During the second week in April, the Augusta 911 Center celebrates National Public Safety Telecommunicators Week. This event honors the 911 professionals who handle emergency calls, dispatch first responders and provide lifesaving assistance to those in times of need. These ‘First-First Responders’ are the key communications link between citizens and responders during times of personal crisis and community-wide disasters. The importance of recognizing and celebrating their hard work and dedication is immeasurable.
Without their selfless efforts, emergency response would be nonexistent. The hours, holidays, weekends, time away from family – along with the situations that occur on the other end of the line or radio every day – is not something that can easily be handled by a routine professional. They all are the A+ 100% example of a true public safety professional!