Who do I call if I have questions about the Stormwater Fee or Program?
You can call Augusta 311 by dialing 311 from your phone (within Richmond County) and the Customer Service Representative will answer your question or file . You can also go to the Augusta web site at http://www.augustaga.gov/311 and click on "Request a Service".Go to Augusta 311

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1. Who do I call if I have questions about the Stormwater Fee or Program?
2. How will I get a bill for Stormwater?
3. What is my fee and how is the fee calculated?
4. What is stormwater runoff?
5. What is a Stormwater Drainage System?
6. What is the Stormwater Utility program?
7. Who benefits from the Stormwater Utility?
8. What is a stormwater utility fee?
9. How can I check to see how the funds are being spent?
10. What will the stormwater utility fee pay for?
11. What are some specific projects that are planned?
12. Why can’t the Special Purpose Local Option Sales Tax (SPLOST) program pay for stormwater maintenance?
13. What can I do at home to help reduce stormwater runoff and improve the community’s water quality?
14. How is the City’s stormwater drainage system regulated?
15. How do I obtain additional information about the Stormwater Utility program?
16. How was the impervious surface information calculated?
17. Does dirt/gravel/crush and run count as impervious?
18. How do I file an appeal of my impervious information?
19. What is a Stormwater credit and how do I apply for it?
20. Can I prepay my Stormwater fee?