Why can’t I call a specific department directly?

Augusta 311 strives to be the central hub of Customer Service for all requests for non-emergency services and information in Richmond County. The office uses call tracking technology and provides these reports to departments on a monthly basis so they can analyze the volume of requests and response times in order to make improvements to information or processes for their area of responsibility. If the Customer Service Representative is unable to answer your question they will put you in contact with the right department or call you back with a resolution.

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1. What is Augusta 311?
2. What is Augusta 311’s Web Portal?
3. Who can contact Augusta 311?
4. What are the hours of operation?
5. What is the difference between 311 and 911?
6. What is the difference between 311 and 211?
7. Do I have to provide my personal information to submit a service request via the mobile app., web portal or when I call Augusta 311?
8. How do I follow-up on my service request?
9. Who do I call if I have a complaint about the service I received?
10. Why can’t I call a specific department directly?
11. What happens if I forget my service request number?
12. What are the statuses of a service request and what do they mean?