How to apply for new service?

You must come into our office to establish a new account. Our hours of operation are from 8:30 AM- 5:00 PM, Monday through Friday.

The Augusta Utilities Department offers same day service if service is requested by 2pm.

Applicants must provide the following:

  • a state issued picture ID
  • paper work indicating property ownership or lease agreement/notarized letter from the property owner must be provided.
    We have two branch locations as follows:
    • 452 Walker St, Suite 101, Augusta, GA, 30901
      • 3463 Peach Orchard Rd STE B, Augusta, GA 30906
        Customer Service can be reached by calling (706) 821-1851.

Show All Answers

1. What number do I call if I have a water or sanitary sewer emergency?
2. Who do I call about dirty water?
3. Who do I call about purchasing a water or sewer tap?
4. How to apply for new service?
5. How much does it cost to open a new account?
6. Is there a minimum bill?
7. How is the sewer charge calculated?
8. Is there a late fee?
9. How soon can I get my water turned on?
10. How can I pay my bill?
11. When am I scheduled for disconnection?
12. Why am I asked for the last four (4) numbers of the social security number when I call in?
13. What number would I call if neither I nor my neighbors have any water?
14. Can I get an adjustment to my account if I have a leak?
15. Can I get a payment arrangement to avoid disconnection?
16. Can I turn off the water at the street for repairs or while the premise is vacant?
17. If customer comes in with a two party lease and one party has a delinquent bill, would that prevent me from getting service?
18. Additional questions or inquiries?