Administration Office and Engineering Division
452 Walker St - Suite 200
Augusta, GA 30901
Ph:(706) 312-4154 Fx: (706) 312-4123
Do you need assistance understanding your bill? Is there a water or sewer emergency that you need to report? Augusta Utilities is here to help when needed.
Business Hours (excluding weekends & holidays) - Monday through Friday from 8:30 AM – 5 PM
- Call Center hours: 8:30 AM – 5:00 PM, Monday through Friday
- Customer Service Locations
- Peach Orchard Road – 3463 Peach Orchard Rd., Augusta GA 30906
- Walker Street - 452 Walker St., Augusta GA 30901
To make a payment over the phone, make payment arrangements, discuss your bill, etc.,
- Visit one of our Customer Service locations or ☎ 706-821-1851
For emergencies (not related to billing) after hours, on holidays or during weekends, please call
- To be used in the event of a water & sewer emergency such as a broken water main in the public right-of-way.
Backflow, FOG, and Fire Hydrant Information
- ☎ 706-312-4144
- ☎ 706-842-4154
Communications and Community Relations
- For media inquiries, to schedule a tour of facilities, request water education resources or speaker.
Water Quality Issues – Monday through Friday from 7:30AM – 3:00PM
- For discolored water, taste, or odor problems.