Customer Center


In light of recent developments surrounding the spread of the COVID-19 virus, Mayor Hardie Davis Jr. issued a State of Emergency for Augusta, Georgia.  Therefore, effective Tuesday, March 17th until further notice, Augusta Utilities is suspending public access to all locations. 

All necessary transactions can be handled using our drive-through at one of our two Customer Service locations, the Kiosk at our Walker Street location, as well as by phone and online.

During this time, cut-offs, late fees, and penalties will be suspended until normal operations resume.

Our priorities are the health and well-being of our customers and employees while following guidelines issued by the Centers for Disease Control (CDC) and the World Health Organization (WHO). 

Thank you in advance while we all work through this time.

For Customer Service (All Issues):

Click the icon to the right to Pay Your Water/Sewer Bill Online!

Customer Service Locations

Downtown Office

452 Walker Street
Suite 100
Augusta, GA 30901
Ph: (706) 821-1851
Fx: (706) 821-1859

South Office

3463 Peach Orchard Rd STE B
Augusta, GA 30906-5768
Ph: (706) 821-1851
Fx: (706) 771-2646