How do I follow-up on my service request?

If you choose to submit a service request via our mobile app or web portal you will be given a service request number after filling out all pertinent information and selecting submit. If you provide an email address before submitting your request you will receive a confirmation email which includes the service request number.

This number is used to track the status of your request by revisiting either the mobile app, web portal or calling 3-1-1. From the mobile app, select “profile” to review all requests that you have submitted. From the web portal select “Track My Request”.

Show All Answers

1. What is the Augusta 311 Mobile App?
2. Is this a free service?
3. How many services are available on Augusta 311’s mobile app?
4. Do I need to enable” Location Services” or GPS when using Augusta 311’s mobile app?
5. How to enable “Location Services” or GPS on your smartphone?
6. How do I follow-up on my service request?
7. Do requests made via the Augusta 311 mobile app go directly to a specific department?
8. Do I have to provide my personal information to submit a service request via the mobile app., web portal or when I call Augusta 311?
9. What happens or what is the process after a service request is submitted through the mobile app?
10. What will Augusta do if users submit inappropriate photos and/or spam the mobile app?