9-1-1 Emergency Services

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1. When should I call 911?
2. When should I NOT call 911?
3. What will the dispatcher need to know when I call 911?
4. What is the difference between a residential call and a cell phone call?
5. What if I have a non-emergency call?
6. Copies of E911 reports or audio recordings?

Absentee Ballots

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1. Are there restrictions on who can assist an elector in completing an absentee ballot application?
2. Do voters have to apply for an absentee ballot for each and every election?
3. How may the absentee ballot application be returned to the Elections Office?
4. Who may assist a voter in voting their absentee ballot?
5. Can a voted absentee ballot be returned to the Elections Office by anyone other than the voter?

Animal Services

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1. What time are you open to take complaints, retrieve pets and/or adoptions.
2. I’ve lost my pet, what do I do now?
3. How long do I have to reclaim my pet after Animal services has picked it up? How long do you hold stray animals at your facility?
4. How do I report stray animals, animal abuse or animal cruelty?
5. What happens to unclaimed animals?
6. What are your adoption requirements?
7. What does the adoption fee include?
8. Is the animal house trained?
9. If the adoption does not work out, can I bring it back and get my money back?
10. What are the requirements or legal responsibilities do I have when I own a pet in Richmond County?
11. What vaccinations are required by law for pets
12. Who do I contact about nuisance barking dogs?
13. Will Animal Services give my dog all its shots or fix animals?
14. Will you come and pick up my pet from my home?
15. I live in another county; can I surrender my pet to your facility?
16. What should I do if I am bitten by a dog or cat?
17. What do I do, if I find a bat?
18. Additional Resources:

Augusta 311

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1. What is Augusta 311?
2. What is Augusta 311’s Web Portal?
3. Who can contact Augusta 311?
4. What are the hours of operation?
5. What is the difference between 311 and 911?
6. What is the difference between 311 and 211?
7. Do I have to provide my personal information to submit a service request via the mobile app., web portal or when I call Augusta 311?
8. How do I follow-up on my service request?
9. Who do I call if I have a complaint about the service I received?
10. Why can’t I call a specific department directly?
11. What happens if I forget my service request number?
12. What are the statuses of a service request and what do they mean?

Augusta 311 Information and Services

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1. How can I register to vote?
2. Who do I call about getting a business license?
3. Who issues picture identification or handicap permits?
4. Where can I get a tag for my vehicle?
5. Who do I call about my garbage service?
6. Who do I call for gun permit information?
7. Who do I call for information about a marriage license?
8. Which court do I call about small claims?
9. Where can I find information about property deeds and plats, divorce decrees, covenants, foreclosures, military records, notary certificates, and name changes?
10. Where can I get a copy of a birth certificate or death certificate?
11. Who do I call about spraying for mosquitoes?
12. Where do I apply for a passport?
13. Who handles Section 8 housing?
14. Who do I call about filing a homestead exemption?
15. Who do I call about unemployment?
16. Other Frequently Requested Phone Numbers:

Augusta 311 Mobile

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1. What is the Augusta 311 Mobile App?
2. Is this a free service?
3. How many services are available on Augusta 311’s mobile app?
4. What types of service are available on Augusta 311’s mobile app?
5. Do I need to enable” Location Services” or GPS when using Augusta 311’s mobile app?
6. How to enable “Location Services” or GPS on your smartphone?
7. What does “Reporter” mean on the Augusta 311 mobile app?
8. What does the ‘Share’ button mean? Who am I sharing the information I’m submitting with?
9. How do I follow-up on my service request?
10. Do requests made via the Augusta 311 mobile app go directly to a specific department?
11. Do I have to provide my personal information to submit a service request via the mobile app., web portal or when I call Augusta 311?
12. What happens or what is the process after a service request is submitted through the mobile app?
13. What will Augusta do if users submit inappropriate photos and/or spam the mobile app?
14. How does the Augusta 311Twitter account work? What does it do? What is its purpose?

Augusta Law Department

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1. How do I file a claim with Augusta, Georgia?
2. How do I file an Open Records Act request with Augusta, Georgia?
3. What are “open meetings” pursuant to Georgia’s Open Meetings Act?
4. Where can I get legal assistance in Richmond County?
5. Where can I get legal assistance if I am indigent?
6. How do I obtain a business license, alcohol permit or occupational tax form in Augusta, GA?
7. How do I obtain a business license, alcohol permit or occupational tax form in Augusta, GA?
8. Do you have legal internship opportunities?

Board of Elections

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1. How do I register to vote and what are the qualifications?
2. I am registered to vote but unsure of where my polling place is located. Where can I find this information?
3. Are sample ballots available prior to the election?
4. Am I required to show identification when I vote?
5. I've recently moved. Am I still eligible to vote at my old precinct?
6. I recently moved. How do I change my address?
7. How do I get a Precinct Card?
8. Will Advance Voting be available for all elections?
9. What happens if I do not have any identification with me at the polling place?
10. How do I get a free Georgia Voter Identification Card?
11. What time will the polls open and close on Election Day?
12. When is the best time to go to the polls to avoid having to wait in long lines?
13. Are special considerations made for elderly and disabled voters who are physically unable to stand in line at the polls?
14. Is my employer required to grant me time off to vote?
15. Can I take my child to the polls with me?
16. Can I wear a campaign button into the polling place?
17. As a first time voter I'm not sure of how to operate a voting machine. Will there be someone at the polling place to answer any questions I might have?
18. What is the difference between a special election, a primary election, and a general election?
19. I'm curious about the results of previous Georgia elections. Where can I find more information?
20. I’d like to know more about qualifying for office.
21. What is a provisional ballot?
22. How are provisional ballots counted?
23. How will I know if my provisional ballot was accepted or rejected?
24. If I show up at the wrong polling place on Election Day can I vote a provisional ballot there, or do I have to go to my own polling place to vote on Election Day?

Civil and Magistrate Court

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1. What method of payment is accepted by the court?
2. Can employees of this office provide legal advise?
3. How do I obtain forms for filing?

Clerk of Commission

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1. What are the dates and times of the Commission and Committee meetings?
2. How does a citizen place an item on a Commission or Committee agenda?
3. How does a citizen apply to serve on a Commission Board, Authority, or Committee?
4. How does a citizen view a current or past Commission or Committee agenda?
5. How does a citizen locate a current or past document that has been approved by the Commission?
6. How does a citizen locate current or past minutes of Commission or Committee meetings?

Coroner

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1. How to obtain a Coroner’s report, autopsy report and toxicology report?
2. How do I get a death certificate?
3. Who decides if an autopsy is required?
4. What happens to the personal property of the deceased?
5. What happens to the prescription drugs issued to the deceased?
6. Does the Coroner's office assist with funerals?
7. What happens to unclaimed bodies?

Daniel Field Airport

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1. Where can I buy an airline ticket?
2. How can I get information on flight training?
3. Can I rent a car at Daniel Field?
4. Will there be parking for aircraft during the week of the Masters Golf ?

Disadvantaged Business Enterprise

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1. What are the requirements for registration as a Local Small Business (LSB)?
2. How long does the application process take?
3. What if a question on the application does not apply to me?
4. If I am already certified by the Department of Transportation (DOT) will I automatically be certified with Augusta-Richmond County?
5. Will this registration automatically certify my company for DOT federal projects?
6. How long does my registration last?
7. What are the benefits of registering?
8. Services we offer?
9. What is a locally based company?
10. Does Augusta-Richmond County work with local banks to provide short-term financing for working capital to companies awarded city contracts?
11. Does Augusta-Richmond County hire subcontractors?
12. How can I submit a bid?
13. How can I convince the prime contractor that I am qualified to do the job?

Emergency Management

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1. What if the County has to be evacuated? What will the County do for me?
2. Does Augusta Richmond County have shelters if we have to evacuate or relocate?
3. Are evacuation routes identified with signs?
4. I use a wheelchair and live alone. What should I do to be prepared in case of emergency?
5. What is mitigation?
6. What should I do to be prepared in case of an emergency?

Environmental Services-Commercial

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1. What are the charges for commercial dumping?
2. What payment methods are accepted for commercial customers?
3. How do I open a charge account?
4. How do I obtain a credit application?
5. How do I obtain a waste profile?
6. Where do I get a manifest?
7. Where can I get information on Asbestos Disposal?
8. Where do I get a truck permit?
9. What are the charges for truck permits?
10. Who do I contact for copies or questions about tickets/invoices?

Environmental Services-Residental

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1. What are your hours of operation?
2. What days are you closed?
3. What payment methods are accepted for residential customers?
4. What are the charges for residential dumping?
5. What are the fees for dumping tires and refrigerators?
6. What are the rules for accepting tires?
7. How many free bags of household garbage/recyclables can a resident bring per trip?
8. What are recyclables?
9. What is the cost for mulch?
10. Do you accept paint?
11. Do you accept dead animals?

Fire Department, Fire Inspection Bureau

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1. How do I request a fire inspection?
2. Does the Fire Department do residential construction inspections?
3. How do I submit commercial construction plans and how does the plan review process work?
4. What are the construction permit fees?
5. What is the fee for a certificate of occupancy and how long is it good for?
6. What system testing does the Fire Department witness?
7. How many sprinkler plans and alarm plans do I need to submit?

GIS

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1. How do I find help on using GISmap Online Map?
2. What size maps can you print for me?
3. My property address is incorrect or another address is incorrect, can you correct it?
4. How can I look up information on a particular property?
5. When is the GISmap information updated?
6. How do I get zoning for a particular property?
7. Some of the information you have on my property is wrong, can you correct it?
8. How much do your maps cost?
9. Why will my browser not work with Maps Online?
10. When I click on Show All Sales, View Tax Bills or Print Property Card button, nothing happens?
11. My Mac won’t work with Maps Online?
12. My Android device (smart phone or tablet) won’t work with Augusta’s Online Mapping Applications?
13. GISmap appears to be down or gives an error message that the website is unavailable?
14. Why is the Assessor Photos and / or Sketches not available as a link?
15. I sold/bought a property and the owner information is incorrect, when will the information be updated?
16. My property has the abbreviation ROFS on it, what does this mean?
17. The map layers show that my layer is turned on but I don’t see it on the map?
18. How do I get GIS utilities information for a particular property or area?
19. I don’t see aerial photographs for a particular year I need?

IT - Website Performance

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1. Visits by Time of Day
2. Mobile vs. Desktop
3. Device Operating Systems
4. Top Search Engines
5. Top Searches
6. Social Media References
7. Top 10 Viewed Page Titles

Jury Services

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1. How does someone get summoned for jury duty service?
2. Who can be excused from jury duty?
3. Who can be deferred/excused from jury service?
4. What type of cases may require juries?
5. Can i bring my children with me?
6. Will i be paid for being a juror?
7. What should i wear to jury duty?
8. What happens to jurors who don’t report when their summons number is called for jury service?
9. What if i lost my summons?

Land Bank Authority

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1. Can the AGLBA extinguish existing lien(s) on the property that I am interested in transferring title?
2. Can I donate my property to the AGLBA?
3. How is property acquired by the AGLBA?
4. How does the AGLBA dispose of property?

License and Inspection - Business

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1. On the urgent reminders where it states, practitioners of professions, as described in O.C.G.A. 48-13-9 (c) 1-18, have payment options. Does this apply to me?
2. How do I request an inspection online?
3. How do I check the status of an inspection online?
4. How much will my license cost?
5. If I am adding on to my business, do I need a separate license?
6. When do I need to have Health Department approval?
7. How long will it take to get my business license.
8. How much are alcohol fees?
9. If I want to close my business what is the procedure?
10. What is the SAVE form and why am I completing it?
11. What is the E-verify and why am I completing it?
12. Can I fax in my SAVE and E-Verify information?
13. Can I E-mail my SAVE and E-Verify information?
14. Is there a preferred method for submitting documents?
15. What is considered a “secure and verifiable document”?
16. How do I get a Federal Work Authorization User Identification Number?
17. Am I required to submit the SAVE form every year?
18. Am I required to submit the E-Verify form every year?
19. Can I pay for my license renewal online?

License and Inspection - Code Enforcement

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1. What Codes do you enforce?
2. What can be done If my landlord won’t fix problems in my apartment?
3. If my neighbor has a lot of junk and debris in the yard what can I do?
4. How high can a fence be in a residential zone?
5. If a neighbor does not maintain the exterior of this property what can be done?
6. Who do you call if there are inoperable vehicles with no tags?
7. What can be done about open, vacant buildings that are in disrepair?
8. How many scrap tires can you have on your property in a residential zone?
9. Who handles complaints for people who are working without a business License?
10. Can anything be done about a dead tree on private property?

License and Inspection - Permit

Show All Answers

1. When Do I Need A Permit?
2. What work is exempt from permit?
3. What Codes Have Been Adopted that Govern Construction, Repairs, And Renovations?
4. How do I request an inspection online?
5. How do I check the status of an inspection?
6. What Determines The Cost Of My Permit?
7. What Are The Requirements For New Commercial Construction Permits?
8. What Are The Requirement For New Residential Construction?
9. How Long Is My Permit Good For?
10. If I Hire A Contractor, Who Buys The Permit?
11. What Type Of Inspections Can Be Faxed?
12. What Type Of Permits Requests Can Be Faxed?
13. What Are The Historic Districts Recognized By Augusta Richmond County?
14. If the job site is within the Historic District, what are the requirements?
15. What Are The Requirements For The Issuance Of A Certificate Of Occupancy/Letters of Completion?
16. Who can obtain a permit?
17. What are the requirements for a homeowner’s permit?
18. Can I Work On My Rental Property?
19. What Type Of Remodeling Job Should Not Be Done By A Homeowner?
20. How do I obtain a license to run a business from my home?
21. Can I use a modular building for a commercial occupancy?
22. Can I move a manufactured home into Augusta Richmond County?
23. Are Used Modular Buildings allowed for Commercial Use?
24. Do I need a permit to repair foundation settlement?
25. Are Special Inspections required?
26. Is a permit required to construct a shed on my residential property?

Mayor's Office

Show All Answers

1. How does one get a fishing permit to the Mayor's Fishing Hole?
2. How does the Mayor's Business Incentive Grant (BIG) work?
3. What is the procedure for obtaining a parade or street closing permit?
4. Who do I contact about my trash problems?
5. Frequently Requested Numbers:

Planning and Zoning

Show All Answers

1. Do I need to rezone my property and if so how do I go about it?
2. How do I obtain a home based business license?
3. How do I obtain a manufactured home permit
4. How do I open a Family Personal Care Home in Augusta?
5. How do I open a Family Day Care Home in Augusta?
6. How do I get a plat approved?
7. Do I need any permits or approvals to install a fence?

Procurement

Show All Answers

1. How do I become a vendor with Augusta, GA?
2. To whom do we submit our bids and proposals? Also, who should we direct our questions to about bids?
3. Where do I go to check if a bid has been advertised?
4. May I view the actual plans and specifications for bids from Augusta, GA?
5. How may I obtain the bid tabulation sheet after a bid has been opened?
6. Why am I required to have an E-Verify number?
7. How do I acquire an E-Verify number?
8. If I am already enrolled in E-Verify, how do I acquire a copy of my Memorandum of Understand (MOU)?
9. What is SAVE and why do I have to complete a SAVE Affidavit?
10. How do I check on the payment status of a PO?
11. How can I acquire proof of tax exemption for Augusta?
12. What if I discover a mistake or problem on a purchase order issued to my company?

RCCI

Show All Answers

1. What are the directions to Richmond County Correctional Institution?
2. What are the Visitation procedures?
3. How can I find out when an inmate will be released?
4. What are the transfer procedures?
5. Do inmates have access to telephones?
6. Can I send packages and money to inmates?
7. What services and programs are offered to inmates?

Recreation Department

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1. Where can I find information about registration?
2. What is the Recreation Department's refund policies?
3. What information is there about sufficient enrollment?
4. What is the Recreation Department's check policy?
5. What is the minimum age of a child when visiting Recreation and Park facilities?

Superior Court

Show All Answers

1. When / How can I determine when my case is to be heard?
2. My ex (husband or wife) is not following the final order the judge issued in my case. What can I do?
3. Can I speak to a judge about my case?

Tax Assessor

Show All Answers

1. Why did I get this Assessment Notice?
2. Do I need to respond to this Assessment Notice?
3. Should this estimated tax amount match last year’s actual tax bill?
4. Should this estimated tax amount match this coming year’s tax bill?
5. Will this estimated tax amount be the same as my actual tax bill?
6. What do I need to do if I disagree with this assessed value?
7. What are the millage rates for 2013?
8. What are the millage rates for 2014?
9. Why is my street lights charge different from my neighbors?
10. Why do I have a solid waste charge on this notice?
11. When will I receive my actual tax bill?
12. Does this estimated tax amount include my homestead exemption?
13. How can I find out more information about my property value?
14. What is the deadline for filing Personal Property Returns?
15. What is the deadline for filing a Freeport Exemption Application?

Tax Commissioner

Show All Answers

1. Where are the locations of the motor vehicle offices?
2. What forms of payment do you accept?
3. What are the hours of operation?
4. How much does it cost to replace a lost title?
5. How much does it cost to replace a lost or stolen plate?
6. I received a letter in the mail about an insurance lapse, what do I do?
7. When does my registration officially expire?
8. I recently got married/divorced. How do I get my name changed on my registration?
9. I purchased a car from a private owner. What paperwork do I need to register the vehicle?
10. How much does it cost to get a new plate?
11. When were taxes Due?
12. What was the discount date?
13. When is the penalty date?
14. What is the last day you can apply for homestead exemptions for 2013?
15. Can I make a partial payment?
16. What should I do if I don’t have a trash can but am being charged for solid waste?
17. Do I still have to pay my taxes by the due date if my property is under appeal?
18. Can I pay my taxes online?
19. My spouse died, is there a provision that allows me not to pay my property taxes?

Traffic Engineering

Show All Answers

1. Who do I call if I see a stop sign down?
2. Who do I call if all the traffic signals are out in an intersection (power outage)?
3. Who do I call to report a traffic signal bulb out?
4. Who do I call if I would like to report a sight obstruction safety hazard such as vegetation, signs or fences?
5. Who do I call to inquire about getting a traffic signal, traffic sign, or pavement markings installed?
6. Who do I call to organize an event such as a block party, parade or anything that would affect traffic by closing a lane, street or cul-de-sac?

Traffic Engineering - Roadway Lighting

Show All Answers

1. My streetlight is out., what should I do?
2. I do not have any streetlights. What should I do?
3. How is my streetlight bill calculated?

Traffic Violations Bureau

Show All Answers

1. What is the Traffic Violations Bureau (TVB)?
2. Are all violations eligible to go to the TVB?
3. Can I pay online?
4. What payment methods are available?
5. Can I make a partial payment?
6. How is the fine amount determined?
7. Where can I call to ask questions?
8. How long do I have to make my payment?
9. Will TVB offenses add points to my license?
10. Am I pleading guilty when I pay online?
11. What happens if I don't pay the citation?
12. I am a juvenile (16 years of age or younger). What do I do?
13. What if I feel that I didn't commit the offense with which I'm charged?

Transportation Investment Act of 2010 (TIA)

Show All Answers

1. Is TIA the same as TSPLOST?
2. How were the TIA projects selected?
3. What is the total cost of Augusta projects?
4. When will the TIA projects be complete?
5. Who is managing the projects?

Utilities

Show All Answers

1. Where is the Updated Billing Summary?
2. What number do I call if I have a water or sanitary sewer emergency?
3. Who do I call about dirty water?
4. Who do I call about purchasing a water or sewer tap?
5. How to apply for new service?
6. How much does it cost to open a new account?
7. Is there a minimum bill?
8. How is the sewer charge calculated?
9. Is there a late fee?
10. How soon can I get my water turned on?
11. How can I pay my bill?
12. When am I scheduled for disconnection?
13. Why am I asked for the last four (4) numbers of the social security number when I call in?
14. What number would I call if neither I nor my neighbors have any water?
15. Can I get an adjustment to my account if I have a leak?
16. Can I get a payment arrangement to avoid disconnection?
17. Can I turn off the water at the street for repairs or while the premise is vacant?
18. If customer comes in with a two party lease and one party has a delinquent bill, would that prevent me from getting service?
19. Additional questions or inquiries?

Web Site Redesign

Show All Answers

1. Who are the statues on the banner?
2. Why is an Azalea on the banner?
3. Why did Augusta update the web page?
4. What is a Mega Menu?
5. When did the new site launch?
6. Why are there large green buttons in the middle of the site?
7. There was a link on the old site that I cannot locate. What do I do?