Why am I asked for the last four (4) numbers of the social security number when I call in?
This is to prevent any fraudulent activity or identity theft on an account. The Augusta Utilities Department has adopted the Federally required Identity Theft Prevention Program also referred to as the Red Flag Rules that went into effect May 2009.

Show All Answers

1. What number do I call if I have a water or sanitary sewer emergency?
2. Who do I call about dirty water?
3. Who do I call about purchasing a water or sewer tap?
4. How to apply for new service?
5. How much does it cost to open a new account?
6. Is there a minimum bill?
7. How is the sewer charge calculated?
8. Is there a late fee?
9. How soon can I get my water turned on?
10. How can I pay my bill?
11. When am I scheduled for disconnection?
12. Why am I asked for the last four (4) numbers of the social security number when I call in?
13. What number would I call if neither I nor my neighbors have any water?
14. Can I get an adjustment to my account if I have a leak?
15. Can I get a payment arrangement to avoid disconnection?
16. Can I turn off the water at the street for repairs or while the premise is vacant?
17. If customer comes in with a two party lease and one party has a delinquent bill, would that prevent me from getting service?
18. Additional questions or inquiries?