Administration Office and Engineering Division

452 Walker St - Suite 200
Augusta, GA 30901
Ph:(706) 312-4154          Fx: (706) 312-4123

Do you need assistance understanding your bill? Is there a water or sewer emergency that you need to report? Augusta Utilities is here to help when needed.

  • Business Hours (excluding weekends & holidays) - Monday through Friday from 8:30 AM – 5 PM

    1. Call Center hours: 8:30 AM – 5:00 PM, Monday through Friday
    2. Customer Service Locations
      • Peach Orchard Road – 3463 Peach Orchard Rd., Augusta GA 30906 
      • Walker Street - 452 Walker St., Augusta GA 30901

To make a payment over the phone, make payment arrangements, discuss your bill, etc.,

  • Visit one of our Customer Service locations or ☎ 706-821-1851

For emergencies (not related to billing) after hours, on holidays or during weekends, please call

  • To be used in the event of a water & sewer emergency such as a broken water main in the public right-of-way.
    ☎ 706-842-3060

Backflow, FOG, and Fire Hydrant Information

Canal Questions?

  • ☎ 706-842-4154

Communications and Community Relations

  • For media inquiries, to schedule a tour of facilities, request water education resources or speaker.
    ☎ 706-823-4399 
    [email protected]

Water Quality Issues – Monday through Friday from 7:30AM – 3:00PM

  • For discolored water, taste, or odor problems.
    ☎ 706-821-8247