What is Augusta 311’s Web Portal?

The web portal is a way for citizens to connect with Augusta 311 24 hours a day/ 7 days a week.  By visiting this page you are able to select the type of service you need assistance with. It is important that the request type and address are included because the system bypasses Augusta 311 and forwards the request directly to the department for resolution. Failure to provide this information may delay the request from being assigned to the appropriate department and may ultimately increase the time it takes to complete the request.

Show All Answers

1. What is Augusta 311?
2. What is Augusta 311’s Web Portal?
3. Who can contact Augusta 311?
4. What are the hours of operation?
5. What is the difference between 311 and 911?
6. What is the difference between 311 and 211?
7. Do I have to provide my personal information to submit a service request via the mobile app., web portal or when I call Augusta 311?
8. How do I follow-up on my service request?
9. Who do I call if I have a complaint about the service I received?
10. Why can’t I call a specific department directly?
11. What happens if I forget my service request number?
12. What are the statuses of a service request and what do they mean?