Augusta 311


Mission Statement

Augusta 3 1 1 will provide residents, businesses and visitors with transparent access to all Augusta services and information in a timely and efficient manner, while providing exceptional customer service.

Primary Responsibilities

  • Provide customers with information on behalf of Augusta-Richmond County
  • Provide residents of Richmond County with assistance with waste related concerns
  • Record complaints / issues pertaining to services provided by Augusta-Richmond County local government
  • Electronically forward complaints / issues to Departments that are responsible for taking appropriate action
  • Follow up with Departments to determine what action has been taken on complaints / issues
  • Inform callers what actions were taken on their complaints / issues
  • Furnish statistics regarding services that have been provided and areas of improvement


Augusta 3 1 1 strives to be the central hub of Customer Service for all request for non-emergency services and information in Richmond County.

We believe that citizens who are provided government services should be viewed as our customers and treated in a manner which is responsive, courteous, and efficient. Augusta 3 1 1 was created to improve the level of customer service for residents, businesses and visitors by providing one convenient and easy to dial number. An important function of Augusta 3 1 1 is to respond to complaints and issues for any Augusta-Richmond County Department.

Mobile Apps

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