911 - Policy Manual

911/EMA Facility Augusta
911 Emergency Services

Policy Manual

A standard Policy and Procedure manual has been determined to be mandatory for the Augusta 9-1-1 system for reasons of consistency and efficiency in communication operation, and to realize such benefits as:

Ease of understanding
Elimination of errors
Minimum communication time
Development of a professional service
Inter-agency cooperation

There must be unfailing lines of communication between the public being served and those elements providing the services required.

It was with these goals in mind that the development of this Policy and Procedure manual was undertaken, with the full understanding that changes will be dictated by the products of time and experience.

The development of this manual attests not only to Augusta’s recognition of the importance of the communications/dispatch role in the field of public safety, but reflects the commitment to provide the best possible service for the citizens of Augusta, Georgia.

Click below to download the 911 Policy Manual.

2005 911 Policy Manual (PDF)