- The location of the emergency
- The phone number that you are calling from
- The nature of the emergency
- Your name
- Any other descriptors of persons/vehicles involved in the incident or landmarks and/or directions to the emergency.
It is important to stay calm, speak clearly and stay on the line as long as you feel safe and/or until the call-taker tells you to hang up. It might seem that the dispatcher is asking too many questions. It is important for the call taker to get as much information as possible. The information you provide on 911 is relayed to the units that are responding to the incident location.