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1. What is the Augusta 311 Mobile App?

The MyAugusta 311 mobile app is a service available to all visitors and citizens of Richmond County. This app allows you to submit service request via your smartphone by simply installing the app, identifying the location of the incident, selecting the appropriate service request type and answering a few questions that pertain to the type of service request you selected.

2. Is this a free service?

MyAugusta 311 is a free service that benefits visitors, residents and businesses in Richmond County. There is no charge to request information or a service from Augusta, GA.

3. How many services are available on Augusta 311’s mobile app?

There are 60+ service requests available on the mobile app. Augusta 311 will continue to make more services available on the mobile app in the near future.

4. Do I need to enable” Location Services” or GPS when using Augusta 311’s mobile app?

Yes, the Location Services or GPS needs to be enabled on your smartphone to allow our 311 mobile app to detect your location. The phone’s GPS will identify and auto-populate the location of your request. If you wish to report a concern at a different location other than your current one simply enter the address manually.

5. How to enable “Location Services” or GPS on your smartphone?

• Go to ‘Settings
• Tap on ‘Privacy,’
• Choose ‘Location Services,’
• Scroll down to MyAugusta 311 and change the settings to ‘On’

6. How do I follow-up on my service request?

If you choose to submit a service request via our mobile app or web portal you will be given a service request number after filling out all pertinent information and selecting submit. If you provide an email address before submitting your request you will receive a confirmation email which includes the service request number.

This number is used to track the status of your request by revisiting either the mobile app, web portal or calling 3-1-1. From the mobile app, select “profile” to review all requests that you have submitted. From the web portal select “Track My Request”.

7. Do requests made via the Augusta 311 mobile app go directly to a specific department?

Most service requests will be dispatched directly to the responsible department. All request submitted via the mobile app are monitored to ensure they are received by the appropriate department.

8. Do I have to provide my personal information to submit a service request via the mobile app., web portal or when I call Augusta 311?

All citizens have the right to remain anonymous as they submit request for services or information, however doing so may limit our ability to respond to your request or ask additional questions if needed.

9. What happens or what is the process after a service request is submitted through the mobile app?

• If a citizen provides an email address when submitting a request, they will receive an email confirmation.
• Once the department has addressed the concern the service request status will change to ‘closed’.
• If the citizen has enabled notifications, they will receive a notification alert advising that the request has been closed.

10. What will Augusta do if users submit inappropriate photos and/or spam the mobile app?

Submitting inappropriate photos or spamming the MyAugusta 311 mobile app is a violation of the app’s Terms of Use. When inappropriate photos are flagged, Augusta, GA has the right to remove the materials. Augusta, GA can also block the device from using the app limiting future submissions.