include who you will contact out of the area should an emergency occur, family emergency numbers, school contacts, an emergency meeting place for the family, and local contacts. Other pertinent information specific to you might include medical information, such as chronic conditions, medications that you use regularly and physician / pharmacy phone numbers. Make sure you discuss your plans with your loved ones and co-workers and give them copies of your plan. Individuals should prepare an Emergency Response Plan for both the home and office. Information is available on the Augusta-Richmond County website to assist you in formulating your plan. To further assist you, links are also available to Ready.gov and the American Red Cross. In an emergency, the County’s website and local TV / radio stations will provide emergency information. You also want to be prepared to shelter in place for three days (for example, a big snow storm). To shelter comfortably, you will want to have the basics:

• One gallon of water per person per day
• Food and manual can opener
• A week’s supply of prescription medication
• Battery powered radio, with extra batteries, extra batteries for hearing aids or other assistive devices
• Flashlight with extra batteries
• A list of contacts with family members, friends, doctors, and first aid supplies Any items you normally use that you would need for three days should an emergency occur should also be included. If you have a pet, you will need three days supply of food and water for each pet. Should you have to evacuate, these supplies should go with you. More extensive lists and information can be found on websites dealing with preparedness, such as Ready.gov. It is also a very good idea to have a go bag ready in case you have to evacuate either your home or work place. This small bag could include those personal items you would need if you had to leave without any notice as well as copies of financial records, pet’s veterinarian records (pets allowed only in pet designed shelters), extra keys for house and car, cash, spare glasses or other special needs items, such as medications, batteries for assistive devices, and copies of family documents. For sheltering longer than three days, or if you have to evacuate, you may also want to include blankets and bedding, garbage bags, extra sets of clothes, pet carrier, litter, bags, water for pets, and personal hygiene items with the go-bag items.

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Environmental Services

Show All Answers

1. What is my day of service?

Type in your address here.  Remember that household trash, recycling, yard waste, and bulky waste all go to the curb on the same day

2. I need a new trash can.

Is your trash can damaged, or the wheel has come off?  Notify us here, or call 311 to make a request for replacement or repair.  Please note, that we do not replace cans just because they are dirty or smell bad.  We are glad to provide advice on cleaning your can and reducing any odors in the future.   Once you make a request for repair, please leave the can at the curb and we will be there within 2 business days.

3. My yard waste or bulky waste wasn’t picked up.

Please call 311 or submit a request online.  This is usually because the material is “out of compliance” in some way.  We would like to review your account so that we can provide you specific information to help you as much as possible.  Also see:  http://www.augustaga.gov/2579/Out-of-Compliance-Information

4. Where does our recycling go?

All recyclables are transported by Augusta staff members to a processor in Columbia, SC.  The recyclables do not go into the landfill unless the material is contaminated (wet, mixed with garbage, mixed with food, etc.)

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Environmental Services-Commercial

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1. What are the charges for commercial dumping?

Minimum Charges:

MSW, C&D, Special Waste - Commercial..........$ 33.50 per ton

MSW – Non Profit (with Administrators approval)..........$ 23.50 per ton

Asbestos...........$ 20.00 per cubic yard

Beneficial Use..........$ 10.00 per ton

Inert Waste..........$ 16.75 per ton

2. What payment methods are accepted for commercial customers?

Cash, check, charge accounts are the current payment methods accepted for commerical customers.

3. How do I open a charge account?

In order to open a charge account a credit application must be submitted. These forms can also be picked up at the scale house.

Completed credit applications can be submitted via fax (706) 592-3255, or via email.

4. How do I obtain a credit application?

Credit applications can be obtained at the scale house, by fax at (706) 592-3255, email, or downloaded from the web.

5. How do I obtain a waste profile?

A waste profile can be obtained online by clicking here....

6. Where do I get a manifest?

A manifest can be obtained online by clicking here...

7. Where can I get information on Asbestos Disposal?

Information pertaining to asbestos disposal is available online by clicking here...

8. Where do I get a truck permit?

Truck permits are available at the scale house.

9. What are the charges for truck permits?

$100.00 per year, per truck. Permits purchased during the year will be pro-rated at $8.33 per month for the remainder of the year.

10. Who do I contact for copies or questions about tickets/invoices?

Contact by phone:
Scale house.......... (706) 592-3231 or (706) 592-3227
Accounting............ (706) 592-3229 or (706) 592-3253

Contact by email:

Scale house..........Katina L. Collins or Victoria A. Tutson

Accounting............Richard W. Henegar or Deborah S. Hightower

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Environmental Services-Residental

Show All Answers

1. What are your hours of operation?

5:00 a.m. – 5:00 p.m. Monday – Friday
6:00 a.m. – 12:00 p.m. Saturday

2. What days are you closed?

Sundays

Thanksgiving Day

Independence Day

New Year’s Day

Christmas Day

3. What payment methods are accepted for residential customers?

Cash and check are the current payment methods accepted for residential customers.

4. What are the charges for residential dumping?

Under 6,000 pounds (vehicle, occupants & load)

• MSW..........$ 5.00
  
• Inert..........$ 5.00

6,000 + pounds (vehicle, occupants & load)

• MSW..........$ 33.50 per ton*
  
• Inert..........$ 16.75 per ton*

*fees prorated based on tonnage

5. What are the fees for dumping tires and refrigerators?

Tires

• 17” or smaller..........$ 3.00 each
  
• Larger than 17”..........$ 8.00 each
  
• Truck Load..........$180.00 per ton

Refrigerators

• Free - Recyclable

6. What are the rules for accepting tires?

No commercial haulers or retailers.

7. How many free bags of household garbage/recyclables can a resident bring per trip?

Three (3)..........All recyclables are free

8. What are recyclables?

Glass (must be sorted by color)

Paper/Cardboard

Batteries

Metal

Plastic

Appliances

Electronics

Automotive Fluids

9. What is the cost for mulch?

Free if customer hand loads – no tractors/bobcats etc. allowed..........$15.00 per ton if landfill loads

10. Do you accept paint?

Yes, must be mixed with either cat litter or sand. Paint must be the consistency of toothpaste, no more than 25 gallons per month from any resident.

11. Do you accept dead animals?

Yes, MSW fees apply.

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Environmental Services-Street Sweeping

Show All Answers

1. When will my street be swept?

Residential streets are swept once per quarter, between the hours of 8:00am and 4:00pm. All other areas will be swept starting at 11:00pm and will be completed by 7:00am. The intent of these sweeping times is to sweep when there are fewer cars in the areas begin swept.
At this time, Augusta cannot provide you an exact day your street will be swept, however, we can provide you the week in the quarters your street will be cleaned. To identify the week your street will be swept, please use our collection lookup at the top of the page.

We suggest that you;

Mark street sweeping weeks on your central family calendar or set a reoccurring reminder in your electronic calendar.
Organize reminders through your neighborhood association.

2. Who do I contact if I have a concern?

Please contact 311 if you have concerns regarding our street sweeping program.

3. What benefits does street sweeping provide?

The Augusta’s Stormwater Permit issued by the Georgia Environmental Protection Division has stringent requirements for the control of trash and for street sweeping. Regular street sweeping is an effective method to remove pollutants before they are washed into waterways by rainfall. Street sweeping removes approximately 584 tons per month of debris and contaminants that would otherwise remain in the street and eventually end up in our storm drain conveyance system potentially causing flooding and in the end polluting our creeks and ocean.

4. Why is the City contracting out street sweeping?

Augusta currently has the manpower to operate one sweeper on a continuous basis. This is not enough resources to successfully meet the needs of Augusta. Simply put, there was more work than Augusta’s resources could achieve. Historically, we worked on problem areas and request for service. Augusta needed to move to a routine maintenance program in order to meet the requirements set in our stormwater permit. Therefore, we contracted for the routine maintenance. Augusta will continue to sweep problem areas, which need additional attention between routine sweeps.

5. What about sweeping up leaves?

During the winter months the focus of the City’s street sweeping efforts is leaf removal to help keep drains clear. To better assist sweepers, do not rake, blow or pile up leaves in the street. The sweeper cannot pick up large loads and debris will be left for you to remove. Please place leaves from your trees out for collection under the yard waste program, which you receive as part of your solid waste collection. Street sweeping is intended to clean what naturally present on the street. Too often, residents or their gardeners will blow all of the grass cuttings, leaves and small branches from pruning in the street.

6. Why wasn't sweeping completed in front of my home?

There are many reasons why the sweeper may not have been able to remove debris from your street. Most often, it’s because items such as cars, bicycles, toys, basketball hoops and refuse containers are blocking the roadway. Vehicles parked too close to each other for the sweeper to maneuver between them are another cause. Low hanging trees and shrubs can prevent sweepers from cleaning in front of your home as well.

7. What are the regular hours of service?

Residential street sweeping will be conducted between the hours of 8:00am and 4:00pm. A street sweeping “night shift” will sweep all other areas between the hours of 11:00pm and 7:00am.

8. What can you do to help street sweepers?

Keeping the roadway in front of your home free of large objects and obstructions is the best way to assist street sweeping. We, therefore, ask residents to follow these guidelines:
Remove any vehicle parked on the street – any vehicle (car, truck, boat trailer, or recreational vehicle) parked on the street prevents the sweeper from reaching the curb lane where debris accumulates.
Keep large debris out of the road – large sticks, branches and pine needles will clog and jam the sweepers’ operating systems.
No garbage cans or yard waste in the street during sweep week – the municipal code does not allow garbage, recycling and yard waste containers to be on the street past the regular day of collection.
Trim trees – trees should be pruned to 14 feet above the curb. Contact 311 to report low branches if the tree is in the right of way. This is usually for trees growing between the sidewalk and the street.
Report low hanging wires – wires which are too low can cause sweepers and other large vehicles to hit them, and possibly tear them down. Please contact the company whose wires are too low, or contact 311 to report such issues.

9. What if the week my sweeping is scheduled falls on a holiday?

The contracts shall provide services on all legal holidays, except New Years Day, Memorial Day, Fourth of July, Thanksgiving and Christmas. Services will be delayed one day for each of the holidays listed. However, all sweeping for the weekly service area will be swept within that week.

10. Safety precautions near sweepers

Be sure to keep a safe distance between you and the sweeper at all times. Try to avoid maneuvering around sweeper trucks; move off to the side of the road until you are sure it is safe to continue.

Always keep children and pets a safe distance from the sweepers. Do not ride, run or play near the trucks.

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Fire Department, Fire Inspection Bureau

Show All Answers

1. How do I request a fire inspection?

Inspections requests must be made at least 24 to 48 hours in advance. Construction inspections must be made at minimum 48 hours in advance. All inspection requests can be made via telephone by calling (706) 821-2929.

2. Does the Fire Department do residential construction inspections?

No.

3. How do I submit commercial construction plans and how does the plan review process work?

Three sets of plans are submitted to the License & Inspection Department, they will then forward a copy to the Fire Department for review and approval.

Once the plans are approved, a construction permit is issued. An 80% and 100% inspection is required. After the 100% inspection, a certificate of occupancy is issued for a fee of $150.

4. What are the construction permit fees?

$150 for first 10,000 square feet, then $0.05 for every square foot thereafter.

5. What is the fee for a certificate of occupancy and how long is it good for?

The fee is $150 and it is good for the life of the building if the occupancy does not change.

6. What system testing does the Fire Department witness?

The Department witnesses sprinkler systems, alarm systems, fire pump, hood suppression system, and underground piping.

7. How many sprinkler plans and alarm plans do I need to submit?

For sprinkler plans, submit three sets of plans and one set of hydraulic calculations to the Fire Department. After review and approval, one set will stay with the Fire Department, one set goes to the License and Inspections Department, and one set goes to the job site.

For alarm plans, submit three sets of plans to the Fire Department

8. What do I need to have to submit a Sprinkler plan?

• A site plan (to scale) that shows the hook-up connections to the local water supply, the location of hydrants and cross streets in relation to the building site, the location of the PIV(s), the location of the fire department connection(s) to the building, and the location of any external pump house(s) and backflow prevention devices
• The signature, stamp, and certificate of competency number of the designer of the sprinkler system
• A riser detail drawing that would likely show the fire department bypass connection to the sprinkler system
• Pump system detail drawings for the main pump, jockey pumps, and sensing system (if necessary)
• Typical system hangar detail drawing(s)
• Cross section views of the building in order to clarify: the structure of any attic or interstitial spaces within the building; if the piping and sprinkler locations are at any inclined angles and how water flows through the system to the different floors of the building

• A sprinkler piping detail drawing* for each floor of the building showing the size of pipes being used throughout the system, the location of system hangers, and the location and type of all fire protection equipment
• A reflected ceiling plan drawing* for each floor that shows the room designations, sprinkler head locations, and the locations of walls within the building (this would also be a good place to identify any fire rated walls, doors, etc. so that the reviewer can more easily determine why a particular room doesn’t have sprinklers in it)
• *Note: If the building is not that complicated, the piping detail drawing and the reflected ceiling plan drawing can be combined. A good rule of thumb is that if the drawing looks “too busy” to you then it will probably confuse the reviewer

• A set of hydraulic calculations for both the most remote and the most hydraulically demanding areas for each sprinkler system in the building (please note that these may be different areas in the building)
• Site Water Flow test data. Note: the test must have been performed within 6 months of the plan submittal to this office and the instruments used for the test must have been calibrated within the year preceding the actual test date. Finally, the local fire and/or water departments having jurisdiction may require that a representative be present during the actual test
• Technical literature for the equipment expected to be used on the project. This would include: 
  1. Specific manufacturer, model, and SIN number of all sprinklers
  2. Pump performance curves for fire pumps and the total volume and elevation of any water tanks
  3. Any associated data for Backflow Prevention Devices, check valves, fire department connections, etc.

 

9. What do I need to have to submit a Fire Alarm plan?

• The printed name, signature, and Georgia license number of the Low Voltage Contractor who is submitting the fire alarm plans for review
• Written narrative providing intent and system description
• A floor plan layout view diagram (drawn to scale) showing location of all devices and control equipment
• Room names, door locations, ceiling fixtures
• The fire alarm system wiring layout design which includes the gauge(s) of wiring installed
• The matrix of sequence/operations
• A fire alarm riser diagram
• Speaker wattages and decibel ratings for both horn alarm and voice evacuation system components
• The candela rating shown for drawings for each strobe device and each illuminated emergency exit sign

 

• A set of NAC voltage drop/load calculations and a set of battery calculations for the fire alarm system
• A system equipment submittal including: technical data sheets for all components specified in the fire alarm system design. 

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GIS

Show All Answers

1. How do I find help on using the Augusta Maps application?

For assistance please download our Augusta Maps Help Guide or visit Online Animated Help. For additional inquires please contact GIS for additional training, help or support by email, or call us at (706) 821-2843. If you are unable to reach someone in the office please feel free to contact the Information Technology Help Desk at (706) 821-2524.

2. When is Augusta Maps information updated?

GIS data for Augusta Maps is updated on a nightly basis.

3. How can I look up information on a particular property?

You can search by owner, site address, PIN (property identification number), legal description, real key, subdivision name. Augusta Maps by default is set to “All Fields”, however; you may select from the dropdown list to search a particular category. You may also perform multiple broad searches by typing in a street name (ex: Broad St) or a last name (ex: Smith). Additional broad searches are available in the drop down list including: City Owned, Commission Dist, Prop Type, Prop Type Desc, School Dist, Super School Dist, Super Commission Dist, Vacant, etc. Search maps.

4. Augusta Maps appears to be down or gives an error message that the website is unavailable?

Scheduled updates are made to the website during times of less internet traffic, between 6:00am – 9:00am for daily updates, periodically from 12:00pm – 1:00pm and 5:00pm – 6:00pm for critical updates. Routine server maintenance is performed on a monthly (typically Saturday) or as needed basis, a schedule is posted on the Online Maps Page, along with any unscheduled maintenance alerts.

Please check the home page of the City website for an alert, these are posted several days in advance of an upgrade and can potentially last several days. If there is not a notice there could be a technical problem, which IT is working to resolve, we strive to ensure the public has access to all data at all hours, contact GIS by email, or call us at (706) 821-2843.

If some of the features are not working properly it can be due to a full or oversized amount of temporary internet file, history, and cookies. By going to your ‘Tools’ and ‘Internet options’ and delete ‘Temporary files, history, and cookies’ this will free up space and all the features should work.

Additionally, please check that all popup blockers are allowed for the mapping website. To view maintenance information and alerts click here...

5. My Mac won’t work with Augusta Maps?

Mac’s are fully supported using web browsers Safari and Firefox. Chrome is not currently supported.

6. What size maps can you print for me?

GIS can print various map sizes up to a 42” plotter roll. GIS can also create custom maps for clients at a base fee and an hourly rate, for more information on pricing, please visit GIS Pricing

7. How much do your maps cost?

Map cost depends on size and content, custom maps are $40 an hour. Small, easy to create maps are priced according to size. [see chart for cost...]

8. My property address is incorrect or another address is incorrect, can you correct it?

For incorrect addressing of personal and business property please contact the GIS Addressing Staff by email, to review the error.

9. How do I get zoning for a particular property?

Zoning information can displayed using Augusta Maps by turning on the zoning layer in the Map Layers category. It may also be obtained by calling the Planning & Development at (706) 821-1706. View more information about zoning and re-zoning.

10. Some of the information you have on my property is wrong, can you correct it?

For incorrect addressing of personal and business property please contact the GIS Addressing Staff by email, to review the error. For other information that is in error please contact The Tax Assessors Office at 706-821-2328.

11. Why will my browser not work with Augusta Maps?

Augusta Maps underwent vigorous testing before its release and the most popular browsers were tested including FireFox, Safari, IE7, IE8, IE9, Chrome, etc. Chrome for the Mac is currently not supported. For a full compatibility list click here...

12. When I click on Show All Sales, View Tax Bills or Print Property Card button, nothing happens?

Ensure all pop-up blockers are turned off or set to allow pop-up windows from this website.

13. Why is the Assessor Photos and / or Sketches not available as a link?

The Tax Assessors Office has not provided the information to be displayed on the website. Please contact Alveno Ross, Chief Appraiser (706) 821-2310 for further details.

14. I sold/bought a property and the owner information is incorrect, when will the information be updated?

Property transfers are recorded by the Clerk of Court’s Office as they are received from the attorney’s offices; once a log is completed it is transferred to the Tax Assessors Office to be corrected. This process can take up to a year, however; the new owner will be updated by the time tax notices are sent for the first full year of ownership. Please contact Alveno Ross, Chief Appraiser (706) 821-2310 for further details.

15. My property has the abbreviation ROFS on it, what does this mean?

Right of Survivorship (ROF) In a situation where two or more persons jointly own property, the right of the other owner(s) to continue to own the property when one owner dies. In other words, a jointly-owned property with right of survivorship does not become part of a decedent's estate; rather, his/her co-owner(s) continue to own the property. Couples may have rights of survivorship on a jointly-owned house, for example.

16. The map layers show that my layer is turned on but I don’t see it on the map?

There is a scale dependency on some of the layers. This allows for the data to be drawn only within a specific scale range. Zoom in or out on the map for the layer to be visible.

17. How do I get GIS utilities information for a particular property or area?

Utilities information may be obtained by calling the Utilities Department at (706) 312-4140.

18. I don’t see aerial photographs for a particular year I need?

We currently have aerials available only for the following years: 1997, 2002, 2007, 2010, 2011 and 2014.

19. I received a notice about an address/road name change and would like for it to remain the same. How do I make such a request?

While we do understand the significant impact such a change could have, Augusta Richmond County has adopted an addressing system to adhere to national emergency standards. If the decision of the Addressing official is not favorable, the following steps should be taken:

1) Submit an informal, written appeal to the GIS Manager within 10 days of receipt of notification

2) If unsatisfied with the decision of the GIS Manager, submit a formal appeal within 15 days including the $150 appeal fee

3) Item will be presented before the Commission for a final decision based on the Ordinance

20. My address/road name was recently changed. Who should I notify of my new address?

Please see the Change of Address List in the GIS Documents Center for a list of offices you need to notify. IT-GIS will notify most government offices on your behalf, but you will need to notify your financial institutions, utilities, service providers, etc.

Change of Address List

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GIS-Addressing

Show All Answers

1. For what part(s) of Richmond County does IT-GIS assign addresses?

Currently we cover all areas within Richmond County, but not Fort Gordon. This does include the incorporated areas of Hephzibah and Blythe.

2. I own vacant property - should my situs address number be posted?

No, numbers posted should be valid 9-1-1 addresses. These numbers are assigned to all structures used as residences or businesses. The address shown on your tax record serves only as a placeholder until IT-GIS approves an address number for emergency purposes.

3. I receive mail through a post office box. Am I required to post my address number?

Yes, the 9-1-1 address is used to locate the structure in case of an emergency. If you currently receive your mail through a P.O. Box, you can continue to do so.

4. The address IT-GIS has given me and the address that the Post Office gave me are different. Which should I use?

Notify IT-GIS immediately so that staff can investigate and resolve. Please call (706) 821-2524 or email [email protected]

5. My address number is painted on the curb. Am I required to post my number on the house and/or mailbox?

Yes. Emergency responders normally use structures and mailboxes to locate properties. If the house is more than 50 feet from the road or obstructed, the number must be displayed at the road as well as near an entry door. Mailboxes are suitable for this requirement – be sure the address number is posted on both sides.

6. My property is more than 50 feet from the road. Am I required to have numbers on my structure and at the road?

Yes, International Building Code (IBC) requires that all structures be identified with an address number. In addition to that requirement, Augusta requires all homes and businesses more than 50 feet from the road to also post the number at the road/driveway. Any numbers posted at the road should be visible from both directions (for example, on both sides of the mailbox).

7. Why would my address change?

IT-GIS establishes a unique address for each structure based on the Addressing Ordinance. Unique addresses improve emergency response time and save lives. Your address may change if it does not comply with the Addressing Ordinance. Some reasons an address may change include:
1) Inconsistent with the addressing scheme or out of sequence with neighboring properties
2) Uses the same number as another structure
3) Number was improperly assigned previously

8. I received a notice of my address changing. When will it become effective?

Your address will become effective as of the date listed on the letter (usually 30 days from the date of notice). All posted numbers need to be physically changed by that date. Mail should be changed within the 30 days to ensure you continue to receive your mail properly. The Post Office will allow a period of time for change-over where they will continue to deliver to both your old and your new address, which should allow adequate time for you to update your address.

9. Is Augusta, GA going to pay for me to change my address on all of my personal items?

Unfortunately, Augusta cannot pay for personal address change costs. IT-GIS will notify you via mail when to begin using your new address. If you have any difficulty changing your address, the entity you are contacting may use the letter sent to you as proof of address change. If further assistance is required, please contact our office at (706) 821-2524 or [email protected].

10. Do I need to have a new deed recorded for my home with the new address?

No. The deed to your home is based on the actual property boundaries, not your 9-1-1 address. IT-GIS will notify the Tax Assessor's Office of your new 9-1-1 mailing address. To verify the address change, please contact the Tax Assessor's Office.

11. My address/road name was recently changed. Who should I notify of my new address?

Please see the Change of Address List in the GIS Documents Center for a list of offices you need to notify. IT-GIS will notify most government offices on your behalf, but you will need to notify your financial institutions, utilities, service providers, etc

Change of Address List

12. I received a notice about an address/road name change and would like for it to remain the same. How do I make such a request?

While we do understand the significant impact such a change could have, Augusta has adopted an addressing system to adhere to national emergency standards. If the decision of the Addressing official is not favorable, the following steps should be taken:

1) Submit an informal, written appeal to the GIS Manager within 10 days of receipt of notification.

2) If unsatisfied with the decision of the GIS Manager, submit a formal appeal within 15 days, including the $150 appeal fee.

3) Item will be presented before the Augusta Commission for a final decision based on the Addressing Ordinance.

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IT - Website Performance

Show All Answers

1. Visits by Time of Day

Visits By Time of Day illustrates when most of our customers are accessing the site. This indicates to us when the optimum time is for releasing announcements in order to reach a maximum audience, or when we should perform maintenance in order to limit negative impact on users.

2. Mobile vs. Desktop

Are our customers using mobile devices or desktops to access our services? The answer to this question will drive future development so that we can extend our reach to the most people. A growing number of mobile device users (which is what we anticipate) will drive us to create more mobile-friendly content that is viewable on a variety of mobile platforms.

3. Device Operating Systems

The operating systems used by devices that access our site indicates the capabilities and limitations of the devices that are viewing our site. Persistent issues or shortcomings in an OS may result in problems with users being able to view the site, so we should remain cognizant of what OS they are using in order to be proactive with development and support.

4. Top Search Engines

This information shows us how people are finding our site. For instance, if people use Google to search for information about Augusta, and they are redirected to our site from Google, then it will be to our advantage to ensure that we can maintain or improve the response to our name on that search engine, while also seeking to expand the exposure of our name and key words on other search engines.

5. Top Searches

This is crucial to our site because it tells us what people are searching for when they get to the site. If customers are typing a value in our search box, it means that they cannot easily find a link elsewhere. This situation is indicative of the need to increase the visibility of the terms that they are searching for by virtue of graphic buttons or other permanent front-page links.

6. Social Media References

How effective if our social media outreach? If we're driving users to our site by identifying content that our "likes" and "followers" want to see, then we're meeting a need. The smaller pieces of the pie on the chart indicate that we have some work to do in other areas.

7. Top 10 Viewed Page Titles

When we closely watch this figure, we can determine the content that our customers are most interested in so that we can make it easier for them to obtain the information that they need. The sites identified here are also the ones that we need to apply special features (such as ReadSpeaker) to in order to increase their accessibility.

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Jury Services

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1. How does someone get summoned for jury duty service?

The pool from which our potential jurors are chosen is now a master list provided to us from the state of Georgia’s council of superior court clerks. This master list is comprised primarily of Richmond County’s voter registration citizens and all of Richmond County’s citizens registered with the department of driver’s services. Jurors must be randomly selected from this master list. If you are a voter registered in Richmond County, have a driver’s license or ID card, you may be summoned at any time.

2. Who can be excused from jury duty?

You are entitled to be exempted from jury duty if you:
- Are 70 years of age or older and you have submitted a signed request asking to be permanently exempt (located on the reverse side of your summons)
- Have a permanent physical/mental medical disability and you have submitted a signed medical excuse from your physician to jury services (located on the reverse side of your summons)

3. Who can be deferred/excused from jury service?

If you are seeking a deferral/excusal from your jury service, please review the affidavit below. Only those jurors who complete the required documents and return the deferral/excusal request no later than five days prior to their service date will be accepted. Only requests of extreme emergency will be heard on your report date. Affidavit

4. What type of cases may require juries?

There are two types of cases, criminal (felony and misdemeanor) and civil.
A criminal case results when a person is accused of committing a crime. Jurors must decide whether the person charged is guilty or not guilty. The accused person is presumed innocent, and the state must prove guilty “beyond a reasonable doubt”
A civil case results from a disagreement or dispute between two or more parties. Jurors must answer questions of disputed facts based upon the testimony and evidence admitted by the judge. Click here.

5. Can i bring my children with me?

The courthouse does not have childcare facilities and children are not allowed in the courtroom. Jurors should make previous arrangements of childcare before reporting for jury duty.

6. Will i be paid for being a juror?

Jurors are compensated $25.00 per day when checked into jury services. A check, along with a work excuse, will be mailed to you by the clerk of superior court’s office. Please be sure to update your address with jury services if you have recently moved.

7. What should i wear to jury duty?

Appropriate dress is required. Women are to wear dresses or dress pants. Men are to wear long pants. No shorts or tank tops allowed.

8. What happens to jurors who don’t report when their summons number is called for jury service?

Delinquent jurors may be charged for being in contempt of court, which could involve being sentenced to time in jail and/or a fine. If a trial has to be cancelled because not enough jurors reported, it costs the county thousands of dollars to reschedule the case for another date.

9. What if i lost my summons?

Please contact jury services as soon as possible. Someone will give you all the information you will need in order to serve. If there is enough time before you report date, a new summons will be mailed to you. If you do not have your summons on your report date, a staff member of jury services will re-print one the morning you are required to report. Please arrive early so this does not delay court proceedings.

10. Where can I locate an affidavit for deferral/excusal from jury service?

Click the following link. Click here

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Juvenile Court

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1. What is the website for the Department of Juvenile Justice?

http://www.djj.state.ga.us/

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Land Bank Authority

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1. Can the AGLBA extinguish existing lien(s) on the property that I am interested in transferring title?

The AGLBA may extinguish all or part of the delinquent taxes that are owed to Augusta-Richmond County. The Authority may also request that the Richmond County Board of Education extinguish past due school taxes and that Augusta Commission waive any special assessments that may exist. The AGLBA cannot extinguish any other liens against the property such as water or sewer bills, GED liens, journeyman’s liens or mechanicsman liens. Federal tax liens cannot be waived.

2. Can I donate my property to the AGLBA?

You have an option to submit a request to AGLBA to donate your property, but you will have to complete a Request to Quit Claim Form. When the form is received the ALGBA members will discuss your submitted request in detail and vote to approve or disapprove.

3. How is property acquired by the AGLBA?

Property may be acquired in the following ways:

a. Property may be purchased from a tax delinquent owner or developer;
b. Property may be donated by a property owner;
c. Property may be conveyed by Augusta-Richmond County in connection with a tax foreclosure; or
d. The ALGBA may request a judicial foreclosure on the property and then bid on the property at the foreclosure.

4. How does the AGLBA dispose of property?

The AGLBA must identify a responsible developer for the property. First preference is given to non-profit developers of affordable housing. Preference is as follows:
a. Community Housing Development Organizations (CHDO’s)
b. Government Entities
c. Non-Profit Institutions (such as academic institution)
d. Entities that are a partnership, limited liability corporation, or joint venture composed of a non-profit corporation and a private for-profit entity
e. Adjacent property owners
f. Local developers with a proven track record and the capacity to complete projects.

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License and Inspection - Business

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1. On the urgent reminders where it states, practitioners of professions, as described in O.C.G.A. 48-13-9 (c) 1-18, have payment options. Does this apply to me?

You have the option of being billed on gross revenue or paying a flat fee of $400 if this applies to you.

This applies to you only if your business is classified as the following:

• Lawyer


• Physicians licensed under chapter 34 of Title 43


• Osteopaths licensed under chapter 34 of Title 43


• Chiropractors


• Podiatrists


• Dentists


• Optometrists


• Psychologists


• Veterinarians


• Landscape architects


• Land surveyors


• Practitioners of physiotherapy


• Public accountants


• Embalmers


• Funeral directors


• Civil, mechanical, hydraulic, or electrical engineers


• Architects


• Marriage and family therapists, social workers, and professional counselors

All other business pay based on your gross revenue for the period of October 1st of previous year to September 30th of current year

2. How do I request an inspection online?

In order to submit a inspection request online you will need to access the inspection status application. You may access this application at anytime by using the drop down menu at the top of the page.

To access this, look for eGov Services drop down box, below the search box, at the top of every page. Then select Inspection Status and click go. Once in the application click on the Submit an Inspection request link and input your request from there. You may also access the application by clicking on the Inspection Status link in the License and Inspection menu.


You will need your Business License number to be verified for each inspection request. Fill out each requested line. To enter the type of inspection, click on the down arrow and choose the inspection you are in need of. Enter any comments if any and click submit. You will then receive a message that states: Your E-mail has been sent successfully – Thank You.

3. How do I check the status of an inspection online?

In order to check the status of an inspection request online you will need to access the inspection status application. You may access this application at anytime by using the drop down menu at the top of the page. To access this, look for eGov Services drop down box, below the search box, at the top of every page. Then select Inspection Status and click go. You may also access the application by clicking on the Inspection Status link in the License and Inspection menu.

Enter your permit number where indicated and click submit. All inspections that have been entered and performed will be present. It will show your permit numbers, the type of inspection performed, address of the job, the inspector, the date it was inspected, results – passed or failed and any notes or comments. At the top of all that information you will find the Total Records found. That will be the total amount of inspections that have been performed. Any voided inspections shown should not be counted as a total for inspections.

You can print a copy, if desired for your records. You will not be able to make any changes to this page. It’s for view only.

If another inspection is needed go back to the top of the page and click on the underlined: Submit an Inspection Request and proceed to enter another inspection.

4. How much will my license cost?

The cost of the license is determined by estimated gross Revenue, you should have this information ready when submitting the application.

5. If I am adding on to my business, do I need a separate license?

Not in all cases, if you are not keeping separate books for the additional type of business added, you do not have to get a separate license, however; if the gross for the additional business added is kept separately; then an additional license is required.

6. When do I need to have Health Department approval?

This is needed when you are serving or preparing food for the general public.

Pre-packaged items do not require Health Department approval.

7. How long will it take to get my business license.

There is a two to three day waiting period to receive your license after the application has been submitted.

8. How much are alcohol fees?

To access alcohol fees & definitions of alcohol codes please click here...

9. If I want to close my business what is the procedure?

You may close your business through the use of several forms. (1)The renewal form – mailed in September of each year and due by October 31st of each year. (2) The license bill – mailed in December of each year and due by January 31st. Each form has a place that allows you to indicate if you wish to renew your business.

You may also down load the Close Account form from our website and send it in either by regular mail, e-mail, or fax.

To cover both you and our staff member, all forms must be signed by the owner listed on the application in order to close your business.

10. What is the SAVE form and why am I completing it?

The SAVE program is used to verify the legal status of non-U.S. citizens who apply through the county for a federal, state, or local public benefit. Pursuant to O.C.G.A. § 50-36-1, Augusta, GA is required to obtain this affidavit from any person who receives a public benefit from Augusta, GA. A public benefit is a business license, alcohol license, taxicab license, etc. All counties in Georgia must participate in the SAVE (Systematic Alien Verification for Entitlements) program.

11. What is the E-verify and why am I completing it?

E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration that allows participating employers to electronically verify the employment eligibility of their newly hired employees. State law requires that every public employer and every private employer that contracts for the physical performance of services with a county must be registered with and use the E-Verify program starting January 1, 2012 for private employers with more than 500 employees. Private employers with more than 100 employees must register by July 1, 2012 and employers with more than 10 employees must register by January 1, 2013. This program is free and it is the best means available for determining employment eligibility and citizenship of new hires.

12. Can I fax in my SAVE and E-Verify information?

Yes, but they must be accompanied by a secure and verifiable document; and the notarized originals with a copy of the secure and verifiable document must be mailed or hand delivered to 1815 Marvin Griffin Road within 3-5 days of the electronic submittal. If this information is not received you will be at risk of having your license revoked for non-compliance. Fax your forms to 706-312-5037.

13. Can I E-mail my SAVE and E-Verify information?

Yes, but they must be accompanied by a secure and verifiable document; and the notarized originals with a copy of the secure and verifiable document must be mailed or hand delivered to 1815 Marvin Griffin Road within 3-5 days of the electronic submittal. If this information is not received you will be at risk of having your license revoked for non-compliance. E-mail your forms to [email protected]

14. Is there a preferred method for submitting documents?

Yes, e-mailing it to [email protected] will expedite the process as long as the original documents are submitted within 3-5 days.

15. What is considered a “secure and verifiable document”?

Click to view document.

16. How do I get a Federal Work Authorization User Identification Number?

This number is only required if you have 11 or more employees and can be obtained by calling 1-888-464-4218.

17. Am I required to submit the SAVE form every year?

If anyone is seeking a public benefit from a county where they have previously submitted a SAVE affidavit and a secure and verifiable document and they are a US citizen, then they are not required to resubmit these documents. With businesses, this would be the case until the ownership changed. If they are not a US citizen, they will have to resubmit both each year.

18. Am I required to submit the E-Verify form every year?

In terms of E-Verify Private Employer Affidavit, which is required by businesses seeking an occupation tax certificate, business license or any other document required to operate a business, it is now only required that the business provides the E-Verify Affidavit/Exemption Affidavit once. For all subsequent renewals, they just have to provide their E-Verify number or statement of exemption. The only time a new affidavit will have to be provided is 1) if the business changes their E-Verify number of 2) an exempt business hires more than 10 employees.

19. Can I pay for my license renewal online?

Yes. Go to http://cityview.augusta.gov/ (Augusta CityView Portal) to Register or verify your profile information. You must have a valid Business License # (Example: LCB20110001234)-Must be 14-digits) populated to be associated with our business, allowing you to see and/or pay fees on line.

For your convenience, all Business License fees, except Excise Tax may now be paid on-line by a Registered user. After registering, Sign In on the “Augusta CityView Portal”, then choose My Items. Click the business license # link. If there is an outstanding fee balance, click the Pay Fee link and follow the prompts to make a secure payment. For question or assistance, please call (706) 312-5053.
Augusta CityView Portal

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License and Inspection - Code Enforcement

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1. What Codes do you enforce?

Lot Ordinance

International Property Maintenance (includes minimum housing requirements, maintenance issues, and unsafe buildings),

Nuisance Abatement Code,

Scrap tires

Zoning Ordinance

To receive additional information click here.

2. What can be done If my landlord won’t fix problems in my apartment?

If you have made the landlord aware of the problems and he doesn’t fix them, you can call and issue a complaint and an inspector will meet with you and notify the owner of the problems and give him a time frame to complete them.

3. If my neighbor has a lot of junk and debris in the yard what can I do?

Issue a complaint and our department will investigate and take appropriate action.

4. How high can a fence be in a residential zone?

4FT in the front yard and 6FT in the rear and side yards, any yard that faces a street will be limited to 4FT., special requirements for corner lots which must comply with the corner setback visibility requirements. To review these requirements in further detail click here.

5. If a neighbor does not maintain the exterior of this property what can be done?

The International Property Maintenance Code requires that the exterior of buildings be maintained as well as the yards kept in a clean and sanitary condition. If you find that there are rotten or damaged boards, severely faking paint, broken windows, damaged roof, junk and debris in the yard or overgrown vegetation, you may call (706) 312-5049 and issue a complaint and our office will investigate.

6. Who do you call if there are inoperable vehicles with no tags?

You need to call the Marshall’s Department at (706) 821-2368 and they will have an officer to respond to your concern. To receive additional information on inoperable vehicles please visit the Marshal's Office.

7. What can be done about open, vacant buildings that are in disrepair?

We have provisions in our code that does not allow these types of buildings in your neighborhood, in addition, we also use the state nuisance abatement code which allows us to take the property to the courts and request demolition of said structure.

8. How many scrap tires can you have on your property in a residential zone?

None

9. Who handles complaints for people who are working without a business License?

The Business License Office has inspectors that will check on your complaint once it is reported. Please contact the License and Inspection Division at (706) 312-5050.

10. Can anything be done about a dead tree on private property?

Our Nuisance code does address dead/ dangerous trees. Our office will contact the owner of the property to remove the tree. We do not handle live trees or limbs that may overhang on your property (that will be a civil matter between you and your neighbor).

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License and Inspection - Permit

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1. I need an Emergency After-Hours Inspection.

Please visit this link to enter a request for an Emergency After-Hours Inspection.

2. When Do I Need A Permit?

1. A Building Permit is required for the following:

New construction: commercial and residential

Renovations

Additions

Tree , Water or Fire Damaged properties (commercial or residential)

Re-roofing, window replacements, vinyl siding, soffit & fascia

Signs

Swimming Pools

Utility or storage buildings larger than 120 square feet

* Residential Renovations: A permit shall be obtained before beginning construction, alteration or repairs, other than ordinary repairs in which the cost of the project materials is less than $500.00. Ordinary repairs are nonstructural repairs and do not include addition to, alteration of, or replacement or relocation of water supply, sewer, drainage, drain leader, gas, soil, waste, water heater replacement, vent or similar piping, electrical wiring, or mechanical, or other work for which a permit is required by the building official.

* Commercial Renovations: For commercial renovation projects: any contractor who desires to construct, enlarge, alter, repair, move, demolish, or change the occupancy of a building or structure, or to erect, install, enlarge, alter, repair, remove, convert or replace any electrical, gas, mechanical or plumbing system must obtain a permit.

* An application for a permit for any proposed work shall be deemed to have been abandoned unless the work authorized by such permit is commenced with 6 months after the date of filing for the permit.

* Temporary Structures: A special building permit for a limited time shall be obtained before the erection of temporary structures such as construction sheds, seats, canopies, tents and fences used in construction work or for temporary purposes such as reviewing stands. Tents and membrane structures having an area in excess of 200 sq ft and canopies in excess of 400 sq ft shall not be erected, operated or maintained for any purpose without first obtaining a permit and approval from the Fire Marshall’s office. The contact number is (706) 821-2513.

* Free-Standing, Building Mounted, Directional or Off-Premise Signs require a permit. The Off-Premise signs require approval of the Zoning Administrator (Planning Commission-525 Telfair Street) and Building Official. All signs must comply with the International Building Code and the National Electrical Code. Inspection of signs is required. If sign is illuminated, an electrical permit is required.

2.Electrical. Plumbing, Gas and Mechanical Permits:

A permit is required for all Electrical, Plumbing, Gas and Mechanical projects. All new installation and repair work requires a permit. Minor repairs can be made to these systems without a permit - as determined by the Building Official. All permits must be obtained prior to commencement of work to avoid penalties.

3. What work is exempt from permit?

Building:

One-story detached accessory structures used as tool and storage sheds, playhouses and similar uses, provided the floor area does not exceed 120 square feet (11.15 m2).

Fences not over 6 feet (1,829 mm) high.

Retaining walls that are not over 4 feet (1,219 mm) in height measured from the bottom of the footing to the top of the wall, unless supporting a surcharge.

Water tanks supported directly upon grade if the capacity does not exceed 5,000 gallons (18,927 L) and the ratio of height to diameter or width does not exceed 2 to 1.

Sidewalks and driveways.

Painting, papering, tiling, carpeting, cabinets, counter tops, and similar finish work.

Prefabricated swimming pools that are less than 24 inches (610 mm) deep.

Swings and other playground equipment.

Window awnings supported by an exterior wall which do not project more than 54 inches (1,372 mm) from the exterior wall and do not require additional support.

Electrical:

Repairs and maintenance: A permit shall not be required for minor repair work, including the replacement of lamps or the connection of approved portable electrical equipment to approved permanently installed receptacles.

Gas:

Portable heating, cooking or clothes drying appliances.

Replacement of any minor part that does not alter approval of equipment or make such equipment unsafe.

Portable-fuel-cell appliances that are not connected to a fixed piping system and are not interconnected to a power grid.

Mechanical:

Portable heating appliances.

Portable ventilation appliances.

Portable cooling units.

Steam, hot or chilled water piping within any heating or cooling equipment regulated by this code.

Replacement of any minor part that does not alter approval of equipment or make such equipment unsafe.

Portable evaporative coolers.

Self-contained refrigeration systems containing 10 pounds (4.54 kg) or less of refrigerant or that are actuated by motors of 1 horsepower (746 W) or less.

Portable-fuel-cell appliances that are not connected to a fixed piping system and are not interconnected to a power grid.

The stopping of leaks in drains, water, soil, waste or vent pipe; provided, however, that if any concealed trap, drainpipe, water, soil, waste or vent pipe becomes defective and it becomes necessary to remove and replace the same with new material, such work shall be considered as new work and a permit shall be obtained and inspection made as provided in this code.

The clearing of stoppages or the repairing of leaks in pipes, valves or fixtures, and the removal and reinstallation of water closets, provided such repairs do not involve or require the replacement or rearrangement of valves, pipes or fixtures.

R105.2.1 Emergency Repairs. Where equipment replacements and repairs must be performed in an emergency situation, the permit application shall be submitted within the next working business day to the building official.

R105.2.2 Repairs. Application or notice to the building official is not required for ordinary repairs to structures, replacement of lamps or the connection of approved portable electrical equipment to approved permanently installed receptacles. Such repairs shall not include the cutting away of any wall, partition or portion thereof, the removal or cutting of any structural beam or load-bearing support, or the removal or change of any required means of egress, or rearrangement of parts of a structure affecting the egress requirements; nor shall ordinary repairs include addition to, alteration of, replacement or relocation of any water supply, sewer, drainage, drain leader, gas, soil, waste, vent or similar piping, electric wiring or mechanical or other work affecting public health or general safety.

R105.2.3 Public Service Agencies. A permit shall not be required for the installation, alteration or repair of generation, transmission, distribution, metering or other related equipment that is under the ownership and control of public service agencies by established right.

4. What Codes Have Been Adopted that Govern Construction, Repairs, And Renovations?

Click additional information to view codes. [additional info...]

5. How do I request an inspection online?

The Inspection Cut-Off Time is 3:00 PM. If request is received before 3:00 PM, it will be scheduled the next business day. If after 3:00 PM, the inspection will be scheduled within 2 business days.

Go to our website – www.augustaga.gov, or click here to go straight to the request page.

Instructions for Inspection Request

On the home page, in the top right -

Point to “City Services”

Click on “License & Inspection Status”

Click on “Submit an Inspection Request”

Complete all boxes.

On the inspection line, press the down area and click the requested inspection.

If you are requesting all finals or all roughs, please request the building inspection and enter “all roughs/finals” in comment area.

Click on “Submit”

You will receive a message stating “Your E-mail has been sent successfully.”
If another inspection is needed, go to the bottom of the page and click “Submit an Inspection Request” and proceed to enter the next inspection.

6. How do I check the status of an inspection?

Go to our website – www.augustaga.gov or click here to go directly to the inspection status page.

Instructions to Check the Status of an Inspection

On the home page, in the top right -

Point to “City Services”

Click on “License & Inspection Status”

Click on “Inspection Status”

Enter the entire permit number (PR…)

Click on “Submit”

All inspections that have been entered and performed will be present. It will show the permit number, type of inspection performed, inspector, date it was inspected, results (pass or fail) and any comments entered.
You can print a copy, if desired, for your records. You will not be able to make any changes to this page. It is for viewing purposes only.

7. What Determines The Cost Of My Permit?

• The permit cost is based on the following:
• New Residential will be based on square footage under the roof and number of required inspections.
• New Commercial will be based on job cost, but will also include fees for plan review, Fire Marshall’s plan review, and number of required inspections.
• Repairs are based on job cost and number of inspections required.
• Demolitions are flat rate of $67.00 (as of January 1, 2012).
• Mothballing permits are flat rate of $25.00 (as of January 1, 2012).
• Mobile Home permits are flat rate of $67.00 (as of January 1, 2012).

[additional information...]

8. What are the top reasons for a failed inspection?

Please click here: 10 Most Common Reasons

9. What Are The Requirements For New Commercial Construction Permits?

New construction permits require three sets of drawings and an approved site plan. All plans for new construction and alterations shall be sealed by an architect or engineer legally registered under the laws of this state for the following:

• All Group A, E, I occupancies
• Building and structures three stories or more high
• Buildings and structures 5,000 sq ft or more in area.
  Plans are required on all commercial jobs.
  One set is forwarded to the Fire Marshal’s Office for their review, one set is retained for our records, and one set is given to the contractor at the time of permitting. All associated fees are required at the time of permitting.
  The drawings may be submitted for review without the approved site plan but no permits will be issued until an approved copy of the site plan is submitted.
  Drawings shall be prepared and shall bear the seal of the registered architect in the following: Assembly occupancies, educational occupancies, health care occupancies, correction or detention facilities, hotels, dormitories or lodging facilities, multi-family housing or apartment complexes, care facilities, and any occupancy other than single family residences and domestic outbuildings that exceeds 5,000 square feet and three or more stories in height.
• Click Here for more information

10. What Are The Requirement For New Residential Construction?

Contractors need to complete all the forms stapled within the New Residential Package.

• New Construction Application
• Soil Erosion / Drainage Application
• Termite Certification Application
• Compact Fill Material Application
  The first 2 pages of the package have all requirements needed to obtain permit. Among the requirements:
• 2 sets of plans (1 copy will be given to Contractor at time of permitting)
• ResCheck
• NOI (Notice of Intent) filed with the state on properties within a subdivision
• Water Tap Receipt
• Picture of property – undisturbed
• Plot (Site) plan

11. How Long Is My Permit Good For?

Permits are good for six months with one extension.

12. If I Hire A Contractor, Who Buys The Permit?

The contractor is responsible for the obtaining the permit. CAUTION should be exercised if the person or company you are contracting with urges or requests you to obtain the permit.

13. What Type Of Inspections Can Be Faxed?

All inspections can be faxed by 3:00 the day before the inspection is needed.

Fax number is 706-312-4277 or email [email protected]

Make sure to list the permit number, address of project, and the type of inspections you are seeking in the email.

14. What Type Of Permits Requests Can Be Faxed?

Roofing, windows, fascia, soffit, siding, landscape sprinklers, burglar alarm, and mechanical change outs. If there is a general contractor on the job, the mechanical contractor must come in the office to purchase their permit. Once the Fax-In Permit Request application is faxed, the mailed payment is required to be received by our office within 72 hours.

15. What Are The Historic Districts Recognized By Augusta Richmond County?

Summerville, Downtown, and Old Towne.

16. If the job site is within the Historic District, what are the requirements?

A Certificate of Appropriateness (COA) is required on all exterior building work within the Historic District. To obtain a COA, contact Planning & Zoning, 525 Telfair Street, (706) 821-1796.

Electrical work does not require a COA.

Mechanical (HVAC) only requires COA if moving the unit or installing new unit.

If changing out an existing unit and replacing in same space, no COA is required.

Plumbing work does not require a COA.

17. What Are The Requirements For The Issuance Of A Certificate Of Occupancy/Letters of Completion?

Certificate of Occupancies are only issued for new construction (ground-up) permits.

Commercial requirements: back flow prevention, landscape approval, Fire Marshall’s approval, and all permits & inspections must be purchased and approved.

Residential requirements: all permits must be purchased, all inspections must be approved, a termite letter and blower door test & certificate must be received.

18. Who can obtain a permit?

Building. Any structural work (repairs, additions, alterations, new construction, etc.) must be completed by a state licensed (Georgia State Industry Licensing Board) contractor. In addition to state license, contractors must have current business license with Augusta, Georgia.

Commercial. Contractors must have state license (Georgia State Industry Licensing Board) of Light Commercial or General Contractor. In addition to state license, contractors must have current business license with Augusta, Georgia. Business owners / property owners cannot work on any commercial building. A state licensed contractor is required on all commercial property.

Electrical, Plumbing, and Mechanical. Contractors must have state license (Georgia State Industry Licensing Board) in appropriate trade. In addition to state license, contractors must have current business license with Augusta, Georgia.

19. What are the requirements for a homeowner’s permit?

The requirements for a homeowner’s permit are as follows:

Homeowner is doing the work

Homeowner is not paying anyone to do the work

Property is homeowner’s primary residence and driver’s license verifies address.

20. Can I Work On My Rental Property?

No. Rental property is considered commercial; therefore, a state licensed contractor is required.

21. What Type Of Remodeling Job Should Not Be Done By A Homeowner?

A homeowner can do any and all jobs on a single-family residence as long as he lives in the house and is not paying anyone to do the work.

22. How do I obtain a license to run a business from my home?

Contact planning and zoning at 821-1796 for pre approval to run a home based business. Note: any business that uses a residential address as the business address even if there is no activity in the home must obtain approval from planning and zoning before a license can be issued.

23. Can I use a modular building for a commercial occupancy?

Yes. If it is a pre-owned modular building the Industrialized Building (IB) Program allows existing Industrialized Buildings that are being renovated, moved, or changed in occupancy to go through the re-manufacturing process. The re-manufacture process in the IB program requires the buildings to be brought into “substantial” compliance with current code. The re-manufacture process requires that an existing industrialized building be:

• 1) Inspected by a third party - Click Here
• 2) New plans drawn to bring the building into substantial compliance and
• 3) The building be re-inspected by the third party to ensure the changes were completed by the contractor.

Once the building is approved by the third party it will be issued a new DCA Re-Manufacture Insignia to be placed on the building.

Exception: On September 13, 2012 The Construction Advisory Board voted an approved a modular building of Group B occupancy to be allowed if the DCA Insignia is less than five years old at the discretion of the Building and Fire Departments.

Link to Approved Third Party Inspector.....

24. Can I move a manufactured home into Augusta Richmond County?

All pre-owned manufactured homes re-located into Augusta Richmond County shall bear a label certifying it was constructed in compliance with the National Manufactured Housing Construction and Safety Standards Act of 1974, 42 U.S.C. Section 5401, ( the HUD Code ) and shall be installed in accordance with O.C.G.A 8-2-160.

25. Are Used Modular Buildings allowed for Commercial Use?

Yes. Existing industrialized buildings that are being renovated, moved, or changed in occupancy are required to go through the re-manufacture process as required by the Department of Community Affairs. The Re0-manufacture program requires that an industrial building be brought into “substantial” compliance with current codes. The re-manufacture process requires that an existing industrialized building be:

• 1.) Inspected by a Third Party - Click Here
• 2.) New plans drawn to bring the building into substantial compliance.
• 3.) The building is to be inspected by the third party to ensure the modifications were completed by the contractor. Once the building is approved, it will be issued the new DCA Re-Manufacture Insignia to be placed on the building. Please call (706) 312-5050 to request a plan examiner e-mail you the DCA approved list of third party inspectors and explain the process in more detail.

26. Do I need a permit to repair foundation settlement?

Yes. A building permit is required for the installations of helical piles or hydraulically driven steel pilings. Two sets of plans are required to be submitted detailing the following.

• A written description of the work and number of helical piles or hydraulically driven steel pilings to be installed.
  
• A foundation plan detailing the location of the piles that is sealed by a structural engineer licensed in the State of Georgia.
  
• A letter from a licensed structural engineer stating that he will inspect the piles and submit a letter within 10 business days after the installation to the Inspection Department stating that the piles have been installed correctly.

27. Are Special Inspections required?

Yes. Chapter 17 requires Special Inspections on certain commercial projects. Page C1 must be completed and signed before the permit can be issued. Click here for the Special Instructions guideline.

28. Is a permit required to construct a shed on my residential property?

One-story detached accessory structures used as tool and storage sheds not exceeding 120 square feet do not require a permit. Although a permit is not required for these small structures, proper set-backs from property lines and easements are a requirement.

29. Is a permit required for solar panels?

Yes.

• Residential solar panel installation requires two sets of plans to include the mounting, and electrical. The department also requires a structural evaluation report from an engineer indicating the roof support capacity, and the loads of the proposed solar panels and equipment.
• Commercial solar panel installation requires three sets of plans prepared by a licensed engineer to include the mounting, and electrical. The department also requires a structural evaluation report from an engineer indicating the roof support capacity, and the loads of the proposed solar panels and equipment.

30. Is a drip edge required when installing a new roof, or re-roofing a building?

Yes.  Click here for memorandum containing code references.

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Mayor's Office

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1. How does one get a fishing permit to the Mayor's Fishing Hole?

The Mayor's Office is not currently issuing permits at this time. However, you may fish at the pond if you have a fishing permit. No boats or firearms are allowed and there is an eight-fish count maximum per day. Fishing is only permitted during daylight hours.

2. How does the Mayor's Business Incentive Grant (BIG) work?

The Mayor's BIG Program allows a new business owner, who is starting a business in the Laney-Walker Development Area, to apply for reimbursement of up to $2,500 of initial start-up cost. Applications can be submitted at the Housing and Economic Development office. For more information call (706) 821.1797.

3. What is the procedure for obtaining a parade or street closing permit?

In order to obtain a parade or street closing permit an application must be submitted to the Sheriff's Office for review. Upon approval the Sheriff's Office will contact the applicant to finalize the details. For additional questions please contact Colonel Powell at (706) 821-1430.

4. Who do I contact about my trash problems?

All trash related problems should be forwarded to the Waste Management Office at (706) 592-3200.

5. Frequently Requested Numbers:

Mayor's Office - (706) 821-1831
Administrator's Office - (706) 821-2400
Utilities Department - (706) 312-4154
Public Services Department - (706) 842-3091
Tax Commissioner - (706) 821-2391
License/Inspection - (706) 796-5050
Sheriff's Office - (706) 821-1065
Board of Elections - (706) 821-2340

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Open Records Requests

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1. What is an open records request under the Georgia Open Records Act?

Under the Act, a "public record" includes all documents, papers, letters, maps, books, tapes, photographs, computer based or generated information, or similar material prepared and maintained or received in the course of the operation of a public office or agency. A "public record" also can include items received or maintained by a private person or entity on behalf of a public office or agency where the records are received or maintained by a private person, firm, corporation or other private entity in the performance of a service or function for or on behalf of a public agency. It does not include any computer program or computer software used or maintained in the course of operation of a public office or agency.

2. What is the Open Records Center?

Augusta is pleased to provide a new service for the submission of open records requests. The Open Records Center portal provides access to all Augusta departments, except for the various Courts and judiciary officers and agencies of Augusta and Richmond County, and the Richmond County Sheriff’s Office.  Departments include:

• 9-1-1 Emergency Services
• Administrator's Office
• Animal Services
• Augusta Regional Airport
• Board of Elections
• Central Services and 3-1-1
• Clerk of Commission
• Commissioners' Offices
• Compliance
• Emergency Management
• Environmental Services
• Finance
• Fire Department
• Housing and Community Development
• Human Resources
• Information Technology
• Law Department
• Mayor's Office
• Parks and Recreation
• Planning and Development
• Procurement
• Richmond County Correctional Institution
• Risk Management
• Tax Assessor
• Tax Commission
• Transit
• Various Commissions, Authorities, and Boards

3. Who manages Augusta's open records request process?

Pursuant to O.C.G.A. §50-18-71(b)(1)(B), Augusta has designated an Open Records Officer who is responsible for the legal and systematic response and completion to open records requests. Any questions or concerns regarding the open records request process may be directed to the Open Records Officer at [email protected] or (706) 821-4899.

4. Can I request information that is already publicly available?

Pursuant to O.C.G.A. §50-18-71(h), Augusta has already made a variety of public records available to the public. Any formal open records requests for these records may be closed without providing separate printouts or copies of the records or data.

5. What records are already publicly available?

The following records are available through Augusta’s publicly accessible website. This list is not all-inclusive.

County Commission or Committee meetings, agendas, or minutes: https://www.augustaga.gov/647/Agendas-Minutes-Video

Procurement Bid Listings: https://www.augustaga.gov/Archive.aspx?AMID=183

County Budget: https://www.augustaga.gov/164/Budgets

Check Register: https://appweb2.augustaga.gov/Budget/Watch/checkregister.html

Special Purpose Local Option Sales Tax (SPLOST) projects or expenditures: https://www.augustaga.gov/2731/SPLOST-8

Open GIS Data: https://geohub-augustagis.opendata.arcgis.com/

6. Where can I request court case documents, divorce records, deeds, or property liens?

For court case documents, divorce records, deeds, or property liens, please call 706-821-2460 or visit https://www.augustaga.gov/296/Clerk-of-Superior-State-Juvenile-Court. 

7. Where can I request vital records?

For Probate Court vital records, please call 706-821-2434.

8. Are there any fees associated with my request for open records?

Pursuant to O.C.G.A. § 50-18-71(c), Augusta may impose a reasonable charge for the search, retrieval, redaction, and copying of records. Such costs cannot exceed the prorated hourly salary of the lowest paid full-time employee who has the necessary skill and training to perform the request, provided that no charges shall be made for the first quarter hour. In addition, Augusta may charge a fee for the copying of records or data, not to exceed $0.10 per page for letter or legal-size documents, or in the case of other documents, the actual cost of producing the copy.

If a request cost estimate exceeds $25.00 for search, retrieval, redaction, or copying, Augusta must provide the requestor with a detailed description of the estimated costs, including: (1) the total estimated charge; (2) the estimated number of hours required to search, retrieve, redact, or copy the records; (3) the hourly rate to be charged; (4) in the case of paper records, the estimated number of pages to be copied and the charge per page for copying; and (6) in the case of electronic records, the actual cost of the media on which the records are produced, within three business days of receiving the request. Augusta may defer search and retrieval of the records until the requestor agrees to pay the estimated costs unless the requestor has stated in the request a willingness to pay an amount that equals or exceeds the search and retrieval costs.

Any request cost estimate that exceeds $500.00 must be reviewed and approved by the Open Records Officer. Augusta may insist on prepayment of the costs prior to beginning search, retrieval, review, or production of the records.

An invoice describing the actual cost incurred in producing responsive records, which may be higher or lower than the cost estimates provided in accordance with the paragraphs above, must be provided at the time of delivery of records.

Whenever any person who has requested to inspect or copy public records has not paid the cost for search, retrieval, redaction, or copying of such records when such charges have been lawfully incurred, Augusta may require prepayment for compliance with all future requests for production of records from that person until the costs for the prior production of records have been paid or any dispute regarding payment is resolved.

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Planning and Zoning

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1. Do I need to rezone my property and if so how do I go about it?

Augusta has a Comprehensive Zoning Ordinance which regulates what uses you can conduct on your property. You should check with this office if you want to initiate a new use of your property (i.e. residential, professional, commercial, multi-family residential or industrial). If rezoning is required you will have to consult the staff to see whether what you want to do is consistent with the Comprehensive Land Use Plan and legal standards for zoning.

If you decide to move forward you will have to provide information, pay a non-refundable fee that varies with the proposed zoning change, and present your request at a public hearing. The process takes between 30 and 60 days depending on when the application is made. For more information see Zoning/Rezoning on this web site and/or contact this office at (706) 821-1796.

Comprehensive Zoning Ordinance

2. How do I obtain a home based business license?

If you live in Augusta and your business will not result in any business traffic at your home, will not require any signage on the property to advertise the business, will not require parking a commercial vehicle at the home, and will not have any visible outside storage of material used in the business, then you may obtain a Special Use Permit.

You must live at the address used for the home business and be the homeowner or have notarized written permission from the owner. There is a one-time fee of $150.00, and the staff will assist you in filling out the necessary paperwork.

You must provide the following information:

• A brief detailed description of the business and/or service to be provided
• A picture of the interior space to be used as the home office
• A picture of any equipment used in the operation of the home based business if a service is provided away from the home office. i.e. landscape or construction trailer
• A picture of any on-site vehicle parking or enclosed storage area used for the home based business

Should you not meet the above standards, a home based business might be approved by the Board of Zoning Appeals. We accept all forms of payment including electronic transactions. Board of Zoning Appeals

3. How do I obtain a manufactured home permit

Augusta does not regulate manufactured homes by age in relation to zoning. If your property is correctly zoned for placement of a manufactured home (A – Agriculture or R-MH - Manufactured Home Residential), you must obtain a Manufactured Home Permit from this office before placing the home.

Please bring a plat of the land or the location of the home in an approved Manufactured Home Park, the size, make, and year of the home and $75 to this office and the staff will assist you in filling out the necessary paperwork. We accept all forms of payment.

Note:
It is the Manufactured Home Owner's responsibility to contact License & Inspections to make sure your Manufactured Home will meet all applicable standards for moving, location and utility hook-up.

Manufactured Home Permits/Requirements

Additional information.

4. How do I open a Family Personal Care Home in Augusta?

Family Personal Care Homes are defined as a residential home that will have 3-6 clients. They are allowed in Augusta only by approval of the Augusta Commission of a Special Exception. There is a $800.00 non-refundable application fee, there may be no operating residential care homes within 1200 feet of the proposed home, and both the Planning Commission and the Augusta Commission will hear the petition. For additional information and to have the 1200 foot search conducted please contact Planning and Development at 706-821-1796.

5. How do I open a Family Day Care Home in Augusta?

Family Day Care Homes are defined as a residential home that will supervise 3-6 children. They are allowed in Augusta by right if certain criteria are met. There may be no operating residential care homes of any type within 1200 feet of the proposed home and a Special Use Permit and an Augusta Business License must be obtained. The criteria for staff approval are as follows:
i. Applicant must live in the home

ii. Home has public sewerage or applicant has a letter of approval from the Richmond County Board of Health

iii. Home is not in the floodplain

iv. Applicant must provide proof of application for registration from the Georgia Department of Human Resources Day Care Licensing Unit

v. The lot on which the family day care home would be located is 10,000 square feet in area or greater

vi. Hours of operation would not be greater than 6:00 A.M. to 8:00 P.M.

vii. No persons listed with Richmond County Sex Offenders Registry reside within 1,000 feet of the property

For additional information and to have the 1200 foot search conducted please contact Planning and Development at 706-821-1796. Please note if you do not meet the above listed criteria you may petition for a Special Exception, please see Zoning-Rezoning on the Planning and Development website for more information.

6. How do I get a plat approved?

All plats recorded in Augusta must be approved and signed by Planning and Development. Please bring a minimum of three original copies of the plat to Planning and Development. Staff will review the plat to see if it is possible to approve it for you while you wait. Once a plat is approved and signed it must be taken to the Real Estate Records Division of the Clerk of Superior Court located at 735 James Brown Blvd Ste1500 for recording. There is no charge for approval of a plat for one lot. Plats subdividing land into multiple lots may require submission of additional information, including a fee. For fees, please call the Planning and Development at (706) 821-1796. For more information see Development Information on the Planning and Development web site.

7. Do I need any permits or approvals to install a fence?

Most fences do not require a building permit in Augusta but if you are located in any of the 3 Historic Districts you must obtain Historic Preservation Commission approval (see Historic Preservation on the Planning and Development website for district boundaries). Residential fence heights are limited to four (4) feet for front yards and six (6) feet for side and rear yards

8. What are the taxi rates?

MAXIMUM APPROVED RATES

(Effective March 29, 2012)

(Sales Tax Update April 18, 2013)

Augusta-Richmond County

Taxi Rates

$2.65 Drop  First 1/6^th Mile

.40 Each 1/6^th Mile

Extras:

• Minimum Fares:  $5.00
• Waiting Time:     $21.00 Hour  ($ .35 per minute)
• Additional Fee For Passengers Over 4:  $2.00 Per Person
• Surcharges:
• Outside Richmond County: $2.00
• Luggage Loaded and Unloaded By Driver:  $1.00 Per Bag
• Clean Up Fee: $50.00

 

ALL FARES ARE SUBJECT TO 8 % SALES TAX

(GA. SALES TAX, SPLOST, T-SPLOST)

MAXIMUM APPROVED RATES

(Effective March 29, 2012)

MASTERS WEEK

TO AND FROM AUGUSTA REGIONAL AIRPORT BUSH FIELD

• AUGUTA NATIONAL  ----------------------------------------------------------  $65.00
• BOBBY JONES EXPRESSWAY & GORDON HIGHWAY ------------- $45.00
• BOBBY JONES EXPRESSWAY & I-20 -------------------------------------  $50.00
• CITY OF NORTH AUGUSTA -------------------------------------------------  $65.00
• CITY OF AIKEN ------------------------------------------------------------------ $90.00
• DANIEL FIELD -------------------------------------------------------------------- $45.00
• AUGUSTA COUNTRY CLUB & HILL AREA ----------------------------- $60.00
• DOWNTOWN AUGUSTA ------------------------------------------------------  $45.00
• I-20 & BELAIR ROAD ----------------------------------------------------------- $55.00
• I-20 & WASHINGTON ROAD ------------------------------------------------- $65.00
• WEST LAKE EVAN’S & JONES CREEK ---------------------------------- $65.00
• NORTH BELAIR ROAD TO WILLIAM FEW PARKWAY AREA --- $70.00

TO AND FROM AUGUSTA NATIONAL / WASHINGTON RD / DANIEL FIELD

• BOBBY JONES EXPRESSWAY & GORDON HIGHWAY ------------  $50.00
• CITY OF AIKEN -----------------------------------------------------------------  $95.00
• CITY OF NORTH AUGUSTA ------------------------------------------------- $50.00
• DANIEL FIELD -------------------------------------------------------------------  $35.00
• DOWNTOWN AUGUSTA -----------------------------------------------------   $30.00
• AUGUSTA COUNTRY CLUB & HILL AREA ----------------------------  $35.00
• I-20 & BOBBY JONES EXPRESSWAY ------------------------------------- $35.00
• I-20 & BELAIR ROAD ----------------------------------------------------------  $40.00
• WASHINGTON ROAD BUSINESSES (to County line)  -----------------  $30.00
• WEST LAKE EVANS  & JONES CREEK ---------------------------------   $45.00
• NORTH BELAIR ROAD TO WILLIAM FEW PARKWAY ------------ $65.00
• EVANS TOWN CENTER / WINDMILL PLANTATION AREA ------  $65.00

 

OUT OF TOWN TRIPS TO AIRPORTS

• ATLANTA GA. ------------------------------------------------------------------- $400.00
• CHARLOTTE NC. ------------------------------------------------------_------- $400.00
• COLUMBIA SC. ------------------------------------------------------------------ $200.00
• SAVANNAH GA. ----------------------------------------------------------------- $400.00
• CITY OF THOMPSON GA. ---------------------------------------------------   $90.00
• ALL FARES ARE FOR 1-2 PASSENGERS; $5.00 FOR EACH ADDITIONAL PASSENGER…..BAGGAGE $1.00 PER BAG…..CLEAN UP FEE: $50.00  

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Procurement

Show All Answers

1. How do I become a vendor with Augusta, GA?

To conduct business with Augusta, you are not required to fill out a vendor registration form in order to bid on a project. Current bid information is available at Conducting Business with Augusta.

2. To whom do we submit our bids and proposals? Also, who should we direct our questions to about bids?

All bids and proposals should be submitted to:

The Augusta Procurement Department
Attn: Geri Sams
530 Greene St.
Room 605
Augusta, GA 30901

Also, all questions should be directed to the Augusta Procurement Department to the attention of the Bid and Contract Team at (706) 821-2422, email at [email protected] or by fax at (706) 821-2811. There are no exceptions. Please do not contact the departments or architectural / engineering firms.

3. Where do I go to check if a bid has been advertised?

Bid advertisements can be found in the Augusta Chronicle (Thursdays) and the Metro Courier (Wednesdays).

Current bid information is available on the Procurement webpage at Conducting Business with Augusta.

4. May I view the actual plans and specifications for bids from Augusta, GA?

You may view the actual specifications for bids and proposals (excluding construction projects) on-line via the ARCBid link on the Procurement webpage. The information contained within the application is for information purposes only. You may also obtain copies of the bids and proposals (excluding construction projects) from Augusta, GA on-line by registering at www.demandstar.com/supplier/. There is a nominal fee for this service, which includes automatic notification of bids via email or fax. You may also click on Bid Listing Reports or Online Bids on to see an updated list of our current bids. For an official copy of the specifications, you will need to either request a copy by fax at (706) 821-2811, email at [email protected], you may come by the Procurement office to pick up a copy of the bid documents or visit Demandstar.com.

Construction projects are available at the plan room holding the project plans and may be viewed from their website at no charge. To identify the plan room visit ARCbid to view the invitation to bid which will list the plan room to contact.

5. How may I obtain the bid tabulation sheet after a bid has been opened?

A copy of the tabulation sheet is available via ARCbid ARCbid, fax your request to (706) 821-2811, or by email at [email protected]. Also, please allow us up to five (5) business days to complete the bid tabulation sheet after the bid opening. When faxing or emailing your request, please include bid number and project name if available.

6. Why am I required to have an E-Verify number?

E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees.

Georgia law requires that any private employer that contracts with a county for a public works contract must be registered for and use E-Verify. As such all contractors must sign the Contractor E-Verify Affidavit , all subcontractors must sign the Subcontractor E-Verify Affidavit, all Sub-subcontractors must sign the Sub-Subcontractor Affidavit. The county is only responsible for the Contractor E-Verify Affidavit. The contractor is responsible for all subcontractor affidavits and the subcontractors are responsible for the sub-subcontractors affidavits.

Beginning on January 1, 2012, private employers with 500 or more employees seeking an occupation tax certificate with the county will be required to register for and use E-Verify and to sign an E-Verify affidavit attesting to such. Private employers with 100 or more employees must be registered beginning on July 1, 2012 and employers with more than 10 employees must be registered beginning on July 1, 2013. If any employer has less than 11 employees, they are exempt from this requirement, but must complete an affidavit attesting that they are exempt.

7. How do I acquire an E-Verify number?

An E-Verify number can be acquired by clicking here.

8. If I am already enrolled in E-Verify, how do I acquire a copy of my Memorandum of Understand (MOU)?

Your E-Verify number has 5-6 digits that can be found on the top left side of the employer’s E-Verify MOU. To access the MOU, you will be required to log into the E-Verify system. You will go to the edit my company page and click on the tab at the bottom of the page entitled MOU. Your E-Verify number will be in the top left hand corner of this document.

9. What is SAVE and why do I have to complete a SAVE Affidavit?

Systematic Alien Verification for Entitlements (SAVE) is an information-sharing initiative that allows authorized staff to validate a noncitizen's immigration status by accessing U.S. Citizenship and Immigration Services (USCIS). The federal agency responsible for immigration and citizenship. This agency was formerly known as the Bureau of Citizenship and Immigration Services (BCIS) and Immigration and Naturalization Service (INS) data. The USCIS will protect people's privacy to the maximum degree possible, in accordance with the Immigration and Nationality Act (INA) which, along with other immigration laws, treaties, and conventions of the United States, relates to the immigration, temporary admission, naturalization, and removal of aliens. and other applicable statutes. No consent for release of information is required to use SAVE.

The Georgia General Assembly passed legislation in 2007 that makes compliance with SAVE a requirement. The law is codified in O.C.G.A. § 50-36-1 and requires, among other things, that state agencies and departments and every political subdivision of the state, including cities and counties, verify the lawful presence in the United States of any applicant for any applicant for a public benefit and verify that the applicant is legally entitled to receive the benefit for which they applied.

10. How do I check on the payment status of a PO?

Contact the Accounting Department at 706-821-2334.

11. How can I acquire proof of tax exemption for Augusta?

Your request should include your company name, addresses and fax number. You may send your request by email to [email protected], fax 706-821-2811 or call 706-821-2422.

12. What if I discover a mistake or problem on a purchase order issued to my company?

Contact the buyer assigned to the purchase order by email at [email protected], fax at 706-821-2811 or by phone @706.821.2422 to discuss the mistake or problem.

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Procurement-Unsolicited Proposals

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1. 1. What is an unsolicited proposal?

A written proposal for a qualifying project that is received by a local government and is not in response to any request for proposal for a qualifying project issued by a local government.  

A “qualifying project” as defined broadly under the PPFIA.  Specifically, the PPFIA defines a “qualifying project” as any project selected in response to a request for a local government or submitted by a private entity as an unsolicited proposal in accordance with the PPFIA and subsequently reviewed and approved by a local government, within its sole discretion, as meeting a public purpose or public need. 

2. 2. What is NOT an unsolicited proposal?

Projects involving generation of electric energy or sale, communications services, cable and video services and water reservoir projects.

• “Advertising material” - Material designed to acquaint the Government with a prospective contractor’s present products, services, or potential capabilities, or designed to stimulate the Government’s interest in buying such products or services.
• “Commercial item offer” - An offer of a commercial item that the vendor wishes to see introduced in the Government’s supply system as an alternate or a replacement for an existing supply item. This term does not include innovative or unique configurations or uses of commercial items that are being offered for further development and that may be submitted as an unsolicited proposal.
• “Contribution” - A concept, suggestion, or idea presented to the Government for its use with no indication that the source intends to devote any further effort to it on the Government’s behalf.

3. 3. What constitutes a valid unsolicited proposal?

A valid unsolicited proposal must-

• Be innovative and unique;
• Be independently originated and developed by the offerer. Unsolicited proposals in response to a publicized general statement of agency needs are considered to be independently originated;
• Be prepared without Government supervision, endorsement, direction, or direct Government involvement;
• Include sufficient detail to permit a determination that Government support could be worthwhile and the proposed work could benefit the agency’s research and development or other mission responsibilities;
• Not be an advance proposal for a known agency requirement that can be acquired by competitive methods, and
• Not address a previously published agency requirement.

4. 4. What information is required on a valid unsolicited proposal?

Please visit http://www.augustaga.gov/679/Procurement for more information.

5. 5. What about identifying and marking proprietary information?

Only proposals complying with the requirements of these guidelines and the PPFIA that contain sufficient information for a meaningful evaluation and that are provided in an appropriate format shall be considered by Augusta, Georgia for further review.  If any information necessary to make a meaningful evaluation is missing, Augusta, Georgia may request such information from the proposer.  Unsolicited proposals may be subject to the Open Records Act.

6. 6. Does it cost anything to submit an unsolicited proposal?

Yes, there is a cost (fee)

The initial proposal-processing fee is $100.00 and a cashier's check in this amount must accompany all Unsolicited Proposals. This fee is charged to offset the cost of the initial proposal-processing review, and is non-refundable regardless of whether or not the proposal is determined to merit further consideration. This amount is subject to annual adjustment to reflect inflation or in response to market conditions. The current fee will be updated as necessary and available on Augusta, Georgia's website.

The detailed evaluation fee applies only to proposals that are determined to merit further consideration. At such time, that Augusta, Georgia reaches such a determination, the proposer will be notified, and the amount of the detailed evaluation fee identified. In response to this notification, the proposer may pay the detailed evaluation fee to proceed with the procurement process, or withdraw its proposal from further consideration without incurring any additional cost or obligation.

The amount of the detailed evaluation fee will vary with the estimated cost of the proposed project, product, or service, as described in the table below, to reflect the degree of complexity of the proposed project and the corresponding level of effort associated with the detailed evaluation.

ESTIMATED COST					DETAILED EVALUATION FEE
<		1 Million				$5 000
	$1 Million -			$20 Million		$10 000
	2$20 Million -     $50 Million				$20,000
	5$50 Million -			1$100 Million		$35 000
$100 Million -				$500 Million	$60 000
$250 Million -				$500 Million		$85 000
$500 Million - $1 Billion					$110,000
>			Billion		TBD

Proponents are expected to meet their own costs as proposals progress through the various stages of the process.

7. 7. How do I submit a formal proposal?

Time Period.  Unsolicited proposals for qualifying projects will be received by the Augusta, Georgia. Proposals will be received by 3:00 PM Monday thru Friday beginning on the first business day of JANUARY and ending on the last business day of MARCH of each year.  Such unsolicited proposals shall be in writing and shall be delivered to:

The Director of Procurement

Augusta Procurement Department

UNSOLICITED PROPOSAL

535 Telfair Street - Room 605

Augusta, Georgia  30901

8. 8. What format should be used when submitting Unsolicited Proposals?

Format for Submissions. Unsolicited proposals shall contain, at a minimum, the following information: (a) a project description, (b) a project feasibility statement, (c) a proposed project schedule, (d) a project financing plan, (e) a business case statement that shall include a basic description of any direct and indirect benefits that the private entity can provide in delivering the project, including relevant cost, quality, methodology, and process for identifying the project and time frame data, (f) a description of any anticipated public support or opposition, (g) qualifications and experience (h) names and addresses of persons who may be contact and (i) any additional information as the local government may reasonably request to comply with the requirements of the PPFIA. Proposals should be prepared simply and economically, providing a concise description of the proposer’s capabilities to complete the proposed qualifying project and the benefits to be derived from the project by the local government. Such proposals may also include any additional pertinent information as determined by the proposer. 

Please visit:  http://www.augustaga.gov/unsolicitedproposal

9. 9. Will proposals that relate to a matter currently the subject of a competitive tender process be considered?

Under Senate Bill 59 of the Guide states that proposals for projects where a tender process has formally commenced, whether published or not, are unlikely to be considered.

10. 10. Can I submit an unsolicited proposal to another government department/agency other than the Procurement Department?

No, Augusta’s Procurement Department will receive all proposals.

11. 11. Why submit an unsolicited proposal if it might be subject to a competitive tender process?

An unsolicited proposal can be a valuable means for communicating innovative ideas to Augusta, Georgia. If a proposal does not satisfy the assessment criteria set out in the Guide but Augusta sees merit in the proposal (or similar), the government may consider offering delivery of the proposal to the market.

In the event that a competitive tender process is considered appropriate, the government will respect any intellectual property of the proponent. The proponent may participate in any procurement process.

Please review the following sections in the Augusta, Code for more details:

SEC. 1-10-72   Request for Proposals                            

SEC. 1-10-73   Procedures for Posting and Publishing Notice of the Opportunity to offer competing proposals

12. 12. How long does each stage of the unsolicited proposals process take?

The timeframe for each stage of the unsolicited proposals process is subject to the complexity of the proposal and the number of stakeholders involved.

13. 13. How detailed should the initial submission be?

For the purposes of evaluating a proposal, proponents should complete the required information as listed in stages one and two of the Guidelines and review the Augusta, Georgia Code.

Please visit: http://www.augustaga.gov/unsolicitedproposal

14. 14. Is there a minimum threshold for proposals that can be assessed under the unsolicited proposals guidelines?

No, there is no minimum monetary threshold for proposals that can be assessed. All innovative proposals that address the assessment criteria under the Guide will be considered.

15. 15. My proposal contains commercial-in-confidence information. How will this be treated throughout the unsolicited proposals process?

All unsolicited proposals submitted are confidential unless they reach Stage III of the process where brief details of the proposal will be published on Augusta, Georgia website.  However, please note “Georgia Open Records Act” may apply. 

See Augusta Code:  Sec. 1-10-71 Procedures for Determining Release of Information in Unsolicited Proposal Georgia Open Record Act

16. 16. My proposal contains details on intellectual property that I hold. How will this be treated throughout the unsolicited proposals process?

Augusta will respect any intellectual property of proponents throughout all stages of the unsolicited proposals process.

17. 17. Can I submit additional documentation (attachments) with my unsolicited proposal?

Proponents are able to submit any additional documentation or material with their unsolicited proposal application, provided that such material is relevant to addressing the questions raised in the Schedule of Information Requirements.

18. 18. Who can I contact after I have made a submission?

Please Contact:

The Director of Procurement

Augusta Procurement Department

UNSOLICITED PROPOSAL

535 Telfair Street - Room 605

Augusta, Georgia  30901

Or

E-mail to:

[email protected]

19. 19. My proposal did not proceed to Phase 2. Can I receive feedback on my proposal?

Proponents that are unsuccessful in Phase 2 of the unsolicited proposals process will be given reasons on why Augusta, Georgia has decided not to proceed with their proposal. Feedback will be in accordance with the assessment criteria outlined in the Guidelines.

20. 20. I have submitted a proposal. Can I contact other government departments during the assessment of my proposal?

Proponents are forbidden to contact personnel within the government during the assessment of their proposal, other than the Procurement Director as stated in Question number 14.

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RCCI

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1. What are the directions to Richmond County Correctional Institution?

From Atlanta: I-20 East then Bobby Jones Expressway East exit; Exit Windsor Spring / Peach Orchard Rd. (#6) and turn right on to Peach Orchard Rd.; Travel approximately two miles then turn right on Tobacco Rd.; RCCI on left.

From Savannah: I-16 North to Statesboro then Hwy 25 North to Augusta; Turn left on to Tobacco Rd.; RCCI on left.

2. What are the Visitation procedures?

Visitation is held on Saturdays, Sundays, and county holidays from 9:00 am - 1:00 pm. Only immediate family members (parents, brother, their spouses, sisters, and their spouses, wives or common law wives, grandparents, children or stepchildren) are allowed to visit. All inmates are given the opportunity to complete a visitation list.

Visitors are not permitted to wear shorts or revealing clothing to the visitation area. Visitors who arrive and are not in the proper attire will be denied admittance. Kissing / hugging are permitted when entering and exiting the visitation area only. All visitors over the age of 16 years old are required to present identification before admission.

No personal item may be given to an inmate during visitation. You may bring change (money) to the visitation area to use the vending machines.

3. How can I find out when an inmate will be released?

We cannot release this information. Please contact the Georgia State Board of Pardons and Parole for release information at (404) 656-5651.

4. What are the transfer procedures?

Generally, inmates are eligible for transfers after completing 12 months of assignment and have maintained six months clear record - no disciplinary infractions. All transfers must be approved by the Georgia Department of Corrections. For more information please call the Georgia Department of Corrections at (404) 656-4987.

Inmates at other institutions must go through their assigned Counselors to obtain a transfer.

5. Do inmates have access to telephones?

Yes, all inmates have access to telephones unless their privileges are restricted due to disciplinary infractions. Inmates are limited to 20 phone numbers, and they can only call these numbers. All calls are collect.

6. Can I send packages and money to inmates?

Inmates are allowed to receive one ten pound package per month in addition to the pre-approved Christmas package. All inmates have access to the Inmate's Commissary. Each inmate has an account and may receive money only through postal money orders, money orders signed by a bank official or a cashiers check sent through the mail. Money orders can be for any amount.

Cash money and personal checks are not allowed and will be returned to the sender!

7. What services and programs are offered to inmates?

The following services and programs are offered to inmates:

GED

Medical / Dental Services

Library Services

Fatherhood Program and Basic Computer Skills

Counseling Services

Religious Programs / Activities

Inmates' Choir

Recreational Activities

Re-Entry (Pre-Release) Program

On-the-Job Training Programs:

Food Service

Maintenance

Landscaping

Janitorial

Orderly

Painting / Construction

Laundry Operations

(HEO)-Heavy Equipment Operator (Tractor Drivers)

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Record Restriction Summit

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1. What is record restriction or expungement?

Georgia’s new law (effective July 1^st, 2013), now refers to expungement as “record restriction.” Record restriction increased the type of cases that were available for restriction. Record restriction means that eligible records on your criminal history report are restricted from public view. Yet the records are available to law enforcement for criminal justice and employment purposes.

2. Are all arrests on my criminal history subject to restriction?

Most cases that are closed without conviction are eligible for restriction. This includes charges that are closed by the arresting agency, dismissed, Nolle prossed or placed on the “dead docket.” Verdicts of not guilty may also be restricted.

 

There are some exceptions to the above rules. If those exceptions apply to your application we will explain why your application was not eligible for restriction.

3. Are Convictions eligible to be restricted?

A very narrow class of convictions may be restricted. We call these offenses Youthful Offender convictions. For arrests occurring after July 1^st2013 certain misdemeanor convictions that occurred before turning twenty-one (21) may be eligible for restriction. One requirement is that after your conviction you have not been charged with any other crime, (excluding minor traffic offenses) for five (5) years before the record may be restricted.

The following convictions do not qualify as a Youth Offender conviction:

• Serious Traffic Offenses including:
• Driving Under the Influence (DUI)
• Reckless Driving
• Aggressive Driving
• Fleeing/Attempting to Elude
• Serious Injury by Vehicle
• Vehicular Homicide
• Theft (excluding Shoplifting)
• Child Molestation
• Enticing a Child for Indecent Purposes
• Pimping
• Keeping a Place of Prostitution
• Pandering by Compulsion
• Masturbation for Hire
• Giving Massages in a Place used for Lewd Sexual Acts
• Sexual Battery
• Sexual Assault by Persons with Supervisory or Disciplinary Authority
• Sexual Exploitation of Children
• Electronically Furnishing Obscene Material to Minors
• Obscene Telephone Contact with a Minor
• Computer Pornography

4. May I have my entire criminal history restricted?

You must apply separately for each arrest.

5. If I can’t remember what happened in my case, may I still apply for restriction?

Please submit the application to the best of your ability. If we need further information we will contact you. You may also go to the Augusta Richmond County Clerk’s Office for assistance in determining your case disposition.

6. Can my record be restricted if I pled guilty Under the Conditional Discharge Act?

The Conditional Discharge Act (O.C.G.A. § 16-13-2) allows for drug offenders to plead guilty and if they successfully complete the sentence, the case is discharged without a conviction. These cases are eligible for record restriction.

7. Can I have my record restricted if I completed a drug court, mental health court or veterans court program?

Yes, cases that are discharged after successful completion of a drug court, mental health court or veterans court program are eligible for record restriction. To qualify for restriction, you must have no arrests, other than minor traffic offenses, within the last five (5) years.

8. Can I have my record restricted if the case was dismissed after I completed a pretrial intervention (PTI) or pretrial diversion program (PTD)?

Yes, charges dismissed after successfully completing a pretrial intervention or pretrial diversion program qualify for restriction.

9. Can I have my record restricted if the case was placed on the Dead Docket but the case has yet to be dismissed?

Dead Dockets which have sat dormant for at least twelve (12) months may be eligible for record restriction. If you are not sure of the Dead Docket status please submit the application and we will inform you if you qualify for record restriction.

10. Do I need an attorney to apply for restriction?

No, you do not need an attorney to obtain a restriction.

11. Is there a fee associated with the Record Restriction Summit?

The application and Record Restriction Summit are free.

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Recreation Department

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1. Where can I find information about registration?

Registration is required prior to program attendance. Registration may be accepted after the program begins. In some instances late fees and non resident fees are required.

Please contact the program coordinator at the facility of your choice for further instructions.

2. What is the Recreation Department's refund policies?

For Programs: Total refunds will be given without question prior to the start of the program. After the program has started, a refund will be given only for medical or unavoidable circumstances. After authorization, a check will be issued as soon as possible so that there is a minimum of inconvenience to our patrons. Once a program begins, no refunds will be given.

For Rentals:

Prior to 90 Days – 100%

Between 60 – 90 Days – 50%

Less than 60 Days – No Refund

The Confirmation/Clean Up Set Up Deposit will be returned within 20 working days following the event if warranted.

3. What information is there about sufficient enrollment?

Formation of classes depends upon sufficient enrollment and facility availability. The department reserves the right to cancel, change the date, time or location of classes; change instructors; or make other revisions deemed as necessary. Activities postponed due to inclement weather or absence of instructor will be made up at the earliest convenience of the instructor and the participant.

4. What is the Recreation Department's check policy?

Make all checks payable to the Augusta Recreation, Parks & Facilities Department. A $25 service charge will be assessed by the City of Augusta for all checks returned by the bank.

5. What is the minimum age of a child when visiting Recreation and Park facilities?

Children under eight must be accompanied by an adult 18 or over when visiting one of the Recreation and Park facilities.

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Richmond County Extension Office

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1. How do I take a soil sample?

Please see the following link.

information...

2. How do I control the weeds in my lawn?

Please see the following link.

information...

3. Where can I find additional fact sheets, journal articles, newsletters or other kinds of information regarding turf, food safety, etc.?

Please see the following link. Information...

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Risk Management

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1. How do I file a claim with Augusta, Georgia?

If an individual or entity has sustained property damage and/or bodily injury, pursuant to Georgia law a claim must be filed with the county within 12 months of the accident or occurrence. O.C.G.A. § 36-11-1. 

Citizens can dial 3-1-1 or visit https://311-at-your-service-myaugusta-augustagis.hub.arcgis.com/ to submit claim information online 24/7. 

After receiving the claim, the Risk Management Office will contact the citizen to begin an impartial investigation to determine if the county is liable. 

If it is determined there is liability on behalf of the county, the investigator will begin settlement negotiations to resolve the claim. If a settlement is reached, it must be approved by the appropriate authority prior to the release of a settlement check.

If it is determined that the county is not liable or the parties cannot agree on the amount of damages, the injured party may choose to file suit with the court having jurisdiction of the claim.

2. My vehicle was damaged by a pot hole, utility cut or other roadway hazard. Will Augusta pay for the repairs to my vehicle?

Three (3) conditions must all be met in order for Augusta to be liable for property damage caused by the condition of a sidewalk, roadway, parking lot, or other such space:    

•    An individual employee’s failure to perform a ministerial act willfully or wantonly must have caused the condition, and

•    The condition must have been hidden or concealed; and

•    The condition must have been known to Augusta, Georgia.

In all other circumstances, liability does not exist against Augusta, Georgia, its officers, employees, and agents.

3. Who is eligible to attend the Defensive Driver Course (DDC)?

Employees who operate city owned vehicles must register for the DDC within six (6) months of  hire. All other employees may volunteer to complete the DDC with approval from their department management. 

The DDC is regularly scheduled once per month, however, additional classes may be scheduled by departments with a minimum of 10 attendees. The DDC is a one (1) day course with each attendee receiving a Certificate of Completion from the National Safety Council. Many private automobile insurance companies offer discounted insurance rates for those who complete the DDC.

4. What do I do if I am injured at work?

For emergencies, dial 9-1-1. All other work related injuries must be reported to Worker’s Compensation Nurse and Telehealth Line by dialing (855)443-5795 and select option 

• After the employee reports the injury, the supervisor must call the same number and select option 
• To complete the report of injury. Risk Management will contact the injured employee discuss benefits and expectations.

5. How many times can I be selected to complete a random substance abuse test?

Employees who are classified as “safety sensitive” employees are subject to random substance abuse testing. Safety sensitive employees are numbered on a spreadsheet maintained by Risk Management. Numbers are generated randomly by a third party who DOES NOT have access to employee’s identifying information such as: name, SSN, birth date, employee ID numbers, etc. The random numbers are provided to Risk Management who then determines the employees for random testing. Random testing is completed monthly. Safety sensitive employees are subject to random testing every month, however, due to the random selection process, employees may be selected two or more months consecutively or not selected for several months. To simplify the answer, an employee can be selected as little as once or as many as 12 times per year due to the random selection process. 

6. Why was I given the opportunity to receive the Hepatitis B Vaccine?

The hepatitis B vaccine (HBV) is offered (not required) to employees whose job description places them at risk of coming in contact with bodily fluids. The HBV is free of charge and scheduled during the business day. The vaccine is a series of three (3) shots over a six (6) month time frame. Any employee who received the full vaccine at any time in their life is considered vaccinated.

7. How does my Motor Vehicle Record affect my employment?

Motor Vehicle Records (MVR) are gathered annually for all employees who drive city vehicles. 

Risk Management uses MVRs to determine the degree of liability employees represent on the roadway. Employees who acquire numerous traffic citations pose a great risk to themselves, other citizens and property. Annual MVRs is the primary tool Risk Management utilizes to ensure department directors are aware of employees potentially losing their city vehicle driving privileges.

8. Does the Defensive Driver Course remove points from my Motor Vehicle Record?

No. The DDC and MVR are not related. The DDC is a course to enhance employee’s safe operation of motor vehicles, while the MVR is a record of traffic violations an employee has acquired. MVR points are reduced over time. Risk Management considers traffic violations for he past three (3) years only (for current employees) (4 years for new hire candidates), as time passes, points will be removed automatically. 

9. Can Risk Management impose discipline on employees?

Risk Management cannot impose disciplinary actions, such as: letters of reprimand, suspension, termination, etc. Risk Management has the authority to investigate claims of wrong doing in accordance with established policies and inform management personnel of the specific policy violations and related available disciplinary actions, however, department directors are responsible for imposing disciplinary actions. Risk Management may suspend city vehicle driving privileges, which is a safety precaution, not a disciplinary action. 

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Stormwater

Show All Answers

1. Who do I call if I have questions about the Stormwater Fee or Program?

You can call Augusta 311 by dialing 311 from your phone (within Richmond County) and the Customer Service Representative will answer your question or file . You can also go to the Augusta web site at http://www.augustaga.gov/311 and click on "Request a Service". Go to Augusta 311

2. How will I get a bill for Stormwater?

The Stormwater Fee will be included on the monthly bill that you receive from the Augusta Utilities Department for water and sewer services.

3. What is my fee and how is the fee calculated?

The stormwater utility fee is $6.40 per month for single-family residential property with up to 4,400 square feet of impervious or hard surface area – rooftops and pavement. The fee is $12.80 per month for single-family residential property with more than 4,400 square feet of impervious surface area. The fee for other property is calculated at a rate of $6.40 per 2,200 square feet of impervious surface area. For example, a building and parking lot with 22,000 square feet of impervious surface area would be billed $64 per month (10 x $6.40). You can estimate your bill by viewing the City’s Geographic Information System (GIS) maps and photos of your parcel, and estimating the amount of rooftop, parking lot, driveway and other hard surface area by clicking the link below. Owners of property other than single-family residential also can estimate their bill by clicking the link below.
Stormwater Map Lookup

4. What is stormwater runoff?

Stormwater runoff is rainwater that flows over the ground and into the city’s stormwater system or directly into creeks and streams. When water does not soak into the ground as a result of development, it drains into the stormwater much faster than it naturally would. As this runoff flows, it can pick up and transport harmful pollutants such as oil, grease, metals, pesticide, fertilizer, trash, sediment and animal waste. It also causes flooding.

5. What is a Stormwater Drainage System?

In Augusta, the stormwater drainage system is 731 miles of ditches, 568 miles of storm drains, more than 12,600 catch basins, and nearly 1,000 flood detention ponds. Runoff from developed property - homes, subdivisions and businesses - flows from smaller ditches and pipes into gradually larger infrastructure under and along Augusta’s roadways and into local streams.

6. What is the Stormwater Utility program?

It is a community solution to a critical challenge: Rehabilitating and maintaining the City’s aging, man-made stormwater drainage system. The Stormwater Utility program is being implemented to alleviate drainage and flooding problems in an economically practicable and sustainable manner while adhering to stringent federal and state environmental regulations. A few examples of stormwater drainage deficiencies - and their consequences - that need addressing in Augusta are:

*Flooding in downtown and inundation of sections of neighborhoods adversely impacts residents and businesses, and threatens public health.
*Degraded infrastructure failings such as Patterson Bridge, Colony Park and Mims Road are evidence that the system is aging and rehabilitation is needed.
*The City receives more than 3,000 stormwater drainage system calls each year, most requesting additional routine maintenance. At stake is the preservation of property values, among other concerns.

7. Who benefits from the Stormwater Utility?

Everyone who lives in, works in and travels to Augusta-Richmond County benefit from having roads, protection us from flooding, water quality and regular maintenance that helps keep Augusta the “Garden City.”

8. What is a stormwater utility fee?

Because the city’s General Fund and SPLOST proceeds do not provide sufficient funding for the Stormwater Utility program, the City has adopted a stormwater utility fee to provide an adequate and stable source of funding for the Stormwater Utility program. It is a "fee for service" based on the amount of impervious surface area (hard surface that does not absorb water such as roofs, parking areas, sidewalks, etc.) on a property; all eligible properties are charged regardless of their tax status. Just as it is with the municipal water and sewer system, the stormwater utility fee is proportional to the services provided. This approach has several advantages. First, it fairly distributes the cost of the City’s stormwater services across all eligible properties based on the amount of impervious surface. Second, in accordance with state law, the revenue from fees must be placed in a fund that can only be used for stormwater management activities. Therefore, it establishes a dedicated funding source to accomplish the goals of the Stormwater Utility.

9. How can I check to see how the funds are being spent?

The Augusta web site will have a page devoted to Stowrmwater projects and transparency. The site address will be: http://www.augustaga.gov/2228/Stormwater-Projects Stormwater Projects

10. What will the stormwater utility fee pay for?

Services provided will include:
Developing and managing a master plan to identify, select and prioritize capital projects to accomplish the goals and objectives of the Stormwater Utility program in an efficient, fair and equitable manner throughout the city.
Meeting the increasing state and federal regulatory requirements contained in the City's stormwater permit
Implementation of a comprehensive maintenance system for vegetation control, storm pipe and structure cleaning, street sweeping, detention pond cleaning, and repairing damaged trap lids.
Establishment of an enterprise fund to fund emergency stormwater projects and bond larger stormwater projects.
Small drainage construction projects to address local flooding and drainage issues throughout Augusta-Richmond County; more than 50 have been designed, but were not previously funded
Mowing and other stewardship projects to preserve, enhance and restore the integrity of the City's water resources and improve the appearance of our “Garden City.”

11. What are some specific projects that are planned?

There is a web page that has been created to inform the public about specific stormwater projects. It is located at the following address: Stormwater Projects

12. Why can’t the Special Purpose Local Option Sales Tax (SPLOST) program pay for stormwater maintenance?

SPLOST funds can only be used for capital improvement projects; state law does not allow sales tax proceeds to be used for operations and maintenance such as mowing and ditch cleaning. The City can utilize SPLOST however, to fund major drainage capital projects, such as construction of regional detention ponds or installing new drainage pipes, or for minor capital projects such as re-building a catch basin or re-lining a culvert pipe.

13. What can I do at home to help reduce stormwater runoff and improve the community’s water quality?

*Landscape design. Use native plants, which are already adjusted to regional climactic conditions, require less irrigation and fertilizer, and are more disease resistant. Consider ground cover in place of some lawn or turf areas, as they require less maintenance and water than lawns.
*Fertilize use. The reduction or elimination of fertilizer use is encouraged; if you must use fertilizers apply them sparingly and consider non-toxic options such as composted organic material. Also, only apply fertilizer when it will promote root growth and a healthier lawn and garden. Remember that fertilizer can get washed away when it rains and enter the stormwater system, adding excessive and harmful nutrients into local creeks and streams.
*Use mulch. Using mulches in your landscaping and gardening helps to retain water, reduce weed growth, prevent erosion and runoff, and improve the soil for plant growth.
*Irrigate efficiently. Much of the water that is applied to lawns and gardens is not absorbed by the vegetation. When water is applied too quickly, it is lost as runoff along with the top layers of soil. To prevent this, it is important to use low-volume watering approaches such as drip-type systems. In addition, watering should only occur in the early morning or evening, when temperatures are lower and less water evaporates.
*Pesticide use. Like fertilizers, pesticides should be used on lawns and gardens only when absolutely necessary. Pesticide use can be avoided entirely by selecting hearty plants that are native to the area and by keeping them healthy. It is also important to identify any potential pests to determine if they are truly harmful to the plant. If it is necessary to use chemical pesticides, the least toxic pesticide that targets the specific pest in question should be chosen and instructions should be followed carefully.
*Pet waste management. When walking your pet, please remember to pick up their waste and dispose of it properly. Bagging the waste and throwing it away is the best disposal method. Leaving pet waste on the ground increases public health risks by allowing harmful bacteria and excess nutrients to wash into the storm drain and eventually into local water bodies.
*Trash management. When trash is not properly disposed of litter enters the stormwater system and eventually our waterways, increasing the risk of flooding by clogging up storm drains and pipes and posing a threat to wildlife and human health. Practice waste reduction to limit the amount of trash you generate by reusing materials, buying products with less packaging, and throwing less away. Participate in recycling programs to reduce the quantity of waste being disposed of in landfills and substitute used materials for virgin materials, thereby reducing the demand for natural resources.
*Household hazardous waste. That cabinet of cleaners and chemicals under the sink may contain hazardous substances; properly dispose of them.

14. How is the City’s stormwater drainage system regulated?

State and federal laws require that the City inventory and maintain the municipal stormwater system, to protect water quality in our rivers and streams, and to prevent flooding. Regular system cleaning, mowing, inspection, repair and maintenance are required to document for the federal and state that we are in compliance.

15. How do I obtain additional information about the Stormwater Utility program?

The City’s has resources available online at the link below. If you have any questions or would like additional information, please email [email protected] or call 311. Stormwater News and Documents

16. How was the impervious surface information calculated?

The City of Augusta has had an impervious surface layer in its Geographic Information System (GIS) since the early 2000's, as managers realized the need to track this information for Stormwater management. The information was gleaned from aerial flyovers performed periodically, and updated as funds were available. The current impervious layer was updated from aerial photography taken in the winter of 2014, and amended by the addition of development plans submitted to the city since that time.

17. Does dirt/gravel/crush and run count as impervious?

Augusta did NOT include dirt in the impervious calculation methodology. Some original work picked up dirt driveways and parking pads as impervious, however those will be removed as time permits. Gravel and crush and run are considered impervious surfaces because these surfaces are highly compacted and intended to provide a stable base for vehicle travel.

18. How do I file an appeal of my impervious information?

There is an appeal form available on the Stormwater web site for citizens to fill out and submit to request a review of their property.

Stormwater Review Form

19. What is a Stormwater credit and how do I apply for it?

Non-Residential properties may apply for a credit consistent with the Stormwater control measures in place on their property. The credits are based on costs commensurate with the costs of these activities to the City of Augusta.

These credits are:
1. A fully functioning and cleaned detention pond with maintenance records : 40% deduction.
2. Fully functioning water quality devices, with appropriate maintenance records: 15% deduction.
3. A current state industrial permit, with all required paperwork: 5% deduction.
4. Design of detention facilities to reduce the peak flow 10% below required post-development (required in Rock, Raes, and Rocky Creek Basins): 5% deduction.

To apply for a credit, please visit the Stormwater website and download the credit application manual. A registered Professional Engineer must submit the documents on your behalf. Stormwater credits applied for an received in 2016 will be applied retroactively to 2016 bills.

To download the Stormwater credit manual, go to http://www.augustaga.gov/stormwater and click on the "Stormwater Credit Manual" link on the left-hand side.
Stormwater Credit Manual

20. Can I prepay my Stormwater fee?

Yes, certain property holders may wish to prepay their fee for up to a year in advance. While the fee may be pre-paid, they will continue to receive a monthly bill indicating their credit balance. If desired, any customer can also sign up for e-billing so that they can receive a monthly email indicating their balance.

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Superior Court

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1. When / How can I determine when my case is to be heard?

If it is a Misdemeanor / Traffic case, please call the Richmond County Solicitor’s Office at (706) 821-1220.

If it is a Civil / Domestic Case, please call your attorney or call the office of the judge assigned to your case.

2. My ex (husband or wife) is not following the final order the judge issued in my case. What can I do?

It is best to call your attorney to determine your next course of action.

3. Can I speak to a judge about my case?

No. It is inappropriate to speak with a judge about a specific case without both parties being present. Information and facts relating to a case are presented in a courthouse during scheduled events.

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Tax Assessor

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1. Why did I get this Assessment Notice?

Georgia state law, under Senate Bill 346 (effective January 1, 2011), requires annual assessment notices be sent to every property owner. Previously, notices were only sent if the property value changed or property owner filed a Return of Value. Under the new law, the notices must also include an estimated tax amount.

2. Do I need to respond to this Assessment Notice?

No. However, if you believe your property valuation is incorrect, you have the right to file an appeal within 45-days of the notice date. During the appeal filing period, appeals can be filed in person, by email, or online. To initiate an appeal online, find your property using our Property Search.

3. Should this estimated tax amount match last year’s actual tax bill?

Generally yes, with the exceptions of a change in value or change in exemptions New parcels may not include street lights and solid waste fees in the estimated tax amount that will be on the actual tax bill.

4. Should this estimated tax amount match this coming year’s tax bill?

SB 346 requires using the prior year mill rates. The current year tax bill amount is unknown as of the mailing of this Assessment Notice. Local levying authorities have not finalized budgets or established current year mill rates.

5. What do I need to do if I disagree with this assessed value?

All appeals must be filed in writing within 45 days after the date of the assessment notice. You do have the right to file an appeal. More information on property tax appeals can be found at https://dor.georgia.gov/property-tax-appeals.

file an appeal

6. What are the millage rates?

The millage, or tax rate, is the rate used to calculate taxes on property. Prior year rates are listed at the bottom of your Assessment Notice in the column labeled ‘Millage’. Current year rates are unknown at the time assessment notices are mailed; levying authorities establish millage rates prior to mailing of tax bills.

7. Why is my street lights charge different from my neighbors?

Traffic Engineering sets the rates for street lights. Depending upon where you live, rates can be assessed through a mill rate, as a fee set by the County Commission, or fee for a specific street light district. For more information, please contact Traffic Engineering at (706) 821-1829.

8. Why do I have a solid waste charge on this notice?

The County Commission voted in 2001 to add solid waste fees to the property tax bill. If you believe that you should not be charged this fee please contact the Solid Waste Department at (706) 821-2300, or Dial 311.

9. When will I receive my actual tax bill?

Typically, tax bills are mailed in the fall of each year; generally, in August or September.

10. Does this estimated tax amount include my homestead exemption?

Yes. All prior years and current year approved exemptions are included in the estimated tax amount. However, newly filed homestead exemptions filed closer to the April 1 deadline may not be on the notice; contact our office to check on your application status.

11. How can I find out more information about my property value?

You may contact the Board of Assessors at (706) 821-2310 or search our online property records – Property Search

Tax Assessor Website

12. What is the deadline for filing Personal Property Returns?

The due date is April 1 of each year.

13. What is the deadline for filing a Freeport Exemption Application?

The due date is April 1 of each year, after April 1 you may receive a partial exemption.

• April 2 – April 30 (66.67%)
  
• May 1 – May 31 (58.33%)
  
• June 1 (50%)

Failure to file by June 1 shall constitute waiver of the entire exemption for the year (%).

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Tax Commissioner

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1. Where are the locations of the motor vehicle offices?

2816 Washington Road - Suite 109
Augusta, GA 30909

3463-A Peach Orchard Road
Augusta, GA 30906

535 Telfair Street - Suite 100
Augusta, GA 30901

2. What forms of payment do you accept?

Visa

MasterCard

Discover

Checks

Money orders

Cash

3. What are the hours of operation?

Monday through Friday 8:30am-5:00pm

Saturday hours at the Peach Orchard Road office only 8:30 am- 12:00pm* except holidays, training days and gratis (state) updates.

4. How much does it cost to replace a lost title?

Replacement titles are $8.00.

5. How much does it cost to replace a lost or stolen plate?

Replacement plates or decals are $8.00.

6. I received a letter in the mail about an insurance lapse, what do I do?

Contact your insurance company or have them contact the main tag office at (706) 821-2475.

7. When does my registration officially expire?

For individuals, the tag expires at midnight of the expiration date printed on the registration.

8. I recently got married/divorced. How do I get my name changed on my registration?

You will need to present the original title for the vehicle and the marriage certificate or the divorce decree.

9. I purchased a car from a private owner. What paperwork do I need to register the vehicle?

If the vehicle is 1986 or newer you will need the original title, proof of Georgia insurance (insurance dated within the last 30 days) and a Georgia driver’s license.

If the vehicle is 1985 or older model you will need the Bill of Sale, proof of Georgia insurance and a Georgia drivers license or Georgia ID.

10. How much does it cost to get a new plate?

Standard plates are $20.00

Specialty plates are $80.00

Prestige plates are $90.00

11. When were taxes Due?

Taxes are due November 15, of the billing year.

12. What was the discount date?

The discount date is 20 calendar days after the billing date.

13. When is the penalty date?

The penalty date is December 20th of the billing year.

14. What is the last day you can apply for a homestead exemption?

The last day to apply for a homestead exemption is April 1st of the year of application.

15. Can I make a partial payment?

Yes, but you will continue to be charged interest and penalty until the balance is paid.

16. What should I do if I don’t have a trash can but am being charged for solid waste?

This type of inquiry is handled by our Environmental Services (Solid Waste) Department. Please contact at (706) 592-3200.

17. Do I still have to pay my taxes by the due date if my property is under appeal?

Yes – 85% bills are due on November 15th. If your appeal is settled before then you will be issued a new date for the remainder of the unpaid bill.

18. Can I pay my taxes online?

Yes, taxes can be payed online by visiting www.arctax.com. Please note that there is a 2.2% convenience fee associated with paying online.

19. My spouse died, is there a provision that allows me not to pay my property taxes?

Yes – Years Support (must apply no later than 2 years after death – can be done by an attorney or through probate court).

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Traffic Engineering

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1. Who do I call if I see a stop sign down?

Call (706) 821-1841 or (706) 821-1850, Monday - Friday, 8:00 am - 4:30 pm.

After hours or on weekends call the Sheriff's Dept. Dispatch at (706) 821-1080.

2. Who do I call if all the traffic signals are out in an intersection (power outage)?

Call (706) 821-1841 or (706) 821-1850, Monday - Friday, 8:00 am - 4:30 pm.

After hours or on weekends call the Sheriff's Dept. Dispatch at (706) 821-1080.

3. Who do I call to report a traffic signal bulb out?

Call (706) 821-1841 or (706) 821-1850 Monday - Friday, 8:00 am to 4:30 pm.

4. Who do I call if I would like to report a sight obstruction safety hazard such as vegetation, signs or fences?

Call Augusta Cares at (706) 821-2300, Monday - Friday, 8:30 am - 5:00 pm.

5. Who do I call to inquire about getting a traffic signal, traffic sign, or pavement markings installed?

Call (706) 821-1841 or (706) 821-1850.

6. Who do I call to organize an event such as a block party, parade or anything that would affect traffic by closing a lane, street or cul-de-sac?

Call (706) 821-1841 or (706) 821-1850 or fax request to (706) 821-1724 at least 10 working days prior to event.

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Traffic Engineering - Roadway Lighting

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1. My streetlight is out., what should I do?

Your electric utility company replaces streetlight bulbs.

Georgia Power - (888) 660-5890

Jefferson Electric - (800) 342-0322 ext 5232

If it is on a metal pole call us (706) 821-1829.

2. I do not have any streetlights. What should I do?

Call us (706) 821-1829 for more information.

3. How is my streetlight bill calculated?

Urban (Old City) by a percentage of the property value. Suburban (Old County) by footage along the roadway times the rate (rates vary by utility companies).

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Traffic Violations Bureau

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1. What is the Traffic Violations Bureau (TVB)?

Traffic Violations Bureau cases are minor driving offenses that occur in Richmond County, on or after January 1, 2014, in which the violator has the option of posting a bond (paying a fine) that will be forfeited in lieu of a court appearance.

2. Are all violations eligible to go to the TVB?

No. Certain, more serious violations require a court appearance. Serious violations are charges that do not appear on the Traffic Violations Bureau Bond Order.  Click here to see the

Traffic Violations Bond Order

3. Can I pay online?

Yes! To pay online go to PayYourTix 24 hours a day. You will need your citation on hand for reference to fill in required information when making your payment. Click this link to go to PayYourTix

4. What payment methods are available?

Citations may be paid on line, by phone, in person or by mail. For details on how to make your payment, go to Payments

5. Can I make a partial payment?

No. All citations must be paid in full. Partial payments will not be accepted. Even if you have multiple traffic citations, all must be paid at one time.

6. How is the fine amount determined?

Violations are determined to be payable and fines set by the Judges of this court in accordance with applicable state laws, click here to see a list of fines. The fines set forth in the Bond Order reflect a lower fine amount. This lower fine results from cost savings being passed on due to your citation not being prosecuted initially by the Richmond County Solicitor General’s Office. List of Fines

7. Where can I call to ask questions?

General information as to the status of a citation may be obtained by calling the Traffic Violations Bureau at (706)826-1384, Monday–Friday, between 8:30 AM–4:30 PM.

8. How long do I have to make my payment?

You must make your payment online or by calling the toll free number before your scheduled court date. All payments that are mailed should be postmarked prior to your court date. Payments in person can be made on or before your scheduled court date. For details on how to make your payment, please go to Payments

9. Will TVB offenses add points to my license?

When required by state law, dispositions on Traffic Violations Bureau citations are submitted to the Department of Driver Services (DDS). The DDS may assess points against your license in the same manner as if the citation was treated as a misdemeanor. For additional information contact DDS

10. Am I pleading guilty when I pay online?

When an individual posts a cash bond and it is forfeited it is construed as an admission of guilt.

11. What happens if I don't pay the citation?

Failure to pay a citation can result in the suspension of your driver’s license and the citation transferred to the Solicitor’s Office to be prosecuted as a misdemeanor offense.

12. I am a juvenile (16 years of age or younger). What do I do?

Defendants 16 years of age or younger on the date of receiving a citation, should contact Juvenile Court at (706)821-1185 for information regarding their case.

13. What if I feel that I didn't commit the offense with which I'm charged?

You may demand a trial. If you do, your case will be forwarded to the Solicitor General's Office to be handled as a misdemeanor prosecution. You must appear on the court date set out in the citation you were given to enter a not guilty jury or bench trial demand. You will receive a notice thereafter from the Solicitor General's Office notifying you of a formal arraignment date and time. You will then be sent a notice of your trial date.  The Solicitor General's Office contact number is (706) 821-1220.

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Transportation Investment Act of 2010 (TIA)

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1. Is TIA the same as TSPLOST?

Yes and No. The Transportation Investment Act of 2010 was the legislation that permitted regions throughout the state to impose a 1% sales tax to collect funds for transportation projects. The initiative became commonly known as TSPLOST during the time period leading up to the vote by the citizens in 2012. The funds are officially described as TIA funds and not TSPLOST funds, even though they are closely associated with the public perception of SPLOST (with a "T" added for "Transportation").

2. How were the TIA projects selected?

Georgia DOT (GDOT) worked with Metropolitan Planning Organizations (MPO) and local jurisdictions (like Augusta) in order to create a list. Later, an executive committee met to narrow the list. Finally, the list was approved by a "roundtable" composed of officials from the region. This list was the subject of the vote by the citizens.

3. What is the total cost of Augusta projects?

$159,870,243

4. When will the TIA projects be complete?

The projects will be completed over a span of years concluding in 2025. You can see the list of projects on the TIA page on the city website in order to look at information related to individual projects.

5. Who is managing the projects?

The projects in Augusta-Richmond County are run by two separate organizations: Georgia DOT is managing some and the Augusta Engineering Department is managing others. You can look on our performance dashboard to see a concise list of projects, their value, and who is managing them.

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Utilities

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1. What number do I call if I have a water or sanitary sewer emergency?

Please call (706) 842-3060. Our Dispatcher is here to answer calls 24 hours a day, 7 days a week.

2. Who do I call about dirty water?

Please call (706) 821-4237 during business hours 7am - 3pm to report dirty water. For calls after hours, customers should call Utilities Dispatch at (706) 842-3060. Dirty water is typically caused by a Contractor turning valves and redirecting the water to construct a tap or cut a line.

3. Who do I call about purchasing a water or sewer tap?

Please call (706) 842-3060 and someone will transfer you to the appropriate person. You can view current tap fees at Water Rates

4. How to apply for new service?

You must come into our office to establish a new account. Our hours of operation are from 8:30 AM- 5:00 PM, Monday through Friday.

The Augusta Utilities Department offers same day service if service is requested by 2pm.

Applicants must provide the following:

• a state issued picture ID
• paper work indicating property ownership or lease agreement/notarized letter from the property owner must be provided.
  We have two branch locations as follows:
  • 452 Walker St, Suite 101, Augusta, GA, 30901
    • 3463 Peach Orchard Rd STE B, Augusta, GA 30906
      Customer Service can be reached by calling (706) 821-1851.

5. How much does it cost to open a new account?

The Augusta Utilities Department applies a fee of $25.00 to establish a new account or to transfer to another account. This is a non-refundable charge assessed to the first bill.

6. Is there a minimum bill?

Yes, the Augusta Utilities Department charges a minimum water and sewer fee even if there is no consumption. Please refer to the water rates.

7. How is the sewer charge calculated?

For residential accounts only, your maximum monthly sewer bill is recalculated each April based on the average of your December, January and February water consumption. The actual sewer bill will be based on the lesser of actual water consumption or the winter average. If there is no prior history then you will be billed for the actual water consumption but no higher than the charge for 7 thousand gallons.

8. Is there a late fee?

Yes, if payment is not received by the due date then a 10% penalty is applied to your account.

9. How soon can I get my water turned on?

The Augusta Utilities Department offers same day service if service is requested by 2pm. Any requests after that time will be handled on the next business day.

10. How can I pay my bill?

We offer electronic check or credit card payments by phone and online including re-occurring online montly payments payments at  Pay Your Water Sewer Bill Online. Other branch also at 3463 Peach Orchard Rd STE B, Augusta, GA 30906 and 452 Walker St, Suite 101, Augusta, GA, 30901.

11. When am I scheduled for disconnection?

If the account is more than one (1) bill delinquent, disconnection will occur after the penalty date.

12. Why am I asked for the last four (4) numbers of the social security number when I call in?

This is to prevent any fraudulent activity or identity theft on an account. The Augusta Utilities Department has adopted the Federally required Identity Theft Prevention Program also referred to as the Red Flag Rules that went into effect May 2009.

13. What number would I call if neither I nor my neighbors have any water?

This could be the result of a water main break. The number to call is (706) 842-3060.

14. Can I get an adjustment to my account if I have a leak?

Yes. Augusta Utilities will adjust up to two of the highest bills based on our policy for leaks. The customer will need to provide documentation showing the repair was made.

15. Can I get a payment arrangement to avoid disconnection?

No. Augusta Utilities does not offer payment arrangements. Customer will have to at least pay the past due balance to avoid disconnection.

16. Can I turn off the water at the street for repairs or while the premise is vacant?

No. According to ordinance, only Augusta employees are allowed to operate the shut-off valve. You will need to call us or install a shut-off valve between the meter and your premise. You will still receive a bill monthly until you call in and have the account closed.

17. If customer comes in with a two party lease and one party has a delinquent bill, would that prevent me from getting service?

Yes, it would and services cannot be turned on until all outstanding bills for either party are paid. If the owing party has been removed from the lease, it does not guarantee services will be established.

18. Additional questions or inquiries?

Phone our Customer Service Department at (706) 821-1851.

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Veterans Resources

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1. What is the purpose of the Augusta Veterans Resources site?

This site exists in order to accomplish two objective. First, it exists in order to recognize and express appreciation for the significant contribution of the military community in Augusta. Second, it is working to become a location where veterans can come in order to locate resources that are important to them in many facets of their lives such as health care, housing, and employment.

2. Is there a Veterans Resource Office in the city government?

No. This site exists to direct veterans and others with information about specialized and well-equipped resources in the community that can provide support.

3. What is the phone number for the VA Benefits Line?

1-800-827-1000

4. What is the phone number for the VA Health Care Line?

1-877-222-VETS (8387)

5. What is the phone number for the VA Crisis Line?

1-800-273-8255 Press 1

6. Can Veterans work for the city?

Yes! Due to its size and mission, the City of Augusta has career opportunities in many fields. Veterans are encouraged to search the list of openings, which are listed on the city web site at http://www.augustaga.gov/careers

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Web Site Redesign

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1. Who are the statues on the banner?

The gentleman in the colonial-era coat is James Edward Oglethorpe, an Englishman who was the founder of Georgia, including Savannah and Augusta. This statue is located in the center of the Augusta Common, located in downtown Augusta between Broad Street and Reynolds Street. The other gentleman is the Godfather of Soul, the Hardest Working Man in Show Business, Augusta's own James Brown, the celebrated and much-honored musician. His statue is adjacent to the Augusta Common in the Broad Street median.

2. Why is an Azalea on the banner?

Augusta is known as "The Garden City", and the Azalea is probably the most famous of all the flowers that decorate Augusta in the springtime of every year. Private gardens, public parks, and the medians of streets (not to mention the hillsides of the Augusta National), are bedecked with millions of red, white, and pink petals of this flower that has come to symbolize springtime in Augusta.

3. Why did Augusta update the web page?

A house or a business will redecorate in order to take advantage of the latest styles and color palettes, and to appeal to more customers. Technology is no different, and in the time that the previous site had been launched in 2009 the world has changed. Social media is more prevalent than ever, new programming techniques and tools are available, and frankly, the site needed to be spruced up. These factors contributed to the decision to launch a new, more vibrant web site that is in keeping with Augusta's desire to move forward and sample what the modern world has to offer, while still honoring the past.

4. What is a Mega Menu?

When you hover over the large menu items (the blue-colored words) at the top of the page, a menu pops up that covers much of the screen. This is a Mega-Menu. The mega-menu is a leap forward because it allows us to move key information to the front where it can be found, instead of being buried several layers deep in the site.

5. When did the new site launch?

We launched the new site on December 16, 2013.

6. Why are there large green buttons in the middle of the site?

Those buttons represent some of the items that are most important to Augusta's citizens. 311 was launched in 2013 as a resource for all citizens. GIS has been one of Augusta's most popular technology offerings for year. The Community Voice is an up-and-coming tool that will enable citizens to sound off about issues that are important to them.

7. There was a link on the old site that I cannot locate. What do I do?

All you have to do is ask! You can contact us and ask us for a specific link or page and we'll be happy to assist, which we have done for many concerned citizens. You can ask through 311 or use the "Contact Us" link at the bottom of the page.