FAQs • Augusta • CivicEngage

Why am I asked for the last four (4) numbers of the social security number when I call in?: This is to prevent any fraudulent activity or identity theft on an account. The Augusta Utilities Department has adopted the Federally required Identity Theft Prevention Program also referred to as the Red Flag Rules that went into effect May 2009.

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Utilities

1. What number do I call if I have a water or sanitary sewer emergency?: Please call (706) 842-3060. Our Dispatcher is here to answer calls 24 hours a day, 7 days a week.

2. Who do I call about dirty water?: Please call (706) 821-4237 during business hours 7am - 3pm to report dirty water. For calls after hours, customers should call Utilities Dispatch at (706) 842-3060. Dirty water is typically caused by a Contractor turning valves and redirecting the water to construct a tap or cut a line.

3. Who do I call about purchasing a water or sewer tap?: Please call (706) 842-3060 and someone will transfer you to the appropriate person. You can view current tap fees at Water Rates

You must come into our office to establish a new account. Our hours of operation are from 8:30 AM- 5:00 PM, Monday through Friday.

The Augusta Utilities Department offers same day service if service is requested by 2pm.

Applicants must provide the following:

a state issued picture ID
paper work indicating property ownership or lease agreement/notarized letter from the property owner must be provided.
We have two branch locations as follows:
- 452 Walker St, Suite 101, Augusta, GA, 30901
  - 3463 Peach Orchard Rd STE B, Augusta, GA 30906
    Customer Service can be reached by calling (706) 821-1851.

5. How much does it cost to open a new account?: The Augusta Utilities Department applies a fee of $25.00 to establish a new account or to transfer to another account. This is a non-refundable charge assessed to the first bill.

6. Is there a minimum bill?: Yes, the Augusta Utilities Department charges a minimum water and sewer fee even if there is no consumption. Please refer to the water rates.

7. How is the sewer charge calculated?: For residential accounts only, your maximum monthly sewer bill is recalculated each April based on the average of your December, January and February water consumption. The actual sewer bill will be based on the lesser of actual water consumption or the winter average. If there is no prior history then you will be billed for the actual water consumption but no higher than the charge for 7 thousand gallons.

8. Is there a late fee?: Yes, if payment is not received by the due date then a 10% penalty is applied to your account.

9. How soon can I get my water turned on?: The Augusta Utilities Department offers same day service if service is requested by 2pm. Any requests after that time will be handled on the next business day.

10. How can I pay my bill?: We offer electronic check or credit card payments by phone and online including re-occurring online montly payments payments at Pay Your Water Sewer Bill Online. Other branch also at 3463 Peach Orchard Rd STE B, Augusta, GA 30906 and 452 Walker St, Suite 101, Augusta, GA, 30901.

11. When am I scheduled for disconnection?: If the account is more than one (1) bill delinquent, disconnection will occur after the penalty date.

12. Why am I asked for the last four (4) numbers of the social security number when I call in?: This is to prevent any fraudulent activity or identity theft on an account. The Augusta Utilities Department has adopted the Federally required Identity Theft Prevention Program also referred to as the Red Flag Rules that went into effect May 2009.

13. What number would I call if neither I nor my neighbors have any water?: This could be the result of a water main break. The number to call is (706) 842-3060.

14. Can I get an adjustment to my account if I have a leak?: Yes. Augusta Utilities will adjust up to two of the highest bills based on our policy for leaks. The customer will need to provide documentation showing the repair was made.

15. Can I get a payment arrangement to avoid disconnection?: No. Augusta Utilities does not offer payment arrangements. Customer will have to at least pay the past due balance to avoid disconnection.

16. Can I turn off the water at the street for repairs or while the premise is vacant?: No. According to ordinance, only Augusta employees are allowed to operate the shut-off valve. You will need to call us or install a shut-off valve between the meter and your premise. You will still receive a bill monthly until you call in and have the account closed.

17. If customer comes in with a two party lease and one party has a delinquent bill, would that prevent me from getting service?: Yes, it would and services cannot be turned on until all outstanding bills for either party are paid. If the owing party has been removed from the lease, it does not guarantee services will be established.

18. Additional questions or inquiries?: Phone our Customer Service Department at (706) 821-1851.