How to apply for new service?
You must come into our office to establish a new account. Our hours of operation are from 8:30 AM- 5:00 PM, Monday through Friday.
The Augusta Utilities Department offers same day service if service is requested by 2pm.
Applicants must provide the following:
  • a state issued picture ID,
  • a legal document showing their social security number
  • paper work indicating property ownership or lease agreement/notarized letter from the property owner must be provided.

    We have two branch locations as follows:
    • 925 Laney Walker Blvd, Augusta, GA 30901
      • 3463 Peach Orchard Rd STE B, Augusta, GA 30906
        Customer Service can be reached by calling (706) 821-1851.
  • Show All Answers

    1. Where is the Updated Billing Summary?
    2. What number do I call if I have a water or sanitary sewer emergency?
    3. Who do I call about dirty water?
    4. Who do I call about purchasing a water or sewer tap?
    5. How to apply for new service?
    6. How much does it cost to open a new account?
    7. Is there a minimum bill?
    8. How is the sewer charge calculated?
    9. Is there a late fee?
    10. How soon can I get my water turned on?
    11. How can I pay my bill?
    12. When am I scheduled for disconnection?
    13. Why am I asked for the last four (4) numbers of the social security number when I call in?
    14. What number would I call if neither I nor my neighbors have any water?
    15. Can I get an adjustment to my account if I have a leak?
    16. Can I get a payment arrangement to avoid disconnection?
    17. Can I turn off the water at the street for repairs or while the premise is vacant?
    18. If customer comes in with a two party lease and one party has a delinquent bill, would that prevent me from getting service?
    19. Additional questions or inquiries?